uSD card recordings are not and never have been accessed via the Events tab. Select a camera (as if to watch it live), and then select “View Playback” at the bottom of the screen to watch uSD card recordings.
And before someone calls me on my first statement, you CAN get to uSD card recordings from the Events tab, by watching a cloud event recording (still or video) and then selecting the icon that sort of looks like a uSD card. That will take you to the uSD card recording at the same time.
What actual firmware version is on the camera? And what actual app version are you using? Can you submit an app log and provide me the log number here? Thanks in advance!
Welcome to the forums! Do you have Camplus or CamPlusLite? The event should be a video right? What camera is that happening on? What is the actual firmware in the camera and what actual app version are you using?
every camera is up to date and app is up to date as well. Camera is on 4.9.8.1002 and app is IOS 2.33.0.17.
All cameras are V2. They are working perfect before. Until I found this issue today.
I thought it might be app problem. I know you just update the app 2 days ago.
On your app you should go to account>services and see if your camera are listed under cam plus or cam plus lite. Your app is also missing the sound icon from the bottom left before the live stream ion?
Just checked. I am not on CamPlusLite. My app is always like that. Even in for the previous version. There is no sound button since forevery. BTW, I am in Canada. Anyway, my quesiton is why it is working before and it is not working anymore. Is there something changed recently? Does none subscriber cannot see the short video clips anymore?
Things changed in January 2022, if you do not have at least cam plus lite you will not get any 12 second video clips on your events page (Cloud recordings), just a thumbnail photo. I do not have a V2 cam just WCO cams and three V3 cams. I assume you can record to an SD card in the V2 and also view the playback. Do you have a SD card in the cam? Can you open it to live view and then go to playback and see the recording on the SD card?
This issue is actively being looked into by Wyze. @WyzeJasonJ referred it to the devs and they are investigating. Another user has reported the same occurrence at nearly the same time. The playback button should be accessible. Perhaps go to the other thread and follow the troubleshooting steps so that you can also submit logs.
yes I have SD on my camera. I can see all the footage by VIEW PLAYBACK in the camera page. Just cannot see the playback in the event. As I said, they are working perfectly two weeks ago because that is the last time I check it. Today I want to checked again I found it does not working anymore. That is why I think either you changed your policy in this two weeks or something went wrong with the new app.
