Since the issue seems unique to Wyze, and the behavior is erratic with some cameras working and some not, different cameras working one instant from the next, this seems to point to a Wyze problem.
If it is a “network” problem, Wyze could communicate what the problem is and suggest workarounds.
It’s not unique to Wyze. ISPs that provide similar equipment have the same issue. Even if it were, Wyze has no control over your own equipment. It’s as simple as that. Would you bother Verizon if you buy a phone not compatible with their system?
Wow. Why wouldn’t you want the latest tech? Isn’t wifi 6e a free upgrade?
It’s not free.
I guess the point I’m making is that I expect that if the product is not compatible with Xfinity or whatever, it might make that plain: “Our product may or may not work over the Internet, depending on who your ISP is or what modem you have.” If they are using a protocol that is so brittle that it works one minute and not the next, there’s a design issue.
It’s more like selling road tires that only work on blacktop and might go flat if driven on concrete.
From the standpoint of the Xfinity device (modem/router), it is unaware of protocols above the OSI network layer, and the only real variable is the length of a packet. It really doesn’t have the ability to selectively drop packets.
Bummer. I heard others got a free upgrade.
I can see your point.
They should support you, their customer with better equipment.
Sorry to hear.
Good Evening All
I’ve been working in LA since May 22.
Since an hour after bringing the XB8 home, all cameras have been stable and viewable on Data Only both before I left as well as every day from here in LA.
In a prior post I shared the steps I performed after initializing the XB8.
Performing the same steps also solved the same problem for a friend in Birmingham, AL.
His have also remained stable and viewable when away from home also.
I hope that others able to obtain a free XB8 upgrade as I did from Xfinity have enjoyed the same success.
Again, while it was only a parts change not a diagnosis and solution it did allow me to use my cameras for the purpose they were purchased for.
Hopefully some Senior Techs & Engineers who are on this thread will hit the Jackpot to find the problem and share a Universal fix ending this long and painful experience for all.
Should the problem reappear on 1 or more cameras I’ll post that info immediately.
Thanks again to all for their contributions leading to my being able to resolve my issues prior to leaving home last month.
I sleep much better on the road knowing I can again check in and will receive alerts should there be any.
Unfortunately, changing to the XB8 is not free. They require me to upgrade my internet plan, which increases my monthly bill.
Another option is to get your own router and connect it to the Xfinity modem. It’s easier if the Xfinity modem is a separate device. It maybe more expensive (or cheaper) but you have more control over your equipment.
Sounds like an issue that needs to reach the top at Comcast/Xfinity. Requiring you to upgrade to switch a router is absurd. Fortunately, I don’t have this issue or I wouldn’t hesitate to fire off a certified letter to the CEO/COO detailing this and what the local store is doing. This flies in the face of satisfactory customer service. Add a cc to the state commission that’s responsible for regulating in your state.
I initially planned to keep my thoughts to myself, but I decided to share them because I believe I’m not alone in feeling this way.
I try to be reasonable and understanding about this issue, recognizing that not everything is under Wyze’s control. As a diligent customer, I’ve done everything expected and more. However, despite my efforts to rationalize the situation, it still doesn’t make sense for Wyze, as a solutions and services provider, to ignore server issues and leave their subscription customers hanging for four months without a single announcement or apology. Even after their fan base pinpointed the issue, Wyze remained silent.
From a business perspective, this is a failure. It damages customer relationships and erodes trust. After experiencing this for four months, I find myself lacking confidence in purchasing more Wyze products, knowing they can ignore me without consequences or accountability. There has been no damage control or action taken.
I do appreciate the suggestions and help. I also recognize Wyze would not be the company it is today without you guys.
A new modem or better internet costs money, and if I have to spend more to fix these issues, why not cut my losses and move on? So that’s what I’m doing. I’m starting to phase out Wyze cams for home monitoring. I’ll keep one or two for DIY projects, but I can’t rely on Wyze for home monitoring anymore.
This is sad for me. I used to recommend Wyze products to all my friends and wish the company success. I still do, but I can’t just sit and hope for the best. I have to face reality and move on.
Unfortunately, it also costs more to buy cameras. Sometime you gotta do something that fits you. I wish I had a spare router to send to you.
Wyze reports that they may have some workarounds they are testing with some select users who were affected, and they are still trying to figure out some other solutions for others:
NO! It is not for me the customer to spend time and money fixing Wyze’s problem! NO other cameras have this problem. This is a Wyze issue.
I fully agree!! The solution is not tell mom and pop to upgade their Xfintity modem, go spend cash and buy a router. That’s WRONG.
I have same issue
I didn’t say it’s for you.
Does not matter. My background is IT Tech. This is a Wyze matter. I have friends that have cameras from 5 other brands over the past 5 years. They do not have these issues.
I am more and more convinced that Wyze and ISP’s have become incompatible with each other. ISP’s like Xfinity are trying to update their services but lackluster cams like Wyze service cannot keep up. Maybe in our case, ISP’s are not communicating with Wyze and Wyze seems to be in no real hurry to rectify their issues with ISP’s? Whatever. Here we all are, stuck in the middle with our plastic nothingburgers.
Add to the conversation the fact that some ISP’s are marketing their own security hardware so why indulge Wyze with fixing the issue.