1/17/24 1:38 PM PT - Our metrics are showing most devices should be recovered, however, we will continue to keep a close eye on them. We apologize for the issues and thank you for your patience and help. If you continue to experience connectivity difficulty, please reach out to Wyze Customer Support. 12:18 PM PT - Our metrics show that devices are slowly coming back online while we continue to work with one of our partners to find the root cause. Thank you for submitting logs to help us and most of all thank you for your continued patience. 10:47 AM PT - We are continuing to investigate the outage causing live stream and connectivity issues, missing Rules and triggers, and error code 67 for some customers. Due to the connectivity problems, it would be helpful and appreciated if affected customers with microSD cards and ability to read the card on a computer could send us microSD card logs from their affected cameras. We apologize for the trouble and appreciate your patience. Here are the log instructions:
MicroSD Log Collection Instructions
When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two âdingâ sounds usually within 30 seconds.On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named xxxxx_log.txt. If there are multiple logs, select the most recent log file.
When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:
8:50 AM PT - We are currently investigating an issue that has caused Live Stream and connection issues. We are sorry for the inconvenience and will update you with more as soon as possible. Thank you for your patience.
Cameras canât connect after 4.36.11.8391 (January 16, 2024) update.
I chatted with âsupportâ, went through all the diagnostics, and then they said the engineers are working on it.
I recently updated to the 4.36.11.8391 (January 16, 2024) update, After doing the update I have several cameraâs offline in the app. âYour device has lost its connection.â
BEFORE I did the updates I made sure I had the app version v2.48.1 (381) installed on my phone.
I tried deleting a camera and set it back up, it went through the process as normal and âSuccessfullyâ added the camera in the app. The camera still showed a blue blinking light. Eventually the camera said âConnection failed, please re-scanâ
Hereâs the odd thing, I went to the my.wyze.com/live website and the cameras that are showing offline in the app are streaming. But drop offline occasionally, then come back, except for the one I just tried to re-connect.
I am having a similar issue. Rebooted my router and power cycled the cameras but I still have a blinking blue light. One camera says device if offline (error code 90). 3 others are saying device lost its connection. This just started today. Did Wyze hose up the firmware update?
At this point it is a problem with a lot of users, but to me itâs looking like an App and a Firmware issue. It happens,
My suggestion is to create a support ticket with Wyze, (I know itâs a pain in the butt) the more tickets they get the higher priority. Community comments are monitored but itâs the flood of tickets in the Help desk queue that gets attention quickly.
There are only so many different variations of hardware and network setups you can test against. Not everyone has the same network configuration.
Same issue with a v3 and pan v2. Iâve tried the following with no luck.
Deleting the camera from app and re-setting up.
Manually flashing the newest firmware with SD card.
Downgrading to previous firmware using SD card.
The camera definitely connects to wifi for a brief time, and the snapshot in the app updates, but no matter what I do, I cannot view the live feed. I am on app version iOS 2.48.5(1).
The same thing happened to me on all three outdoor v3 cams.
I am not going through the rigamarole to try to correct the bug in the firmware. The problem is in the firmware.
I filled out a support ticket and it went through and will just have to wait for them to fix the bug. Meanwhile no cameras.
I thought I would give Wyze another chance and update the firmware. An hour and a half later another waste of time with a crappy product and company that canât roll out updates properly.
Sure I reset the router, sure I restarted the cameras, of course I unplugged the cameras and plugged them back in.
Yet oddly, they can detect motion and record events but you canât connect to them through the app even after restarting the phone
Who is still employed writing this piece of junk??. I am on my quest to replace all cameras because it is just ridiculous and I rather pay four times as much for peace of mind and less anti-anxiety pills.
Get it together!!!
I may have to do what I did with another company and that is to create a website called. Do not buy Wyze cameras.
After I did this the product improved. Sure sure I got cease and desist letters but the lawyer in my family told me donât worry about it and I didnât and six months later I took the website down.
Thanks for letting us know so I can get on with my life. 