My camera detects events well enough. But much of the time – I hear no audible alert,
The alert you hear on your phone from the incoming Push Notification will be controlled by your Android OS.
Go into the Account tab of the Wyze App and select Notifications. Verify you have Push Notifications toggled On. Then select your cam from the list and verify you have it set for the Push Notifications you want to receive.
With this set, you should receive a Push Notification from the Wyze App in your Android Notifications Tray any time the cam detects the motion events you set.
To modify the sound of the Wyze Notifications, hold down on one of your Wyze Notifications and click the Settings 
Gear in the top right.
Click the WyzeMessage channel that appears.
Make sure Default is selected and the Notifications aren’t set to Silent.
You can select Pop On Screen if you like.
Click Advanced. There you can change the default notification sound of the push notifications to a sound of your choice from your sound notifications folder. You can also set it to Vibrate and to ignore DND.
Last, make sure your global OS volume is up and the phone is not in silent or vibrate mode.
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Dear SlabSlayer: Thank you very much for your thoughtful reply. I went over my App and the configuration in my Windows 11. All appeared to be as you specified. So I put on my coat, and went outside and walked in front of my house. A quick check of my App’s Event panel confirmed that an event had immediately been generated. Unfortunately, I heard no alert sound.
The embarrassing part of all this is I’m a newbie – inexpert – in these matters, and it’s quite possible that I may have done something wrong or omitted something. I don’t THINK I did, but I cannot guarantee it.
Earlier today, the alert sounded on cue. Even tonight, there was a brief period in which the alert sounded sporadically. Then it failed altogether. I’m at a loss at what else I can try.
Some troubleshooting needs to be done to find the root cause of no notifications coming in. You will have to determine if it is the app settings or the phone causing it.
First, make sure you have the most recent app version update from the app store and that your cam firmware is up to date.
In order for a notification to be sent, there has to be an event video. Since you state that you are getting event videos, we can start there.
Make sure when you are testing that you don’t have your notifications muted in the app. The bell 
in the top right of the home page is your global notifications toggle for the app. That turns all notifications on and off.
Make sure you don’t have any rules running that would shut off your global app notifications or your individual cam notifications. If these are in there, it will execute without any notice.
Verify the toggles from the settings above are on.
When you manually force an event video in testing by walking in front of it, make sure your app is closed or minimized, not open and active on screen. Having the app open prompts Android to clear the notification as having been “read”. Every time you open the app, it moves all active notifications from the Notifications Tray to the History. You may not be notified if the app is open and active on screen.
Produce several motion events in front of the cam before checking the video. Note the time so that you can gauge the video and notification latency.
Listen for a notification alerts from the app and count them. When you stop testing, don’t open the app right away. Give it at least a minute before you open the app. Notifications experience a delay between video activation and delivery. Give the notifications ample time to come in. After a couple minutes, Pull down your notifications tray and count the active notifications and note the timestamp on each.
Open the app and take a look at the Event videos and note the timestamps.
In a perfect world, each event should have produced one notification and one sound for that notification.
If you are getting a notification but no sound, it is a phone issue.
If you are getting an event but no notification, it is a settings issue or a cloud server failure.
Report back w\ what you find. We want your cams to be reliable.
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Dear SlabSlayer,
Thanks so much for your attentiveness. I should tell you that when I did my original post, it was night time…Since then I have changed nothing. But now, this morning, I walked in front of my house again and – wonder of wonders – the alert sounded loud and clear! So I conclude that things are configured correctly.
I can think of nothing inherent in night time that would suppress the alerts from sounding. If there is nothing inherent, it would appear that my problem is – horror of horrors – intermittent. But naturally, I need to rely on the alerts sounding. I don’t want to have to hope that the App is in the mood!
Unfamiliar as I am with the App, I don’t know how I can deal with this.
I’ hope you’ll help me.
Thanks!
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Keep an eye on it. There have been reports lately of intermittent notification issues, but those were caused by a firmware update issue. If you have CamPlus, it might not be a bad idea to unassign the cam from CamPlus and reassign it.
However, since you are getting all your event videos in the events tab, I doubt this is the issue.
Hi SlabSlayer
I generated a log report, then called an agent who did some screening. He asked me to do various things, including powering off the camera, waiting 20 seconds, then powering it on again. Finally he said, “This is a matter for our engineering department.” I suppose he forwarded to them my log number. He told me to wait for an “update” from them.
When I receive this update I’ll let you know.
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I generated a log report, then called an agent who did some screening. He asked me to do various things, including powering off the camera, waiting 20 seconds, then powering it on again. Finally he said, “This is a matter for our engineering department.” I suppose he forwarded to them my log number. He told me to wait for an “update” from them.
When I receive this update, I’ll let you know.
Hi SlabSlayer
For the third day in a row, I have been hearing the alerts – but I’m not sure why. One possible reason might be that – having been warned by Wyze that my cable signal was “unstable” – I changed the setting to 360p. But I don’t know why that would fix things when already the events were being captured and listed. Another thing I did was heed the advice of a Forum Member who said one should never walk in front of the camera with the App open (something I had been in the habit of doing) lest my computer mark the new event image as already seen by me, and “dismiss” it as not needing an alert. Or could it simply be what many members of the Forum have been complaining about – that new firmware is released before it has been debugged? I simply don’t know what to think.
The marked latency in the Cloud’s response is making the system far less useful. For example, 30 minutes ago we had a visitor, who, after parking her car in the driveway, proceeded toward the house on the concrete walk. This walk was well within the detection area, but no event was detected. But then, nearing the front door, she remembered that she had forgotten her mask, so she turned around and went back to the car to fetch it. AND IT WAS THAT REVERSED COURSE THAT WAS CAPTURED! Somehow I have the suspicion that had the System’s response been more immediate, it would have captured her coming, not going.
Our guest just left. The system obligingly alerted me to her leaving, BUT IN THE IMAGE THERE WAS NO TRACE OF HER! By the time the system had deigned to capture an image, She was probably in her car.
YIKES!
SlabSlayer, is there any way – short of suppressing CamPlus – that I can improve the response? I don’t care about recognizing a person, or anything else that AI can identify. Is there any thing I can adjust in the settings to speed things up? .And can you think of a reason why the system would seen to require lots of motion before captures the tail end of it?
I would deeply appreciate any insights you can provide.
Yours respectfully,
Paul
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This may effect the uploading of the event video, but once it is an event, so long as you have the notifications set to notify for that type of event, you should still get them in the app even if your device isn’t on WiFi.
That was me. This applies to testing. When the app is open, at least on Android, it has a habit of not alerting because opening the app clears the alerts. I have missed alerts because my app was open and being viewed.
It depends on the version of the firmware you have installed. Could be one of the versions that was halted.
The system latency between cam motion activation and AI notification is real. Some more than others. However there are a host of factors that affect this: local WiFi signal, ISP speed, server load, cellular speed, etc.
However, in this case, if her first approach never recorded an event video, notification latency is not an issue. What needs to be adjusted here is the sensitivity of the cam and possibly the detection zone (if any). Cams work best at eye level with a crossing traffic pattern. Cam location\placement and strength of WiFi signal is more important than any setting in the cam.
The thumbnail image that appears in the events tab is not always going to show what was tagged as AI. It usually shows the first frames of the entire motion event which could have been set off by other motion.
When I leave, the door opening is the only thumbnail image I get because that is what initiates the motion event. Even though I have my cams to record and notify on AI only, I don’t get a thumbnail of the AI event, just the event initiation. Once I opened and view the CamPlus video, then I see the object that was tagged AI. In this case a person.
Yes. Make sure your Motion Detection recording is on for all events, AI Smart Detection is off for all AI, and in Notifications you have it set to notify you of All Other Motion Events. This will bypass the AI server interrogation process and notify you as soon as an event has been initiated.
You can increase your sensitivity to initiate motion events sooner and also decrease your Detection zone restrictions, if any.
Beyond that, rock solid WiFi is a must.
Yes. Spotty WiFi comms and sensitivity too low.
Hi SlabSlayer,
Thank you for your prompt and informative reply… I’m delighted that – thanks you you – my problems are solved – but not directly because of anything you said in your letter.
After I sent you my earlier letter, the response of the camera became worse and worse, until finally it was useless. This is disaster, I thought. I went up on the forum, and I searched for an answer. My search argument was DISASTER (!) It turned out that someone else had sent a query in which “disaster” appeared. You replied with advice of which part was to clear the cache, close down the app, and do a complete power cycle on the camera, and bring up the app again.
So that is what I did. Then I went out to test it. The results? Wow! The response was close to instantaneous, and the image captured the point when the act ion began, not when it ended. I say again; WOW!
I do have WIFI, whose signal I use for the camera near it. I also have a repeater located at the other end of the house, close to where the other camera is located.
For my personal uses,I position the cameras NOT at eye level, but as high as I can manage (about 8 feet) , That works better for my purposes.
I began by saying that all my problems are solved. But that’s not quite true. Because of the physical position of my house with respect to the road, with its sharp curve at one extreme, at night the headlight’s glare often trips my camera into generating a false event. Despite my radically reducing the detection area – together with some other measures – I cannot completely rid myself of this nuisance. Sometimes even the smallest tail light will generate a false alarm despite its occurring outside the detection area.
I go to bed later than most folks, and I don’t mind the nuisance while I’m awake. And if a warning comes in the wee hours of the morning, I want to be awakened. But from 5 AM to to 7 AM I’d like to suppress notifications so that I won’t be awakened by early risers starting off to work with their headlight on because it’s still dark out. If I can’t completely solve the headlight problem, I’ll have to resort to a scheduling rule for one camera only. Is that possible? Is there anything I should look out for? I recall reading some Forum complaints that once adopted, rules cannot be changed or eliminated.
Thanks so much for your help. We inexpert users are lucky to have you!
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Glad to hear you were able to get the cam working again.
Absolutely possible.
I had read posts of users who were having trouble getting deleted rules to quit executing, but I have not found that to be the case with my rules.
This is a topic you will find discussed at length in many Topics and Posts. Many times, the lights are initiating the motion event, but that is not what is producing the false positive AI tag.
Because Wyze Cams use a Light Pixelation Motion Detection Algorithm, any change in light between adjacent pixels will trigger a motion event depending on your sensitivity settings. Once that event is sent to the Wyze server for AI interrogation, it inspects EVERYTHING within the Included DZ, moving or not. Anything that resembles a designated AI object will be tagged as such.
I had a similar issue with my cams. Lights from cars on one side of the FOV activated a motion event.
But my mailbox, sitting behind a bush on the other side of the FOV, looked like a Person. As soon as I blocked out the mailbox from the included DZ, no more false positives.
Dear Slabslayer
I’m trying to create a “Device Rule” as opposed to a “Universal Rule.” In the process, I do get a chance to specify what Camera I intend the rule for – but to no avail. Despite my best efforts, the rule I create becomes operative in the other camera as well. And if I delete the rule in the other camera, it deletes it also in the camera that I intend the rule for. In other words, for me at least, all rules seem to be treated as if they were “universal.”
The reason I need a device-specific rule is because of the darned headlights at night triggering a false event affecting the street-side camera, not the camera in the back. I DO want to continue hearing those back-camera alerts, even if they wake me up. But the front-side camera will KEEP me awake because of the everlasting traffic at all hours.
As you doubtless remember I’m running Cam Plus Version 3. My app tells me that my firmware is up to date. Whether the the App itself is, I don’t know.
My work-around right now is to shut down the front-side camera at night and turn it on in the morning, but that is a poor substitute to what I really need.
I hope you can help me.
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As I understand it, you are intending to turn off your notifications for one single cam at night.
There are multiple different ways to do this. One is with a Schedule Rule which will turn off then on automatically, another with a Shortcut Rule that you manually press (you will need two, one for off and one for on). Examples of these follow.
Additionally, there are three different ways to stop notifications for a single cam in rules:
- Turn cam off, but this also stops Event uploads and SD Recordings
- Turn off Motion Detection, but this stops Event Uploads, SD Recording continues
- Turn off Notifications, Event Uploads and SD Recording continues.
I have opted for examples using #3 since it is the least restrictive.
Example #1: Schedule Rule (adjust times, days)
Example #2: Shortcut Rules that will place buttons at the top of your home 
page to press when you want it to execute (need two):
Dear SlabSlayer
The 3rd option – turn off notifications – is what I prefer. Before I press SAVE I see that this option is intended for the front camera (See attachment). But as soon as I press SAVE , IMMEDIATELY it appears in the rules of the other camera. That’s my problem: I cannot manage to create a rule for just one camera. Something is wrong. Either I am doing it wrong (a distinct possibility since I’m such a novice at this) or something else is wrong. But what?
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There is only ONE rules page. Devices do not have their own Rules List.
All cams and devices with a “Rules” option link in their settings jump to the same Master Rules page. This is the same Master Rules page you would get from using the pencil 
icon in the home page and selecting Edit Rules or going to the Account Tab and selecting Rules.
All rules for all Wyze devices, regardless of which devices they are programmed for triggers or actions, are listed on one single rules list.
Once you save the rule. Wait for it to trigger at the time you designated. Then go to Account → Rules → History and you should see the rule listed as completed. Click the carrot to expand the actions completed on that rule and you should see the devices and the actions the rule executed with a notation on success or failure.
NOTE
Your screenshot doesn’t match this intent 
.
Your intent is to only turn off notifications on the Bow Window Right cam, which would allow for Cloud Video Events to continue to upload and SD Card Recordings to continue.
Your rule, however, is turning off Motion Detection for that cam which will ALSO stop all Cloud Event Video uploading.
If you just want the notifications turned off, that needs to be changed to Turn Off Notifications.
Dear SlabSlayer
This time I created the rule using the pencil on the Home Page. I titled it “Suppress Notifications Front” I see it listed thus in the rules list appearing in the device facing the front. I also see it listed with the exact same title in the rules list of the device in the back.
But if I understand you correctly, the action will be taken only in the front, not the back, despite what it says in the rules list appearing in each Camera.
Is my understanding correct?
Thank you for all your help!
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Your understanding is correct.
There is only one rules list. It doesn’t matter if you launch that rules list from a single cam settings page, from the home page icon, or from the Account page. They all link to and launch exactly the same single compiled rules list. You cannot see rules sorted by device.
So long as you have identified the cam and the action correctly from above , you should see it execute only on the single cam in the rules history.
Just note my observation from above as to the action you are intending.
Thanks for catching my error.
The attached fixes it, I think.
Thanks once again for your help – and your patience!
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That should do the trick! As long as the Sunrise and Sunset schedules are working on the server!
Good luck! 