I wish I could try Cam Unlimited without permanently losing Wyze Cam Lite Plus. I have eight cameras on the Wyze Cam Lite Plus plan and was about to purchase a one-year subscription to the Cam Unlimited plan. Fortunately, I decided to research this before pulling the trigger. I read that I’d lose Wyze Cam Lite Plus, which I’ve had for years. Is this correct? I wish Wyze would allow long-time customers to downgrade if they decided they no longer wanted Cam Unlimited. It seems that this policy discourages upgrading. I’d likely keep Cam Unlimited, but don’t want to take a chance.
Make sure you vote for your Wish
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I have had Cam Plus Lite for almost 4 years. If I wanted to try Cam Unlimited without losing my Lite subscription, I would have my wife create a Wyze account. She would use her email address and her credit card.
I am sure Wyze is okay with two people each having their own Wyze subscription plan.
Remember, when purchasing a Wyze subscription plan, it is always best to purchase from the Wyze web site.
Not sure that information is correct. I have Lite and HAD Unlimited. Lite didn’t work while I had unlimited but I was able to resume it AFTER the Unlimited license ran out. Not sure if that’s still the case. Just don’t cancel the license for lite.
I believe they changed that to sometime this year.
I do know that if you upgrade to cam unlimited Pro that it will cancel your cam plus Lite subscription and your HMS subscription, and then you you are not able to ever get can plus Lite back again and you will also be forced to get the HMS at the new higher price.
I think the same thing happens now for people who upgrade to cam unlimited. People who already had both cam unlimited and cam plus light able to keep it because they already had both at the same time, but I think new upgrades automatically remove it.
I agree with OPs summary here:
I think it’s a bad decision. They should allow grandfathered accounts keep cam plus lite (and HMS). This policy is one of the main reasons I have not switched to cam unlimited Pro, and that’s saying something because I pretty much get everything from Wyze, but their policy has me hesitating Because to a long time user it feels like a punishment to get their highest plan. So I just stick with what I already have just to be safe. I’m doing that, so I imagine there are many others too… Even for people who aren’t sure whether they want it or not, they will avoid even a free trial because the free trial will completely cancel their previous setup and they can’t go back once the free trial is over. That’s a little ridiculous. Why would anybody want a free trial that has permanent negative consequences? That means it wasn’t really free, it means you are paying the price for it no matter what.
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I don’t know if it currently is or not. I think @habib has multiple posts about going back to using Cam Plus Lite after allowing a Cam Unlimited subscription to expire, and that’s only the first community member I thought of in this situation. I’m sure there are others (I realize @WildBill also posted about this above).
If you think there’s a high likelihood of continuing to subscribe to Cam Unlimited, then why not try this with a secondary account? I think @tc10 is one of the community members who has mentioned this, but I’m just going from memory about that.
Yeah, and they seem to acknowledge that those users might even share Cam access with one another, but that situation (shared users with their own plans) seems muddy, and I’m still wondering about clarification from Wyze about that.
Where’s the source for that? I’m not saying that you’re incorrect, and I know that the situation with Cam Unlimited Pro and Home Monitoring Service being incompatible is a mess, but I don’t recall seeing anything they’ve posted that indicates trying Cam Unlimited will completely cancel a Cam Plus Lite subscription for a long-time customer already using that plan.
That’s not to say that it isn’t the case even if you can’t cite a source. We know that their public-facing communication can always use much improvement. I’m just wondering if you can point to a reliable reference, because I think that would be helpful in this situation.
Yeah, and that especially stinks if you had a grandfathered rate or bought a previous subscription at a sale price before trying an “upgrade” and then lose that. 
I’m a little puzzled about why this is a Wishlist topic, too, because until I clicked into it the content wasn’t entirely clear. 
I understand @LongArm wrote, “I wish Wyze would….” I wonder if a topic title like “Allow Cam Plus Lite Customers to Downgrade from Cam Unlimited” might be more descriptive and improve visibility, though based on the experiences I’ve read from some users (noted above) I’m not certain that this isn’t already the case.
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Well, there is this:
The FAQ for CPLite seems to contradict that though:
The CUPro FAQ says it automatically cancels all legacy plans, including CPLite, but the CPLite FAQ begs and pleads for you to cancel CPLite yourself manually "especially if you used the Name-Your-Price or suggested price option [to get it for free and aren’t paying us anything for it. We REALLY want YOU to cancel the plan for sure because we won’t get a monthly payment from you for nothing, and we don’t want you to have the option to go back to having person detection for free. Please “Burn the boats” behind you so you feel stuck staying with the subscription for the rest of your life without that great alternative safetynet option…but if you selected the standard button option for $2/mo or more, then this “especially” clause doesn’t apply to you].
Okay, so I definitely added the subtext of what it SEEMS to say/imply. It’s really bad wording to say “ESPECIALLY” to anyone who used the typical options to change the amount to $0 to get it for free, instead of “ESPECIALLY” to the people who chose a standard payment selection and are paying for it when they don’t need to anymore and could save the money).
It looks to me like someone at Wyze needs to edit at least one of those contradictory FAQs. Is it forced/automatic, or is it a voluntary “Pretty Please”?
Neither of those answers if they do the same thing for new enrollments of Cam Unlimited though.
I know people who already had Cam Unlimited and CPLite have been allowed to keep both, and then if they cancel CUnlimited they can start using CPLite again once the CUnlimited sub expires. @habib proved this because he did it just fine. But that may be grandfathered permission. It may have changed now that during enrollment to CUnlimited it automatically cancels the legacy plan just like CUPro does during enrollment now. I have not heard anyone confirm either way, I just know that people who had Cam Unlimited already before CUPro launched were allowed to keep both on the account (even though you can’t use CPLite while you have CUnlimited…it just sits dormant until you cancel).
The implication now seems to be that they want to actively cancel Legacy plans where possible, but there is a conflict published in FAQs about whether it is automatic or voluntary. Either way, it has given me hesitation (in addition to losing the grandfathered HMS).
Though now that Wyze is working to support RTSP, I am not as worried about losing CPLite since I know I can always get free person detection for the cameras through Frigate later if needed. But still, I don’t like that policy (either forced cancelation or begging free users “especially” to cancel voluntarily and never get it back).
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Thanks for pulling those quotes!
I was aware of the verbiage in them but didn’t know if you had actually seen evidence that subscribing to Cam Unlimited automatically cancels an existing Cam Plus Lite subscription. I’m getting the impression that you haven’t, so that further illustrates the need for Wyze to be clear in their communication about this. With that second quote especially, I was aware of Wyze’s guidance to users to cancel their Cam Plus Lite subscriptions and of community members’ admonitions against this (i.e., “Don’t cancel your Cam Plus Lite subscription or you won’t get it back!”), and since I haven’t seen hard evidence to the contrary, I’d be inclined to trust the community on this one. Note: Cam Plus Lite’s cut-off for new subscriptions predates my first Wyze Cam purchase, so I’ve never been personally affected by this, but I understand that it’s an important issue for legacy subscription users.
I agree 100%.
Yeah, and I think that’s an important distinction, because that gets to @LongArm’s question. My understanding is that they do currently say that subscribing to Cam Unlimited Pro will cancel a Cam Plus Lite subscription, and that’s what you quoted, but I haven’t seen that same explicit language about subscribing to Cam Unlimited. That’s why in my earlier post I said a reliable reference about the latter would be helpful, and I still think we don’t have that here. 
I don’t know how helpful speculation is, because it still seems like an unanswered question, so I think it was good for @LongArm to ask. Hopefully someone at Wyze can provide a definitive answer.
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Can you tell us where you read this?
I think one of us is likely to make a suggestion to Wyze to clarify this policy ( @Crease I’m more than okay with you beating me to asking about it and citing those 2 support articles, though if you don’t, I probably will sometime within the next couple of days).
I’m just trying to see if there is any other info one of us might have missed.
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Thank you for all the input. At this point, I’m staying with Wyze Cam Lite Plus. Maybe I’ll try having my wife sign up for the Cam Unlimited plan. That would give us a chance to evaluate the upgraded plan without losing what we have. Hopefully, an official from Wyze will chime in here. They’ve lost out on $100 due to this policy, and it appears I’m not the only one who has been dissuaded from upgrading.
@carverofchoice - I originally got this information by asking Grok. Later, I read this FAQ:
Can I go back to Cam Plus Lite if I sign up for Cam Plus, etc.?
No, you cannot downgrade to Cam Plus Lite if you upgrade to Cam Plus, Cam Unlimited, or Cam Unlimited Pro. If you upgrade to Cam Unlimited or Cam Unlimited Pro, which covers all of your cameras*, be sure to cancel Cam Plus Lite so that you aren’t still charged (especially if you used the Name-Your-Price or suggested price option).
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RTSP and Frigate are fine, but I don’t want all the extra work to install and maintain it. Lite works fine for my limited needs and I’ll be very disappointed and annoyed if they drop it.
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I am going to second @WildBill’s sentiment about dropping CamLite being disappointing. Since Wyze is paywalling Edge person detection on V4s I am holding on my V3s on Cam Lite as Cam Unlimited proved to be disastrous for my usage. If they drop Cam Lite I will have no choice but to move on to Tapo or Reolink as they provide free person detection.
As both @Crease and @carverofchoice mentioned, I did not loose Cam Lite when I subscribed to Cam Unlimited. I was frustrated to find out that I could not have them both at the same time as that would’ve been a perfect scenario for my case.
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10 posts were split to a new topic: I have an SD card installed and I formatted it and it keeps saying “Micro SD card is not available”
Same here, like many others I’ve been dissuaded from buying the unlimited subscription out of fear of losing my free cam plus lite. Another $100 wyze lost out on.
And same as @WildBill I would be very annoyed not so much disappointed because I’ve come to expect these things from wyze. I’ve been looking at reolink just in case I need to move on
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Whatever you do, make sure you don’t cancel it, you’ll never get it back.
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