Headphones switching to transparency mode randomly

[Rareapple3]

Hey everyone, If you are still having these issues. Next time it happens can you send in a log and tag @WyzeJasonJ the number.

@WyzeJasonJ

Wyze Headphones no longer use auto-pause but the headphones go into Transparency Mode still when laying down

We’re still having trouble locating the issue or reproducing it. We’re trying to see if anyone else has run into this problem. Here’s the callout for info from before! Please share it with folks if you see any posts that sound similar:

Have you ever had auto-pause or Transparency Mode randomly turn on? If so, could you please let us know what your settings were when this happened? And if possible, please send in a log if this happens to you and let us know the log number so we can pair it with our report. Here are the log instructions:

Account > Wyze Support > Submit a Log > Make sure you select your affected device and describe the issue in the description field. Giving the date, time, and time zone that you ran into the problem will help us locate the relevant area of the log more quickly!