Door bell won't stay connected to wifi

[bhuva]

Wired WYZE Doorbell worked fine for the first year or so. No issues whatsoever. Recently, it won’t stay connected to the wifi. Nothing has changed as far as wifi is concerned - same hardware and configuration as before. Tried rebooting the router and the doorbell. If I reboot the doorbell, it connects to the wifi and works for a few hours, then disconnects. App says it is Offline. Rebooting the router doesn’t do anything. If it is offline, ringing the doorbell doesn’t do anything.

Deleted the doorbell and reinstalled it. Worked for.a day and then the same problem. I suspect this may be a firmware issue. Is there anyway to go back to old firmware?

I have multiple cameras on the same network and they all work fine without any issues. Any help is appreciated.

[SlabSlayer]

Welcome to the User Community Forum @bhuva.

@bhuva

Is there anyway to go back to old firmware?

Unfortunately, no. Because there is no uSD support on the VDBv1, there is no way to manually flash back the firmware unless Wyze pushes it.

The VDBv1 has been experiencing well documented problems with the firmware from the last two updates. Wyze halted these updates until a fix can be programmed.

Wyze Video Doorbell Firmware

4.25.1.060 (April 27, 2022)

Show Details

• Improved live stream connectivity
• Fixed a bug that caused the live stream to get stuck at 3/3

4.25.1.060 includes all the updates from the previously halted version 4.25.1.042:

• Added support for Alexa and Google Assistant integration
• Fixed a timestamp issue that caused persisting Error 06 on Wyze Video Doorbell Event videos
• Fixed a bug that caused inaccurate offline statuses
• Fixed a video rotation issue in Wyze Home Monitoring
• Fixed a bug that prevented night vision changes
• Fixed a bug that displayed incorrect chime firmware versions in Device Info
• Fixed a bug that prompted updating when using the most recent update
• Fixed a bug that prevented future setup after a Wi-Fi disconnection during pairing

Note: This firmware is paused while we look into the root cause of the live stream getting stuck at 3/3 issue.

4.25.1.042 (March 30, 2022)

Show Details

• Added support for Alexa and Google Assistant integration
• Fixed a timestamp issue that caused persisting Error 06 on Wyze Video Doorbell Event videos
• Fixed a bug that caused inaccurate offline statuses
• Fixed a video rotation issue in Wyze Home Monitoring
• Fixed a bug that prevented night vision changes
• Fixed a bug that displayed incorrect chime firmware versions in Device Info
• Fixed a bug that prompted updating when using the most recent update
• Fixed a bug that prevented future setup after a Wi-Fi disconnection during pairing

Note: We are pausing this firmware while we look into the cause of reports of longer loading times for live streams or connections failing at step 3/3. We apologize to anyone impacted by this issue.

There are many threads discussing this, including an update from Wyze. Here are just a few. There are others linked within the threads.

@WyzeJasonJ

Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream

We have the QA report and are going to progress with the beta. We currently expect it to go out to testers either this week or next week and will let you know if that changes.

WYZE Video Doorbell connectivity issues

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Doorbell Live Video

Doorbell must be reset each time I attempt go to “Live” view. I have reset the camera and problem still exist.

Stuck at 3 of 3 Authenticating - Firmware 4.25.1.060

Stuck at 3 of 3 Authenticating - Firmware 4.25.1.060 Anyone else having doorbell issues? R

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Wyze doorbell 4.25.1.042 (March 30 2022) - unusable/slow connection & streaming

Since updating my firmware to the one mentioned in the comments, it takes about a minute to authenticate with my doorbell (sits on step 3 of 3 a long time) and then once it does start streaming my door bell video is playing back at 1.2KB/s I’ve reset the doorbell, no change. I moved my router closer and reset again, no change. my other wyze cams (2 x v2s) work fine, they authenticate quickly and stream at 70-100KB/s and are located further from my router. Anyone else having issues? is this a …

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My doorbell is getting stuck at “getting video data”. Googled it, and found a Reddit discussion about it. It is happening to me. Especially the “split second rotate to landscape” and “try going out and waving at the camera as you are loading the feed. It should load” bugs. Now, I am just eternally stuck at step 3. Did Wyze even acknowledge this bug? Can we roll back firmware?

Doorbell camera in live view

Doorbell camera not working in live view

Wyze Video Doorbell Firmware 4.25.1.042 and Wyze Video Doorbell Pro Firmware 1.0.64 Released! - 3/30/22

MOD UPDATE: Firmware 4.25.1.042 for Wyze Video Doorbell is paused while we look into the cause of reports of longer loading times for live streams or connections failing at step 3/3. Hello, Forum Friends! I have an update that I know some of you have been waiting for! Wyze Video Doorbell and Wyze Video Doorbell Pro have firmware updates today! The Pro gets Quick Responses and motion detection zone support and the original doorbell has Alexa and Google Assistant integration and bug fixes. …

Wyze Video Doorbell Firmware 4.25.1.060 Released! - 4/27/22

Thank you for your patience! Wyze Video Doorbell firmware 4.25.1.060 is releasing with connectivity improvements. It also has the Google Assistant and Alexa integration and bug fixes from the halted 4.25.1.042. Read our Release Notes: [image]

[iphotoadrian]

Having the same problem here.

[jb.tech]

Same problem here. Other V3 and outdoor camera stay connected and work fine. This doorbell has been terrible practically since installation. Turning the breaker off used to work for a while but even that doesn’t work now. Ready to send it to the scrap bin. Totally unreliable.

[SlabSlayer]

Other users are finding a solution through unit replacement and NOT updating the production firmware on the new unit.

Check out the last dozen or so posts from the past 2 weeks in this topic:

Stuck at 3 of 3 Authenticating - Firmware 4.25.1.060

Stuck at 3 of 3 Authenticating - Firmware 4.25.1.060 Anyone else having doorbell issues? R