Failed to update device list (error code -1)

From the information you provided it looks as if there may have been an issue with the phone connecting to the wifi, not the wifi per se. You were only receiving the error on the one device so I would suspect a problem with that network connection.

I get the failed to update device list on the regular. As a matter of fact, I just got it after trying to view a motion detection on my doorbell. When I go to it it says error code 6 and then when I back out of the doorbell it gives me failed to update device list error and then when I went back view doorbell there were no longer any videos showing. So I have to kill the app and then go back in to see events. There is another “person” video that works but this earlier “motion” video doesn’t. This is on IOS.

so you got 15 plus all these little bulb thingy puppies hanging around somewhere do you?
perhaps you could reply with a report of how well they work or don’t work for you? I just went several rounds for several weeks with a singlet hub and 20 singlet bulbs then I tried the smart thing hub and I tried the hubitat hub, and I couldn’t get these bulbs to be recognized. 90 million people buy these things and don’t seem to have a problem setting them up when I watch the videos but this was a nightmare.

I was hoping to get the 20 bulbs in one space that I wanted to light that’s roughly 30x30 ft. I needed to have the color bulbs all dimmable and all that stuff and I was trying to figure out whether the Wi-Fi connection will be better than the Bluetooth connection etc, so I had ordered both Bluetooth and Wi-Fi I couldn’t get either technology to work with that brand.

what was your experience using the wise bolts which I didn’t consider cuz I didn’t come up very high on the ratings list that people were offering on the internet. however a lot of that is opinion and people who don’t know how to use this stuff anyway. apparently you figured it out. could you please tell us your story with setting these bulbs up how it all unfolded and work out for you…

I think there are issues with the Wyze server from time to time. Outages, etc.

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Happened to my husband(android), just went to the play store and updated the app and that fixed it.

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Welcome to the forums and thanks for your experience! I am sure the recent security changes effected the updating of your husbands device list and the updating of the app brought it into the current versions which satisfies the requirement.

Upgrading to version 2.27.33 solved the issue

Looks like it did for me as well. Thanks for the head’s up.

App (ios) is up to date. Just tried to add a v3 cam and got the ‘devices list (1000)’ error.
I deleted and re-add ed the app but still not working.
Yet I’m getting notifications from all my wyze devices.
What’s going on here?

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I got the same error this morning. Deleted app and reloaded, I even update my IOS and still same error.

I just restarted my phone. That seems to have fixed the problem for me.

Same issue here, i have removed the permission to the app, enable it again, re-start the cellphone several times, force close the app, uninstall the app and install it again and the same issue, i shared this cameras with other family member and we do not have any issues, just one of the family members is the one having the issues.

Can you tell me the app version number for the family member with the issue, it can be found under account (lower right of app) than about (very bottom)

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I just had this happen to me today with a new app version loaded to my phone and what I am expecting to be a high server usage due to Black Friday/Cyber Monday load. My Wifi/Network is fine since I have near gigabyte bandwidth and work from home with no issues. The devices are slowly coming back along with events, etc. Just taking a little time and patience… The latter being something I always have to work on - LOL.

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Failed to update device list error code 500
And all events are gone

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Seems like there is an outage affecting Wyze at the moment.

11/28/22 4:26 PM PT - We identified a problem leading to failed device list updating with error code -1 or -999 depending on Android or iOS devices. We are waiting for the built-up traffic and caches to clear but folks are reporting improvement already. We appreciate your patience and everyone that let us know about this problem.

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I’m having the exact same problem. I got the same error message and non of my devices were working, so I uninstalled and reinstalled the app, then all my devices just disappeared. I decided to try logging out and in again and now I’m being told my password is wrong (it’s not) and I can’t even log in now! What’s going on??


The funny thing is my doorbell camera still works, one of my lightbulbs still work, I can’t turn on the other one. I was going to re-add the camera back in as a new device and I can’t select the camera. The whole app is broken.

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Same exact issue, was setting up my monitoring