I have an SD card in my Wyze Cam v.2 and used to be able to view 12 second loops of captured footage. Now the playback is greyed out. (See photo) I know the SD is working since it records and formats.
Has the playback been disabled? I searched the forums and saw nothing that can help.
Any suggestions or resolutions are appreciated!
[Mod edit] Fixed title.
They’re working on it.
Not sure what you tried, I got mine working by Formatting the Card, the turning off the SD Card option, Reboot the Camera, logout of the app, restart the device, log back into the app, live stream the Camera and go to settings and turn on the SD Card option and wait for it to record something. It seemed to work then.
Something to try.
“ Not sure what you tried, I got mine working by Formatting the Card, the turning off the SD Card option, Reboot the Camera, logout of the app, restart the device, log back into the app, live stream the Camera and go to settings and turn on the SD Card option and wait for it to record something. It seemed to work then.”
Just tried this and did it in the exact sequence you posted.
Did NOT work.
@Customer is correct. This is a bug Wyze has acknowledged.
In addition to the link Customer provided above, there are several other threads discussing this:
I’m having this issue with the Flodlight with V3. Playback greyed out.
I have 5 cameras and they are now all greyed out. I’m not impressed Wyze!
Good grief Wyze…get your act together!!! This is NO WAY to run a business!
New update from Wyze in this thread:
This is definitely a high priority for us the user. It means if something happens on our houses and we are depending on these short clips for our security we could be at risk or a bigger problem. I still can’t access my event, all gray out on play back button.
That button on the cloud event is the most direct access to the time on the SD card local storage footage, but it’s not the only access. If you view the cloud event then look at it in landscape mode, does that link to SD card footage still work? You can also take a mental note of the time of the event then go to live view of the camera, then click the playback at the bottom, then use the time line to find the time you took note of previously.
I checked today and the button is no longer greyed out for me- how about the rest of you?
Works here
Wyze disabled the playback from the SD card to force the users to subscribe to its Cam+ service, very underhanded tactic. Wyze claims it’s a bug and they are working on it, really? For the past two months? Shameful!!
@webers3 …I totally agree! Wyze gives some ridiculous answer on the App Store as well. They have NO INTENTION of ever fixing this!
For all participating in this discussion, this problem is a confirmed bug that Wyze has acknowledged and has scheduled for a fix in the next app release which is currently in the final rounds of RC Beta Testing and was released to the Beta Testers on Wednesday.
If you would like to get the Beta RC App, you can Sign up to be a Beta Tester and get the Beta App Update.
You can also go to the 2.34 App Beta RC Test thread and read the feedback from the testers. If you feel inclined, you can post there to ask Beta Testers with iOS who are posting in with test results if this feature has been fixed in the RC Test version.
For clarification, Wyze acknowledged this bug and updated users as to the fix here:
This bug only affected the iOS app playback button in portrait mode. That one single button being unusable is the only issue for this bug. The feature has not been disabled. You still have access to all playback from the SD card. You can still use the playback bar from Live View. If you are viewing an Event Video, you can tilt your phone to watch the event in landscape where that playback button is unaffected and still active.
Well I downloaded the updated app for iOS. The playback button is no longer greyed out but when I click it the screen goes to “Playback” and nothing happens. If I click the “View Playback” button nothing happens. So essentially this issue HAS NOT been resolved.
Event playback is the portion not working. If you hit the play icon to see the event that triggered, you get the sell to upgrade to cam plus. To see the event video, you must manually go to the time of the event and find the triggered event. Before this ‘bug’ happened, it would play the video that related to the event from the event menu.
I’m running v2 cameras and the 12 second playback is still not working. Getting so frustrated that I might just toss these and move to a different brand.
