Sorry for the issue! As Mark mentioned this is unlikely a hardware issue. We are still investigating the issue. Can someone help us try following? We couldn’t find a repro in office. Need some help from this forum
- Delete your problematic camera
- Factory reset your camera following instruction https://support.wyzecam.com/hc/en-us/articles/360022610052&?section=factory-reset
- Try to re-setup your camera
We can’t guarantee if it works (since no repro inhouse) but this worth a try for temp workaround. Thank you for your help!