Can’t connect to live view via cellular

[sodcam]

@jkeithlee

I’ve read a few topics on the same problem. Does anyone have a solution?

Not yet. Wyze devs are working on the issue.

Just follow the threads that sound similar and look for posts by @UserCustomerGwen for updates on when a new app version might be publicly available.

Here are just a couple

2.12 Beta App Update 7/19/2020

Versions: iOS: 2.12.25(3) Android: 2.12.9 Currently We’re Working On: Cam V2 constantly rebooting issue Cameras (including Cam Plus firmware) connectivity issue Pan Cam video dragging and pixelation issue Pan Cam tracking function behaving differently than the 5.111 version issue Pan Cam image flipped 180 with motion tracking enabled issue Cameras not honoring set detection zone issue Motion events randomly stop recording issue Cameras gone offline and solid yellow light after an update iss…

iPhones have problems but NOT Android based phone

My two sisters and I use the same account to monitor an aged parent (this is not a share). There are two V2 cams installed in Pittsburg, CA. From installation on May 24 to around June 10, all was working well. Around June 11 one iPhone stopped live-streaming. The other followed suit around June 13. My Android based phone has NOT had any problems at any time and the Wyze app continues to work fine. One sister Lives in Oakland, CA, the other near Los Angeles. I live near Denver, CO. Each of us ha…

No remote access suddenly

For last week or so, no remote access via cellular iPhone or wifi iPad. Local streams good. Wifi strong. Will get a frame or two occasionally if I toggle SD 360. 360 is all I ever used anyway to ensure stream. And yes I’ve rebooted cameras (two Pan) factory reset, logged out and in, deleted app and redownloaded, rebooted routers. Has to be a Wyze app issue as it worked fine always.

Cannot access when on external network

Hello, Everything was working flawlessly up to the last few days. When I try to connect (live stream or playback) on an external network, it hangs on step 2/3 “authenticating”. I am not doing anything different than before. It was working for months. If I am on the same network of the cameras, I can authenticate without a problem – I am not changing anything, neither entering more credential.   Is there something I can try to do? I closed my phone and re-opened. I have a Google Pixel XL.