Fix-It Friday - June 2024

You’re welcome. I hope you get a fix, too. While I haven’t personally had a problem with using the Cam OG as a chime for the Video Doorbell v2 (and I’m an Android user), I’ve had issues with a Cam Pan v3, and I’m trying to track some problems with this feature, because I think it’s a cool idea, and I’d really like to see it work.

Thanks. And lol. My pan cam works flawlessly but not the OG. Unfortunately the pan cam is in my garage so doesn’t help in my main living areas.

Me too! No clue what changed

Probably something on their backend :thinking:

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Thank you for still looking into this as it’s been ongoing for me.

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That resets the Cam Pan baseline orientation/position to temporarily fix pan/tilt drift. The reset I’m talking about is Reset Services, a backend/server-side reset.

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I’m aware of what the Rule does. It invokes two different Actions, one of which is to Restart the camera, which is why I mentioned it, because that was part of the process you described. I understand that the services Reset is a different function that must be triggered manually.

In any case, it had no apparent effect, because I’m still getting the “Unable to View Playback” message (prompting me to insert a microSD card) when I tap Playback from the Events screen.

Perhaps your SD card needs a low-level format.

I can play events and timeline footage (I’m doing Continuous recording to microSD) from that camera’s main (live stream) screen SD Card, so I don’t think it’s a card issue. I think it’s one of the longstanding microSD card Events issues that’s been described numerous times on the Forum. I’m not sure what a low-level format would be expected to fix in this situation.

I appreciate the input, though. I also wonder if this is one of those things that takes a time for Wyze to roll out, and only chunks of users get some kind of update at a time. That seems at least plausible, given some of their previous practices.

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Probably to those who complained enough like me. :grin:

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If you don’t have critical footage that must live on the card, give it a shot or at least do a quick format via the app to rebuild the file allocation table and then powercycle your cam.

Might do. This’n’s lingered out there long enough that even an immediate fix isn’t going to make a huge difference for me with that single camera, and I still have some Cam v4s I need to finish setting up and installing, so that’s more of a priority for me today.

Maybe that’s part of my problem: I’ve been complaining about the wrong things. Still, apparently @Seapup gave up at least some of the complaining…

…and still got the fix. Maybe there’s cause for hope!

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How about a fix for the earlier wyze plugs that will not reconnect after an internet outage? I bought 24 of them from home depot last year and they have to be physically unplugged to get them to reconnect after an internet outage.

I just swapped in a new card and had the same experience (“Unable to View Playback” from the Events screen but still able to select SD Card from the live view, find the event, and play it back from that context). It’s not the card.

:man_shrugging:

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Thank you for reporting back. :+1:

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Of course! This is how we learn. :upside_down_face:

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Hello everyone,

We have been working hard to get some of these issues fixed. Some have made it to beta and some are not quite there yet, if possible there are a few we could use your help with. Here is our list of updates for this week.

Forum - Users are not able to connect to Live Stream if they are not on the same local network as the camera

This is one of the major issues we are working hard to remedy. There are multiple causes to this issue so one fix will not work for everyone. We have one fix currently in beta and another in QA testing that should hit beta very soon.

Reddit – Wyze Doorbell v2 is not sending notifications

This is another we are working hard to resolve and a beta should be coming soon, it is currently in QA testing.

Reddit - When clicking on microSD from the Event Tab it says there is no microSD installed

The engineers think they have found the issue. We have deployed a temporary resolution while we work on the permanent fix for this. If you are still experiencing this can you please verify that you app and firmware for the device in question are up to date, if they are could you reboot the camera and see if the issue persists. If it does, could you please submit a log?

In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

Forum - Wyze Cam Outdoor has a forced cooldown period of 1-minute even with Cam Plus and “No Cooldown” setting enabled

We are still investigating this issue and have been able to replicate it now. The firmware team is still looking into a solution.

Discord - Wyze Sense Hub not reconnecting on its own

We are currently working on the hub reconnection issues and I will have more as soon as I have an update.

Core - Wyze Video Doorbell v1 notifications have images turned 90 degrees

Ok, we have deployed some fixes on our end, please verify app and firmware are both up to date and if this is still happening can you get me a new log and post the log number here so I can get the engineers to look at your specific case.

In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

Forum - Wyze Thermostat drops offline often

We are currently investigating new reports of the Wyze Thermostat dropping offline, if you are experiencing this issue could you submit a new log and post the log number here?

In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

Forum - Wyze Cam Pan v3 will not reconnect after it loses the connection

This issue is still currently being investigated and the logs we have are being reviewed

Reddit - Event playback in the app is stuttering

If you are still experiencing this let me know if it is cloud event playback or microSD card playback and please submit a log and screen recording if you can, we are still trying to track down this issue.

In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

Reddit - No audio playback on Wyze Cam v3 when connected to Wyze Cam Floodlight accessory

There is a firmware release in beta currently that should help with this issue.

Forum - Video Playback stutters on Wyze Cam v3 and Wyze Cam v3 Pro when record sound is turned off in settings

If you are still experiencing this let me know if it is cloud event playback or microSD card playback and please submit a log and screen recording if you can, we are still trying to track down this issue.

In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

Forum - Status light not displaying correctly on Wyze Cam v3 and Wyze Cam v3 Pro

The firmware that is currently in public beta should resolve this issue.

Discord - Wyze Cam v3 does not stay connected to the Spotlight accessory

We are looking to merge this into an upcoming firmware release

I hope everyone has a great weekend, see you next week!

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@WyzeJasonJ
Log ID: 1456764

My experience is as previously described :point_up: for the Cam Pan v3 with Activation Date 01/29/2024. I didn’t submit a Support ticket for this one, just the log.

Thanks for the update!

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Here you go sir regarding Doorbell V1 notifications sideways.

Log ID 1457203

Core - Wyze Video Doorbell v1 notifications have images turned 90 degrees

Log ID 1457314

V1 Doorbell 4.25.1.333
Android App V2.50.7 (487)

The problem continues as of Jun 29, 2024 at 7:14 am. Log file submission has screen print of sideways notification attached to it.