Wyze Web Portal and new Web View

Still no luck for me with the portal on Chrome; deleting the cache didn’t help. But it’s working on Firefox (where it ironically gives a “Try Chrome for a better experience” msg. upon launch). Though I am getting a stutter on my v3.

I expect that they are working on it. Just checking on progress.

I am also getting constantly disconnected on Wyze Web Live today, starting an hour or two ago. The last two days very few disconnects, but today real bad.
Disconnects always seem to start early afternoon (west coast time) and last until early evening.

One Wyze OG camera with high speed Comcast cable.
Edge browser.

1 Like

surprisingly, it’s been just over 24 hours that all my two cameras have been displayed without interruptions. As if that wasn’t already amazing enough, I left each camera open in a different session (I opened two Edge browsers and each one I left a camera in the zoomed view).

I hope it continues like this!

The new web portal is extremely bad. It auto launches all cameras right off, which is a terrible waste of bandwidth. And, they all never stay connected. Loosing streams one after another after only a few seconds. This was tested on many ISPs and different methods. The new web site is 100% bad IMHO. I want the old one back.

I’ve found that it partially depends on the camera model. I have over 40 cameras and I have some cams that will stay streaming for more than 24hours straight, such as my Floodlight Pro cameras, while others struggle to connect or stay connected without having to refresh the page once in a while. So, I can confirm that it is possible to stream Wyze cameras through the new portal for a whole day at a time (because I’ve done it), but like I said, it seems to work better for some camera models and less so for others. For example, I have some V3’s in my toddlers’ rooms that I sometimes need to refresh for.

This makes me believe that they can certainly make improvements since I do have some cameras that will stay connected seemingly indefinitely, but there are others that don’t do that. If it was just my ISP then I would expect all cameras to have the problem, but some of them are working great.

Not implying this is the case for you, but I do know that some people have struggles because a lot of browsers are set up by default to put tabs into a suspended status after a short time if they aren’t actively being worked on, so this is also something that some people are probably dealing with when they get disconnected. It’s not enough to just have the tab showing on the computer screen somewhere if it isn’t the actively selected window with the mouse or keyboard keeping the computer from detecting inactivity.

I know it’s in early stages though, so I’m being patient. I am totally on board with changing this too:

Though for me, it’s mostly because I don’t want it draining my battery cameras. I only want it to load my battery cameras when I ask them to be loaded, and not have them load by default.

3 Likes

I’d love to be able to see my cams on my PC. How did you do this?

Maybe Wyze should hire an outside source to get their web view working since it seems they are not capable of doing so. Just saying.

1 Like

Note this recent post from a week ago in a related thread…

2 Likes

I would like to share my current experience (I also did it in another thread):

Using Google Chrome I have the worst results, my two cameras are reluctant to stay connected. Sometimes one works, both and usually neither. It is possible that one of the plugins could be interfering, I have the following installed: google translator, JSON Formatter and Yet another autoplay blocker

Using Microsoft Edge I got a more satisfactory result, the cameras even connect more easily than Chrome, but if you leave another window superimposed on the webview, it stops transmitting. Then a new login is required. It doesn’t seem so bad to not be broadcasting while I’m not looking.

Using DuckDuckGo I have obtained the best results so far, it connects easily and continues to work even if the computer is blocked from one day to the next (without hibernating). I’ve been using it for two weeks and only needed to reconnect when I actually dropped the internet connection or when I had to restart the computer no more than twice

I don’t use plugins on Edge or DuckDuckGo. So here’s my suggestion if anyone wants to try using this browser and share the result.

My cameras are:

  • V3 Pro firmware 4.58.11.7357
  • Pan V3 firmware 4.50.4.7252

I’m in Canada

3 Likes

Question is, what browsers did they test this with?
What browsers do they recommend?
How many cameras did they use in their testing at one time?
Were they actually using real world networks, where the video has to go out to the internet (using consumer grade routers and gateways), and back to wherever you are viewing, or was their testing all completely in-house, not actually using what we mere mortals have to use?

I use v2, v2 pan, v3, v3 pro, garage (v3), floodlight (v3), and floodlight pro, and the original doorbell, which doesn’t work at all with this.

It is also interesting that there hasn’t seemed to be a single comment from anyone official on this subject… Other than one blurb about working on adding some wanted features, but nothing on the darn thing now working worth a darn.

Within 3 mins, 23 of 24 cams all disconnect, and you can never get them ALL to connect, good luck guessing which one will be the problem, and within seconds, they start disconnecting or freezing.

2 Likes

I have noticed that some of my cams do a re-boot when connecting or trying to re-connect them with this app as well. I get some cams that will connect with a frozen screen, then disconnect.

I go to the normal app, and cant connect, when I find that it is in the middle of a re-boot.

1 Like

I tried it in Safari on my iPad and there was a blurb at the top of the screen that they recommend using the CHROME browser. I normally use Chrome on my iPad so I had to chuckle when I saw that. ALL my cams spin and spin and eventually fail to connect, regardless of whether I’m on my Mac using Chrome, Safari, or Firefox OR on my iPad using Chrome or Safari.
SO sad Wyze has been completely silent on this failure…

On the contrary. If you read this thread, you will have seen that the head of the Web Portal at Wyze has been publicly addressing the issues being experienced on the Web View module. I posted the link to the first of his posts above. :point_up:

2 Likes

Oh golly, thanks for pointing this out to me! I have totally missed it.

2 Likes

@carverofchoice , Your list of Web viewer improvements is excellent.

Is the Web view app working well for you? I currently have 2-3% success on some cams using Safari.

I loaded Chrome and tried it with very little if any improvement. I then deleted it as I do not trust privacy on Chrome. Maybe I need to reconsider just for Wyze.

1 Like

Yeah, I just answered your other thread talking about how great it’s been working for me. I still want to see lots more improvements, but overall I am actually using this new portal a lot.

WyzeGwendolyn recently confirmed on Discord that they are actively working on the Webview live view right now to get it more stable for everyone. They even said “especially with grouped devices”…so they have devoted teams/resources to this as a priority.

I will say that the web portal has different experiences for different camera models right now. For example, my Floodlight Pros are doing AWESOME on the web portal. I can stream those for DAYS straight on the web portal and they’ll never disconnect or have problems as long as I leave it running. They’re working AWESOME! But, I do have lots of disconnects with my V2’s. V3’s sometimes stream for a long time and sometimes disconnect. So, since my FLPros are streaming for Days in a row without any reconnection needed, it’s obvious there are some things Wyze can do on their end to help bring a similar experience to the other camera models too. They are working on that, and hopefully everyone can get that level of good experience from all the cameras…along with lots of the other updates we are all hoping for. :slight_smile:

1 Like

As I had previously mentioned, my cameras had been working well for several days, the last few days with the ddg browser, however in the last two days one of the cameras stopped connecting and no longer worked at all with any browser. Knowing that I have 5 cameras, only two of which have the paid service, I decided to withdraw from the subscription.
the “defective” camera and add one of the others. Once that was done, the camera was transmitting well, so I decided to return to the previous camera and now it started working well again. It seems like a simple test to do if anyone is interested.

Ok, I am only loading 4 cams now instead of 12. My OG and Pan V3 keep saying reconnect. The cams are fine on the Wyze app???