Same - it’s absolutely futile. Clearly nothing much has changed, though they’ve acknowledged the issue.
I’ve pretty much given up on it - when I get just 1 of my 2 cams to connect at a time it’s a victory (V3 is way more consistent than the V3 Pro). And yes - tried every browser known to man, and it makes ZERO difference.
The whole thing is ridic…
They’re working on making it better for each camera model, but we’ll probably need to wait for at least the next update would be my guess.
As for the App vs the Web Portal, they’re using completely different protocols for connecting.
If you are on the same network, then the app is connecting 100% locally Peer to Peer. The video stream stays on your router. I believe it is using WebRTC for this connection.
The Web Portal is totally different though. It is running through Amazon Kinesis and the video stream is apparently going through the internet and costs Wyze for each connection.
This is one reason why the web portal live stream is limited to those with Cam Plus, while the app live stream can be used by anybody.
So, there are several other things that can be interfering with the web portal connection that are completely not applicable to the app live stream. Plus they’re different protocols and one is local and one isn’t.
I do know the employee in charge of the web portal says it’s a top priority and they’re actively working on it. Some currently work really well, some are less consistent. I can stream Floodlight Pros for days straight, while some other models disconnect frequently. I trust they are really working on it though.
Welp… I guess I should take comfort knowing that both the Web Portal AND App are equally bad.
I’m sure you’ve seen my vid’s on that other thread regarding this subject - but here’s a recording I made on my phone yesterday while using the App.
Keep your eye on the time. BUT, with the App on the phone, the picture will sometimes remain frozen for minutes (that’s plural) and unless you zoom in on the TIME, you have have absolutely no idea that you’re looking at a frozen view.
At least when things seize up using the Web Portal, it will eventually give you the obligatory “Reconnect” message.
@carverofchoice excellent explanation.
Thanks!!.
No pressure from me. Just interested. This helps clarify. AWS is good service with lots of components.
I still consider it as Beta. 
The new events tab is coming along nicely.
When the new web portal first launched it reset which cameras I had selected every time I logged in again, but lately it keeps whatever I had selected and I don’t have to redo it everytime! That has been very appreciated!
Also, I have been paying attention for some of you reporting connectivity problems and I can confirm that some of my V3Pros and most of my V2 cams definitely struggle a lot with maintaining a connection to the web portal on the current Production firmware. I will probably update some to the new beta firmware and see if that helps.
My FLPros are awesome at staying connected forever.
Some of my V3’s do reasonably well, but not as good as the Floodlights and not as bad as the V2’s or V3 Pros.
Hopefully the new beta firmware helps. I haven’t tried it yet, but I know some of the beta firmware is supposed to make lots of the cams better. The new OG beta firmware explicitly says it is supposed to help the web portal connection, so if any of you having trouble with the OG connections want to try it out, you could…I don’t currently have OG’s to test.
@tc10 and anyone else with OG cams that were struggling with the new web portal, I just saw WyzeSeth say they made an improvement to this for the OG’s in a new firmware update:
Thought you’d like to know.
I mentioned that the new portal is a lot better and then later that day in the next day it kept getting worse.
I found that if I reboot all of my cameras then it works pretty good again
So I have now set up a rule to reboot all of my cameras at least once a day to see if that keeps it working better
I’ve had rules for each camera to do exactly that for several years. It helps.
Note, you can have a single rule reboot multiple cameras at the same time, but I have a separate rule for each camera - all at staggered times (so only one camera is being rebooted at any given time).
I’ve been having the same disconnection and connectivity issues since the Web viewer beta launched. I’ve contacted Wyze support a couple of times, of course, get the standard runaround. Their primary troubleshooting is to reset everything as always, even though my cameras on the Wyze app function while they disconnect on the Web viewer. The first time I contacted support, they essentially gave me a templated response, then no response when I followed up a couple times. This ended with them just closing the ticket. The attached screenshot is the second ticket I opened and the response provided. I followed up on the ticket and waiting for a response.
The most frustrating thing is that now they have a Web viewer behind a premium paywall. I immediately began using Web viewer beta in 2021, then in 2023 they launch “new” web viewer with a Plus subscription. I was hopeful that the kinks were worked out seeing it went to premium, but it seems more glitchy than ever. So it’s been three years and the experience functions worse than ever and now we have to pay for it? This shouldn’t be that difficult to solve. I’ve used/tested web viewers on different brands and work without issue.At the very least, Wyze should stop charging for it until they get it working.
I feel your pain…
Just stumbled on the web portal which is pretty interesting. Wish I’d gotten emails saying it was available but I guess I’m glad I found it before wildlife viewing season.
Pretty glitchy on refresh though - hard to get the current events to actually show up.
