I bought the Wyze cam pan for the first time and set up went well. I can view it no problem while connecting to my wifi. However if I try to access it remotely from my cell phone (Bell network) it will not connect. ( using android Samsung S7)
I have powercycled
Cleared cache
Turned off battery saving
Rebooted
Reinstalled app and all the same.
What am I missing?
This camera is pointless if I can not access it remotely.
Post the issue there.
I agree with @Plippers, letâs consolidate this all in one thread if possible. And yes, report it, then post your ticket number in the thread mentioned.
I did this but it did not show me a ticket number?
You should get an email and the ticket number will be included.
Thank you I will wait for the email, so far nothing.
If the email doesnât show up in your inbox, take a look in your spam folder sometimes it ends up there.
Perfect. Move over to this thread and post your ticket number there.
Anyone want to try this? Update from Wyze Team asking for volunteers.