Thanks @SlabSlayer , I appreciate your response
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I don’t get 12 second video clips.
I view the entire video after accessing the thumbnail.
From there I can move to any place in the timeline and view as much video as desired.
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My pleasure. Seems to be more and more users who are running into this bug. Will keep monitoring.
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Thank you.
I have not seen confirmation of a fix. It looks like @Noopur is bird dogging this bug over in the grayed-out-playback-button-in-cloud-events thread.
Suggest replying to his post over there with logs and asking for an update. Here is his last update post:
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There has been a report from one user that they have their playback button back. Could be positive news.
I’m still out…
Sorry. Was hopeful. Keep an eye on those threads (mark them as watching to get the email updates on new posts). Good luck! 
Wow. If only they were right. That is funny… Just click the disabled playback button below.
Especially since it is already a video… Which means it already has to be CP or CPL enrolled.
This just adds another layer of not right.
@Noopur, are you tracking this?
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I say!!! 
We’ll get there.
Eventually.
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Still no playback
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I can get playback to work by clicking the video thumbnail, turning the device so that the video goes full screen, and clicking playback there.
But still nothing on portrait view.
I have formatted the SD cards, and rebooted the devices.
Nothing yet.
Maybe the landscape view idea will help someone else not to wig plum out…
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Mines back on my v3 latest beta app and firmware.
Playback is still out…
Any news yet?
Here are some quotes from Jason…
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Is there any update on this issue? It had been a few weeks already.
Any update Jason? The cameras inside are kinda important for my business.