This should be a bug on the camera detection. We will work on that. Thank you for the feedback.
Sorry for the trouble. Could you please submit a log and let me know the timestamp of these 4 events? Thank you.
The LED is still solid blue and when I press and hold the setup button nothing happens.
Before doing the factory reset, please remove the SD card. Please press the setup button longer than 10 seconds until you hear a ‘click’ sound coming from the device and the the LED of the device will become solid red. After the resetting completes, the LED will become flashing red and you will be able to setup the device,
731593 Is the log number
The time stamps were included as an image in my submission of the log.
Thank you very much. Could you please also submit another log from the camera setting page? So, we can check the device log. Thanks again!
I cross-posted this from 2.35 App Release Candidate #2 Test 9/22/2022.
Issue with V3 (fw 188.8.131.5232) camera video playback and app 2.35.0(9) on iOS.
When I attempt to watch video playback from sdcard it skips an entire minute of recording. It is setup as continuous recording. However, if I gently scrub into that minute, it plays back the section. It appears it has an issue making that transition.
Please see video as attachment for screen recording (compressed for upload).
App Log ID sent 731704.
iPhone 14 Pro w/ iOS 16.0.2
Recorded clips once again played back in events tab from sdcard through network from camera to device, are skipping, missing frames, garbLed, then playback again… so first couple of seconds smooth, next couple missing frames, stops playing, garbled video, then plays again normal…
Don’t know if camera is recording bad video, or corrupting saved video file on sdcard, bad sdcard, maybe needs to be cleaned and formatted for new beta firmware, or it’s just issues in beta firmware causing recordedcevents to not work correctly…
How can I download the image for this version so I can try to flash manually and see if I can recover 2 units of the V3 cam that are bricked with solid red light?
I thought you posted your 2FA code at first.
You’ll have to check out https://support.wyze.com/hc/en-us/articles/360024852172-Release-Notes-Firmware to get the last stable releases. Usually Wyze does not provide beta BIN’s and rely on OTA updates for those - unless you get lucky and they’re willing to give it up to you.
Lol right - all about context in-the-moment. I could’ve quoted or tagged but I was super lazy at that hour.
I went back to see if I could find a pattern, and interestingly enough for me, the playback is skipping the FIRST minute of every hour just like it did in SirDom’s video above. I can go to any hour on the SD card, scroll to just before it switches to the new hour (example: 9:59:55pm) and tell it to play, and within 1 second of the new hour updating, the playback will skip an entire minute. So in SirDom’s example above you see it skip from 10:00:00 straight to 10:01:01. It is doing this for every single hour on every V3 I’ve tested so far 100% of the time. I am guessing it is happening to every V3 and skipping the first minute of playback of the new hour for everyone on this firmware.
To add to this, just as in SirDom’s issue, I can confirm that the video is actually there. If I scroll to 10:00:01 or later then it will actually play the entire minute that it otherwise skips over.
So far all of my tests on multiple V3’s for multiple times have had this happen 100% of the time, so I’m sure it will be easy for you to reproduce. I’m guessing it is a firmware bug (it is occurring on multiple app versions including on both iOS and Android).
Thanks @SirDom for bringing this to my attention on Discord. You found a good bug to report.
I just tested mine and it is doing the same on every hour EXCEPT for the most recent top of the hour 00:00 when it changed dates. Checked the same for yesterday. Every top of the hour jumps the first minute except for the first minute if the day.
The player is skipping but the video is continuous. If I drag the timeline to within the skipped minute, it will play that minute. It is only when the player is stitching together contiguous video files from within the same date folder. When it stitches to the next date folder it seems to work fine.
@Rulwiz also tested using production firmware on the production app and this isn’t happening to him, so even more evidence that it is a Beta firmware thing.
It will be sad to have this firmware release delayed again to fix this issue, but it’s definitely something that needs to be fixed first.
Great catch, I can also confirm its happening on my v3s on beta firmware and the IOS beta app. It is NOT happening on the v2.
App log: 733000
Thank you for reporting this. I will take a look!
I’m getting the error -67 on a couple of my v3’s also. I have to power cycle them to get them back up. Did you ever get any answers? Do we know what the error means?
I just reposted into Fix It Friday the V3 SD Card Playback skipping the first minute of every hour issue, especially since the firmware is public.