What happened to the playback button I’m not paying for camp plus it used to let you at least go back to where the event started didn’t show you a quick 10 second clip but I was fine with that at least it would take me back to where in the video it was and I wouldn’t have to search for it now all of a sudden the button can’t even be used unless you buy campus which I think is wrong it used to be free I can see if I had wanted the 10 second or 15 second clips save to cloud I would like to know why they remove that feature
[Mod edit] Edited topic title for discussion clarity.
[Mod editv2] 8/7/2022 - The update below was provided on this issue.
The “Playback” icon at the bottom of the Event Player is to access uSD Card footage ONLY. If you do not have uSD cards installed in your cams, you cannot access what is not there. Likewise, the “playback” bar in the Live View is for the uSD footage playback only.
If you do have uSD cards installed but the playback button or the playback bar is not working to take you to your uSD footage, I would first ensure that my app and cam firmware are up to date and that the cam is recognizing the uSD card.
If you are viewing 12s videos in the Events tab, I will assume you have a CamPlus Lite subscription as this is the only subscription that gets 12s videos. When you view an Event Video that was stored on the cloud servers, you should have the timeline slider to go back to the beginning.
Basic, no-subscription cams will only get thumbnail Event snapshots. No video.
There is still a 5 minute cooldown between events for both basic and CPL.
@max89892000 - when you view the event video for the camera with SD card in it, could you please check the SD card icon again in a few seconds and see if it gets enabled? The SD card discovery may take a few seconds in some cases. Let me know, If not could you please follow these steps and submit a log id:
Go to camera live stream for camera that has SD card inserted.
Click “View Playback” → SD card playback should open
Go under Events tab and open an event captured by this camera
Wait for a few seconds to see if SD card icon gets enabled
Exit the events tab
Re-enter the events tab and click on any past event recorded by this camera
In case the playback button on events is still gray, submit the log and please send me the log id.