I’m a constant user of Wyze web live (wwl) using a laptop with additional 15” screen. I kept the additional screen up with 6 cameras showing (3 columns, 2rows). Now the interfaces changed.
Can I change it back? I hate the black borders around the cameras. and 4 cameras per page is TERRIBLE.
And where is more info on it? I found the poor writeup on support but still want more info.
Is there any way to go back?
/edit - and it’s one f the few reasons I’ve stuck with Wyze and still recommend it
This is penny pinching at its best. So now I can only see 4 cameras at one time and have no way to monitor the entire outside of the building in one page before leaving or going outside. I have to scroll through pages to get a sense of what is going on out there. The Web view camera view icons are now very small. I have never posted here but this is unacceptable and I am done with Wzye.
“I’m a constant user of Wyze web live” Same. I live in an unsafe neighborhood and like to monitor the exterior of the home in real time especially if I plan to step outside or leave.
“Is there any way to go back?” Nope, Take a deep breath and embrace it. Also, I guess we are supposed to feel happy knowing that Wyze is enjoying the sliver of cost savings on bandwidth.
“I found the poor writeup on support” I did not so if you can give any insight on where to find this I would love to read it.
“Can I change it back? I hate the black borders around the cameras. and 4 cameras per page is TERRIBLE.”
I couldn’t agree more. This is not an improvement that has the subscriber’s needs in mind. With regards to the black borders, Zooming in and out when on the live view using the browser’s shortcuts (often CTRL + ’+ ‘ and CTRL + ’-’ keys or CTRL + Mouse Scroll Wheel up or down) does have an affect on the size of the black borders. It is not ideal.
While probably a futile endeavor, I did contact Wyze support to complain about the reduction of features aspect of this. Yesterday I could see six camera all on one page at the same time. I could see outside my home all the way around. We live in an open area with no fencing between homes. There can be wild dogs roaming around and people who have no business being there lurking about and walking in yards. I like to know what is out there – before I step outside I have to make sure it is safe.
I can no longer do that as I did yesterday. The features have been reduced with this update. I can only have four cams on each web page. I can choose to open another browser tab and view the two additional cams on the second tab. I now have to click back and forth between the tabs to get an overall view. This also takes time to set up every time I start the computer. OR i can click back and forth using the Wyze icon at the top of the page “<Page 1/2>” to change to page 2, but then I have to wait for the additional live view for the cameras to load.
Either way it is a PITA and a reduction of features and functionality versus the way it appeared yesterday with all of the cams available to view in LIVE view in one place .
Also, a cam is not able to appear on both page one and page 2. Once it is selected from page 1, it cannot also appear on page 2. So in this sense, the subscriber is not actually able to create custom “page VIEWS” but can only decide which camera will appear on each page.
I guess the Wyze Web portal developer knows best and we will have to suck it up and live with it. It appears they are trying to frame it as an improvement. I think it is about saving money on bandwidth by attempting to limit subscribers to streaming only 4 cameras in LIVE View at any given moment.
I have never complained about Wyze cams or design decisions, even though some of them are very limiting (short truncated notification videos that sometimes miss critical parts of an event, short included power cables, refreshing disconnecting cams, etc.)
I am stuck with this camera system now and for the very first time, I truly regret it. As far as a live monitoring tool, Wyze is no longer the leader.
This new web view is so disappointing. I was really looking forward to an improvement. I have 12 Wyze cameras with several redundant coverage views because the connectivity is so spotty. Up until today I was able to easily view 6 live streams on one screen. If a camera was showing spotty connection, it was easy to change on that page without having to reconfigure pages. On this new service, the Overview page shows all cameras are online. This conforms to what my strong mesh wifi router shows. However, on each of your Pages, it takes forever to load a view and at least 2 of the cameras will show as off line although they are definitely online. Wyze cameras are the only devices that consistently lose connections even though they are on an IOT channel without a lot of interference. This new view makes them almost useless for monitoring anything 
I don’t know why, but my account is still using the old interface. Maybe it has something to do with the cache? IDK. I don’t have access to the new sidebar yet. All my tabs are at the top. It is still immediately streaming up to 20 cameras simultaneously on my screen (depending on my screen and browser aspect ratio), I can’t see that new landing page yet, my background is still white bordered around the livestreams (and I verified it showing the streams, not thumbnails), no banner, etc. Zoom in on the date and time stamp to show I just took this screenshot:
It must be a staged roll-out because I’m still on the old interface. It says I’m using Version (2.17.19)
Same; still on the old interface and NOT looking forward to the new one, based on what I’ve read here. I too rely on being able to simultaneously stream 20+ cameras; this “upgrade” ruins that.
I could perhaps understand why Wyze would limit simultaneous streams to four if the streams were using their servers, which I believe was the case with older versions of Web View. I’m not sure when it changed, but I had noticed that the streams no longer go out over the internet before coming back to the LAN, which was truly inefficient, with possible security concerns as well. More recently, however, it appears that the cams only briefly connect over the internet when streaming begins, I assume to connect with Wyze servers to be authenticated. After the short authentication, I observe no more traffic over the WAN but only on my LAN, as it should be. So why would Wyze care how many cameras are streaming simultaneously?
That is correct.
That’s awesome to hear! I wasn’t sure if they changed it or not. Thanks for sharing! I may have to try testing this sometime myself now. It will certainly make me more likely to use this more often. I generally avoided it in the past because I knew it used to go through the internet instead of local.
Maybe it works differently if people are away from home on a separate network, so they are limiting it for those people? In theory it should just revert to P2P like the app does, and not cost Wyze money, but maybe it reverts back to Amazon Kinesis and costs them per stream. IDK.
Fluffmom, that is the other issue. I need to have two different web browser tabs open at the same time, one with page one of cam view up and another with page 2. Thank heavens I did not buy more cameras and need a 3rd page.
”This new view makes them almost useless for monitoring anything” Exactly. The web interface now makes the cameras worthless if ever needing to view in overview mode (all cameras at once) in live VIEW mode. For subscribers with 4 cams or less, it is probably ideal. Otherwise, if you are just using it for notifications and the truncated, very short detection event videos it would not affect you. For those that like the app and only looking at one cam at a time, it would probably not affect you. For those trying to monitor their entire home, business, or site at once have lost the ability to do so now.
The first thing you’ll notice that’s new is the landing page, which is faster to load with an overview of your camera tiles.
This overview only loads four (4) camera tiles at a time, rather than load them all at once.
If you have ≤4 cams, your Live streams will start automatically.
If you have ≥4 cams, your Live streams will remain thumbnails.”
That’s great if that is what someone else prefers. I do not prefer that and would like the option to load more cams or have a page that can accommodate more than four cams at once, just as I did yesterday. I find it really crazy that they now limit the subscriber to a maximum of 4 cams and then go on to say:
”The Live Streams tab
The new Live stream experience is all that and a bag of chips! More features, more functions, and more ways to customize your view.”
| Pardon me, but I beg to differ. What a load of you know what. Reduced functionality, added restrictions, and a new limit (specifically 4) on the number of the cams that can be viewed at once as small icons. There is now absolutely no place to view more than 4 cams as a group or at once to get a sense of what is going on overall. I am often all the way across the room and not near the monitor. I have a large monitor just for seeing the cameras. I guess I will have to carry around a cell phone now and just scroll through the cameras and wait for them to load before going outside. I am beyond livid. I am sure there are WYZE fanboys that will defend this and say the problem is me. I don’t care. As of today, I regret having spent so money on WYZE this year. The single biggest reason I went with WYZE over the other competitors was the ability to monitor the cams using a computer via the WYZE web portal. Now that has been removed and butchered beyond belief I have an overpriced alert system rather than an integrated and complete home monitoring system. I have zero confidence in this company and I hope that readers will take this as a lesson as to what you will getting when you choose Wyze. |
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To put this in context, I have a dedicated laptop that is used only as a Wyze web portal monitor. It is still on the old interface as I have not logged out yet on the Wyze web portal.
It will now only show a maximum of the first 4 cameras around the house. I will need a second dedicated laptop or tablet that can show the other 2 cameras. It is started to get very expensive to buy a laptop and/or tablet for every four cameras just to be able to monitor everything at a glance. I spent all this money, time and effort on this system and now have lost the ability to use a single laptop to monitor six lousy cameras at once without having to be physically present at the computer to click between pages. Wyze has clearly made a decision on this and I predict that not enough users will care enough to complain. Further, I predict any complaints will be ignored and the Wyze will continue to add limitations to the Web Portal interface.
Hopefully, there will be more complaints. I only have this new portal on one Windows 11 machine. Another Windows 11 and other with chrome OS still have the old view. I’ve switched to those now and hope that there may be a roll back or adjustment based on user feedback. The big advantage that I saw with Wyze is not just the fact that the cameras are inexpensive but the fact that I could easily stream multiple webviews.
I have the same exact setup (dedicated laptop for cameras) and I used to leave 9 cameras open on the screen
Well now, moving forward, you are no longer allowed to do that. Wyze, in all of its wyzdom, has decided that for your convenience, all that and a bag of chips, etc. you are limited to 4 cams per page. You can conveniently are forced to be physically present right at the device and use the mouse and keyboard to navigate back and forth between multiple pages that are now limited, for your convenience, to a max of 4 cams per page. You can no longer have a television connected to a computer with all of your cameras up so you can monitor your home or business in real time from across the room, unless you choose to prioritize 4 cameras or less. That functionality has been removed, again for your convenience, all that and a bag of chips, etc. It should have never been allowed in the first place. Apologies for that. (Sarcasm intended.)
If you would like, you can buy 3 different laptops, tablets or computers and external monitors, portable monitors or televisions to connect to these devices if they do not have a screen. You can then set them up in sequence next to each other. This will now do exactly what one dedicated laptop or computer used to do yesterday in the Wyze Web Portal. For your convenience. Or you can click back and forth between multiple pages to view each set of cameras, restricted to a maximum of 4.
I am sure this is to address people complaining about slow load times or inability to stay connected and stream multiple cameras in LIVE view at once. Those are people with slow devices, slow or ineffective network equipment or setups (wifi, routers, DSL, etc), So to address those people’s issues, complaints and concerns we are now all limited to viewing a max of 4 cams by default, whether we like it or not. I DO NOT LIKE IT.
It would be nice if I could still have all six cams share that 85 inch screen in full screen view as I was always able to up until yesterday. I think Wyze web developers are making assumptions about everyone’s experience that is not based on reality. One size might fit most or some use cases, but not all.
The full screen button on the bottom right now lets me enter full screen by clicking on it with the mouse. It no longer lets me leave full screen. I now get a message that I must now press and hold “ESC” on the keyboard to exit full screen. I guess you need only need the mouse to enter full screen, but you need your hands on they keyboard to exit full screen. You must press escape for 3 seconds as well. Very convenient. Thanks Wyze.
If people don’t want more than 4 cams to load at once when the click on the Cameras menu in the Wyze Web Portal, that is fine. For those of us with excellent on-site wireless network coverage who have no issues with all of our cams loading automatically when on the Cameras page are paying the price. Only those with less than four cams will see Live Streaming on this page now. The rest of us get relegated to reduced functionality and our >4 cams will now just see thumbnails instead of live streams.
There should be a way for those of us that need or still want to keep this functionality to still have it, even if it is an advanced option with a warning that it might add additional stress onto the network and that users may notice excessive disconnects, slow or jerky streams, and cams that may not load. I would not mind accepting this to continue when I load a page that can be configured to accommodate more than 4 cams.
I would definitely no longer recommend Wyze as an option for anyone that wants more than 4 cameras unless they are happy about these new limitations. It is restrictive to the point that it reduces functionality. This should not be acceptable.
Note: I am somewhat able to view >4 cams simultaneously. Google Chrome on my OS (Linux) by default the zoom feature resizes all tabs or open windows in Google Chrome from the same domain. If I try to zoom in on one window or tab for the Wyze Web Portal, all instances of that domain are zoomed the same degree simultaneously. I had to install a Chrome extension to ‘zoom per tab’. I opened two different Chrome instances, I zoomed and resized then moved the first one slightly off screen to the left which crops the cams slightly, opened another window and resized and zoomed to fit the two cameras on top of one another instead of side by side as is the default, I move this second window slight over the right side of the first window, slightly cropping the cams there.
It is not ideal as if I need to view any given cam in full, I have to move the window to the center and then move it back when finished. I have to set this up every time I restart or log in to the computer. It no longer supports full screen mode i.e. it is no longer dedicated kiosk full screen mode and the OS time and task bar will always be visible. As well the Chrome application title bar, borders and buttons are always visible.
The good news is that as a newly joined disgruntled user of the Wyze forums, I am not allowed to reply to the same thread more than 3 times, so this is the last anyone will be hearing my input on the subject but a complete thought is a complete thought. The Wyze Web Portal developers should be embarrassed and ashamed of themselves. Whoever signed off on these changes should be embarrassed as well.
I get to either see cams 1-4 or cams 5-6 now, but not all. Or I can use the mouse to click back and forth between the two views. If I had known this was going to happen I would never have purchased the additional cams.
This change was never on the Wyze “Wishlist”.
Votes Wishlist topics - Wyze Forum
Why is Wyze wasting all their time and effort on changes not requested by customers?
I saw that some people complained about the Wyze Web Portal not having the same capabilities and features as the Android and iOS apps. I think they wanted to address that but have completely missed the mark in their decision to put new restrictions and limitations in place while reducing functionality without regard for how this affects subscribers. It has affected my experience adversely and I certainly did not ask for this. I do not think it is improvement. For those that do, enjoy your improvements.
Lucky me. I still see 6 cameras (and the top of 3 more) in my view.
I used to be able to monitor 6 screens at once in my desktop browser, and now I am restricted to 4.
This should be selectable— I would like to see all 10 of my cameras in 1 window monitoring live feeds
thanks
[Mod Note]: Post moved to more relevant existing topic discussing this same product and/or issue for better visibility within the community.
Between my house and my office I have 15 wyze cameras. I use Wyze Web View at work to keep a grid of 9 camera feeds open all the time.
Wyze finally fixed the issue with not being able to re-order cameras only to pull this bait and switch tactic. I’ve already started looking into replacing all of my cameras with a dedicated NVR system. I can live with the AI descriptions being comicly wrong, facial recognition being useless, and notifications being buggy at best, but this removal of a basic function that I pay to access is shortsighted. I won’t be renewing my Cam Unlimited Pro subscription if this isn’t rolled back soon.
