So now I’m getting notifications for AI events (pet, person) but not for regular events like motion (a tree moving in the wind), sound (dog barking) even though they are being recorded.
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Problem with my V3 still exists. Events recorded on camplus but no notifications sent. I had opened a ticket and it was initially closed, but after pointing to this thread got a response that engineering team looking in to issue, but no ETA for a fix.
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Interesting that Wyze just sent out an email to politely inform us of their terms of service and security updates. And to make sure our software and firmware is updated. Like that’s helped. Literally everything has already been updated. One day it’s okay and the next it’s not. And then there’s ZERO information on their website about this GLITCH/OUTAGE/WHATEVER. Instead users are being gaslit. Cam Plus has basically been the biggest joke since day one. My cats always appear as people. My plants appear as packages. Person Detection was FREE when I first became a customer which was a major decision. Then they couldn’t uphold that algorithm because SURPRISE they didn’t even own it so they started making us pay for this crap version. I can’t even use anything other than generic motion detection or sound detection. Fast forwarding and rewinding is ONLY able with Cam Plus? Like how to nickel and dime.
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Oh yes, that’s it! I have one v3 and one pan camera that are giving some notifications but only when it isn’t motion. If it is a vehicle, or pet, or person, etc. I get notified. All the motion ones send no notifications. My other v3 is just seeing everything as motion (seems to have lost its AI), even if I walk right in front of it so that’s why I get no notifications for that one. Don’t know what is going on there as I have CamPlus on all of them but thanks for narrowing down the problem for me.
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Same here. All 4 of my V3 cams have stopped sending notifications. Used to get them on my Apple Watch 5 along with iPhone 12 Pro and all have stopped. All settings have been checked and triple checked. Nothing in settings has changed for months but all of a sudden no notifications. All cameras on are cam+
What good are cameras that don’t send notifications if someone is trying to get in your house?
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Same issue I am experiencing. This has to be a Wyze issue that has yet to garner their attention!
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I’m also having this issue with 13 v3’s, all are recording events, but not getting push notifications onto my phone… - I am getting events recording, no notifications.
Same here. No notifications at all and all were working until about 4 days ago. Went through all the resetting, power off/restart and triple checking settings in app and for cameras that I haven’t changed in months. No notifications from wyze.
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Sorry for the trouble. For everyone who did not receive any notification from V3s, could you please submit a log and post the log number here? Thanks!
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I don’t know what a log number is. Like the IT request # I was given is 1717722. Is that right?
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log id 427001
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@billie
Submit a log in the app by going to the camera with the issue, then settings (gear in upper right) then Wyze Support near the bottom, then Submit a Log and it will give you a log number
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Log ID# 427007
Log ID # 427012
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Greetings, should I submit log # for each individual cameras affected or one log # will suffice?
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thx!
For each camera
#427019
#427020
#427021
#427022
#427023
#427024
#427025
#427029
#427032
#427034
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I did all of mine. Just in case
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Log id 426158
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427065
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Log - 427066
Log - 427070
Log - 427072
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Log ID 427074
Log ID 427081
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