Hi, everyone!
It’s time for this week’s Fix-It Friday follow-up! Here’s what we’ve got for you:
Forum - Wyze Cam Pan v2 siren can no longer be selected as an action to trigger a Rule
This is a confirmed bug and it’s in line to be fixed! Not sure about the timing, though. We’re going to remove it from the update list since it’s acknowledged but won’t be fixed immediately. Thanks for bringing it up!
Reddit - Touch target for back buttons on iOS isn’t placed correctly
We’re still not able to reproduce this issue. If you’re running into this problem, please give us the following information:
What phone model you’re using
What pages are affected
Discord - Wyze Air Purifier goes offline often
Okay, so we were overly optimistic last week because we needed to pull that firmware due to an issue with the upload. We have a new beta version waiting to go out later this week or early next week that will address this. Thanks for your patience!
Let’s Take a Look at Some Previous Submissions
Wyze Air Purifier Insights graph is not updating when expected
No further updates for this one after last week! Here’s the previous update:
We have started development for the firmware changes related to the reporting mechanism. Our Design team is working on the new UI. This is a bit tricky because we need two different UI designs so we can support people on the new firmware and those that haven’t updated from the current firmware yet when the time comes. We don’t expect to have the update for this out in July but we’re hoping for August if everything comes together smoothly.
Wyze Cams on Cam Plus are only receiving Wyze AI notifications and not the standard motion-only notifications
We don’t have a further update other than we’re looking into related threads and trying to pull information from there. Here’s the previous information for this entry:
We got a log from this! Thank you very much! We also could use MAC addresses from affected cameras and you can find those in Settings > Device Info.
Is this still happening to you? The first thing that we ask is that you make sure that your settings are correct on your side. There’s a lot that could go on here but the fastest thing to resolve is usually if the settings just need to be adjusted.
Settings looking good? Could you please let us know what your detection and notification settings are set to? In this case, we especially want to make sure that the All Other Motion option is turned on. If that’s all configured correctly, we’ll need to dive deeper into this like checking to make sure the cloud is matching your displayed settings in the app. Send us a reply here and let’s take a look.
Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream
We have the QA report and are going to progress with the beta. We currently expect it to go out to testers either this week or next week and will let you know if that changes.
Wyze Headphones no longer use auto-pause but the headphones go into Transparency Mode still when laying down
We’re still having trouble locating the issue or reproducing it. We’re trying to see if anyone else has run into this problem. Here’s the callout for info from before! Please share it with folks if you see any posts that sound similar:
Have you ever had auto-pause or Transparency Mode randomly turn on? If so, could you please let us know what your settings were when this happened? And if possible, please send in a log if this happens to you and let us know the log number so we can pair it with our report. Here are the log instructions:
Account > Wyze Support > Submit a Log > Make sure you select your affected device and describe the issue in the description field. Giving the date, time, and time zone that you ran into the problem will help us locate the relevant area of the log more quickly!
Wyze Sense Hub firmware 4.32.8.213 caused issues with sensor pairing and connectivity
We are delighted to say that we released a firmware update to the public last Thursday and so far are hearing only positive feedback about this issue being resolved. If you’ve been experiencing this, please update to 4.32.9.264! If that doesn’t fix the problem, let us know. Otherwise, we’ll finally be removing this entry next week.
Audio out of sync on saved videos
We have another round of beta testing to fix an unrelated issue in the firmware but feedback about this firmware build is positive. We’ll be sending out a new version later this week.
Cameras appear offline in the app, though they are online and viewable
Like the audio out of sync issue, this fix is in beta and appears to be doing well! There will be a new beta release later this week.
Attempting to view microSD card Playback when viewing an Event from a Wyze notification results in the, “No microSD card installed in camera” error
These improvements are now in external beta testing and it seems to be going well. If you’ve run into this bug on the 2.33 beta build, please let us know!
That wraps it up for this week! We look forward to sharing more updates with you in our next Fix-It Friday Follow-Up. 