I had the doorbell v2 connect to an echo it was working great. When ever someone rang the doorbell it would show a video of the doorbell with a ring to let us know someone was at the door. It stopped working. Nothing happens at all on the echo. I checked the echo/alexa app and the device is there with all the correct settings enabled
What happened? An update broke this?
Anyone having this issue?
I deleted the doorbell from Alexa and added it back but no luck
If you didn’t change anything recently on your end, then I wonder if this experience is related to what @fmills1d described in another recent topic. In that one, the consensus seems to be that there was a glitch somewhere in AWS. You didn’t indicate the timing of your issue, so I wonder if this is part of that glitch and if it’ll eventually resolve on the server end. The most recent firmware update for the Video Doorbell v2 that I’m aware of is from 13 May 2024, but I’m still on January’s firmware because of other reported issues.
I noticed the issues about 2 days ago when a friend of the family came over and was ringing the doorbell and we were not aware since we didnt have the phones with us. Usually the Echo chimes in and shows a vide of the doorbell camera but not this time. Thats what trigger our investigation.
Doorbell V2: 4.51.9807
Echo Software Version: 30300724356
Both devices are running the latest version
Since I don’t have any personal experience with Echo Show devices, hopefully someone who does will chime (
) in on this.
Wanted to clarify things a little…
I do have 4 Echo devices and it used to work on all of them. It stopped working across the board.
My issue: I do see the notifications enabled on the Echos and I can access the camera from the Echo devices. I just dont get the chime when someone rings the door bell nor do I get the pop up video to go along with it.
I just wanted to describe the issues a little bit more clearly…
Until sometime this week when ever someone would ring the doorbell the Echo show would ring as well and show a video of the doorbell. Thats not happening any more. I removed the device and re-installed it, I also unlink the Alexa app on the wyze app and re-linked it. I also removed the Alexa app from my phone and re-installed it. None of that worked. I also created a routine so that when someone rings the doorbell it rings and announces someone its at the door. That works when you test it via the Alexa app play routine button but DOESNT actually work when you press the doorbell button. Seems like the press button action is not being sent to Alexa at all. This is HUGE, we cant tell when someone its a the door anymore unless we have our phone with us. This has become a huge problem for us. Can you help please
It seems like you’ve done a lot of troubleshooting on your end to narrow it down to that. The way you’re describing the issue, I wonder if the problem is with the Doorbell (i.e., something on Wyze’s side) sending the button press signal or with Alexa (i.e., something on Amazon’s side) receiving the button press signal to initiate your routine on any other Alexa actions.
What happens when you go to the Doorbell’s Settings screen and tap the Restart Camera and/or Reset Services buttons? Does that have any effect? If the root of the issue is that the Doorbell isn’t sending the right server messages the way it should, then I wonder if that’s related to the notifications issue described in another topic and if periodic restarts (as noted beginning in the post linked below) provide some remediation:
Have you opened a ticket with Wyze Support? I generally find their advice to be unhelpful (especially compared to the user-to-user support available here), but at least opening a ticket is a way to get an issue tracked in Wyze’s system, and having a ticket number can sometimes help a community volunteer escalate an issue when the resources of the Forum have been exhausted.
Since I don’t have any experience integrating Wyze with Alexa (and I also don’t use iOS or Echo Show, though I don’t think your phone is part of the problem), I wonder if any @Mavens could provide some useful input or tag in another Forum user with the right kind of experience.
I would definitely contact support. It sounds like Alexa isn’t receiving the API info for some reason. We probably need some people to put this on Wyze’s official support tracking radar.
Same issue here for about a month or more.
Same here. Getting the notification in the Wyze app but the Echo won’t ring when the button is pressed. Probably about a month for us too. I have disabled and re-enabled the skill. I have also deleted the device and re-added it in Alexa. And of course I have re-started the device. None of it seems to make any difference…
Same problem. Worked intermittently when I got the doorbell a month or two ago. Now it won’t do the announcements. Custom routines with on door press don’t work. Nothing. Have deleted the skill the doorbell re added re synced up to date, set up a routine nothing will work it simply will not announce. And person detection is awful. This doorbell is TRASH
Same problem on a new installation. Searching brought me here. If anyone has been able to get it working, please post how. Thanks!
Been having this issue for months, it worked 1 or 2 times — just posted all this in another topic. Get rid of it. They suck.
I’m sick of waiting. I just took this down and put a wired google nest up. I got one brand new on ebay for 60 bucks. Already a million times better. I had the OG Google Nest doorbell that was still working (this is what I replaced w/ the nest v2) - but the notifications got so bad it would take 30sec to a minute to know someone rang the doorbell and it often took forever to display video.
The new Nest Wired has none of these issues and I’m back to super reliable people detection… and… this is crazy… MY LINKED DEVICES RING WHEN SOMEONE PUSHES THE DOORBELL!!!
The google integration with wyze is/has been broken. And no matter how many times I disconnect/reconnect, disable/re-enable or setup custom routines - I never get alerts thru alexa. Throwing this in the trash. If you are considering a V2 doorbell… save yourself miles of frustration and DONT. PS Support is utterly useless I gave up on them too.
Not working with the V.2 doorbell notifications with Alexa? I wanted to implement this, because we don’t always see notifications on our cell phones. Is there any other solution to hear the doorbell ring?
The Video Doorbell v2 has a “Cameras as Chime” feature, but this currently works only with Cam OG (including Telephoto) and Cam Pan v3 models, though it’s somewhat buggy in my experience and has been reported elsewhere on the Forum to fail with attempts to enable the feature from iOS versions of the Wyze app. The Help Center article describing this feature used to say that it would be coming to Cam v3 (non-Pan) models “soon”, but I see now that it was amended 4 days ago and that reference has been removed. (When I quoted that same article 5 days ago, it said this: “Support for using your Wyze Cam as a chime is limited to Wyze Cam OG, Telephoto, and Wyze Cam Pan v3 for now. We plan to expand this function to Wyze Cam v3 soon.” The change in verbiage leaves it unclear whether planned expansion of this feature is no longer limited to Cam v3 or if it’s been postponed indefinitely or something else.)
There’s also a work-around to get audio and video announcements on Google Home devices, but you didn’t mention that specifically, and I would suspect that you’re probably not using both Google Home and Amazon Alexa platforms. I mention it because I wonder if a similar type of work-around could give audio notifications for Alexa, but I haven’t read or experimented enough to try to figure that out. Such a work-around seems like it should be unnecessary when the Doorbell FAQ article says that Alexa should deliver a voice prompt when the doorbell is ringing (after it’s been set up as an Alexa routine with notifications enabled).
FWIW, my chime originally worked setting up on iOS and via Alexa. However, the Alexa setup was quite convoluted, and I ended up having announcements" of the doorbell on my Alexa devices in every location - annoying. So I disabled it and was unable to reconnect using iOS, but was successful to an OG on Android
I just wish Wyze would fess-up to the limitations like this and save so many people wasting time trying to fix something unfixable
I appreciate input like that, because while I have no recent experience with iOS, I definitely feel the frustration of iOS users when reading posts here.
While I don’t have any reason to think this problem is “unfixable”, I definitely share your desire for more candor from Wyze. When they have to amend their public messaging about features that clearly don’t work as initially advertised, that’s really not a good look, and I think it leads to a justifiable lack of faith in their products and their ability to deliver the features users want and expect.
Yes – GET IT RIGHT, PLEASE!
I meant unfixable by the end user. I appreciate that Wyze does
frequently fix bugs (as well as create new ones)
I learned long ago that if something stops working and I didn’t change
anything, chances are 99% it is on the back end and there is nothing I
can do to fix it myself
Gotcha. Thank you for the clarification. 