Door bell won't stay connected to wifi

Wired WYZE Doorbell worked fine for the first year or so. No issues whatsoever. Recently, it won’t stay connected to the wifi. Nothing has changed as far as wifi is concerned - same hardware and configuration as before. Tried rebooting the router and the doorbell. If I reboot the doorbell, it connects to the wifi and works for a few hours, then disconnects. App says it is Offline. Rebooting the router doesn’t do anything. If it is offline, ringing the doorbell doesn’t do anything.

Deleted the doorbell and reinstalled it. Worked for.a day and then the same problem. I suspect this may be a firmware issue. Is there anyway to go back to old firmware?

I have multiple cameras on the same network and they all work fine without any issues. Any help is appreciated.

Welcome to the User Community Forum @bhuva.

Unfortunately, no. Because there is no uSD support on the VDBv1, there is no way to manually flash back the firmware unless Wyze pushes it.

The VDBv1 has been experiencing well documented problems with the firmware from the last two updates. Wyze halted these updates until a fix can be programmed.

Wyze Video Doorbell Firmware

4.25.1.060 (April 27, 2022)

Show Details
  • Improved live stream connectivity
  • Fixed a bug that caused the live stream to get stuck at 3/3

4.25.1.060 includes all the updates from the previously halted version 4.25.1.042:

  • Added support for Alexa and Google Assistant integration
  • Fixed a timestamp issue that caused persisting Error 06 on Wyze Video Doorbell Event videos
  • Fixed a bug that caused inaccurate offline statuses
  • Fixed a video rotation issue in Wyze Home Monitoring
  • Fixed a bug that prevented night vision changes
  • Fixed a bug that displayed incorrect chime firmware versions in Device Info
  • Fixed a bug that prompted updating when using the most recent update
  • Fixed a bug that prevented future setup after a Wi-Fi disconnection during pairing

Note: This firmware is paused while we look into the root cause of the live stream getting stuck at 3/3 issue.

4.25.1.042 (March 30, 2022)

Show Details
  • Added support for Alexa and Google Assistant integration
  • Fixed a timestamp issue that caused persisting Error 06 on Wyze Video Doorbell Event videos
  • Fixed a bug that caused inaccurate offline statuses
  • Fixed a video rotation issue in Wyze Home Monitoring
  • Fixed a bug that prevented night vision changes
  • Fixed a bug that displayed incorrect chime firmware versions in Device Info
  • Fixed a bug that prompted updating when using the most recent update
  • Fixed a bug that prevented future setup after a Wi-Fi disconnection during pairing

Note: We are pausing this firmware while we look into the cause of reports of longer loading times for live streams or connections failing at step 3/3. We apologize to anyone impacted by this issue.

There are many threads discussing this, including an update from Wyze. Here are just a few. There are others linked within the threads.

1 Like

Having the same problem here.

Same problem here. Other V3 and outdoor camera stay connected and work fine. This doorbell has been terrible practically since installation. Turning the breaker off used to work for a while but even that doesn’t work now. Ready to send it to the scrap bin. Totally unreliable.

Other users are finding a solution through unit replacement and NOT updating the production firmware on the new unit.

Check out the last dozen or so posts from the past 2 weeks in this topic: