I believe that distribute them to different storage areas and fulfillment is done based on where you order. The website subscriptions use the website storage. For fulfillment, and the Amazon subscriptions use the Amazon storage for fulfillment.
The Website prices cheaper (because Amazon charges a lot of fees), so it sells out faster there. Then when a website subscription order comes up, if the website storage is empty then they can’t send it. In the midst recent period, they even cancelled subscriptions that couldn’t be fulfilled.
If someone uses the Amazon subscribe and save subscription, they will still get it because the Amazon storage still has some in stock, but the website subscription can’t pull from that Amazon storage because the inventory and system fulfillment is set up differently, not sharing the same storage/inventory and run by different fulfillment partnerships that don’t have access to each other’s systems/inventory. Think of it like 1 being on a Walmart shelf and the other being in a Home Depot shelf. If Walmart runs out it doesn’t start pulling from or selling from the Home Depot’s shelves even though they have some in stock there.
In this case, most of the subscriptions were cancelled just before the most recent shipment came in, then the shipment arrived and masses of people bought it out fast. Then there was no more inventory in the website storage for website subscriptions to be fulfilled again.
What Wyze needs to do, is plan ahead better: reserve filters for subscription fulfilments that will come up within the next month or however long it might take to get another shipment. Then only sell whatever is leftover after the upcoming subscriptions have taken priority.
Wyze needs to reinstate our previous subscriptions because now that they are out of stock of the filters I need, I can’t redo my subscription. Totally unsatisfactory and no word or apology from Wyze about this fiasco!
In my experience working for other companies that have canceled subscriptions en masse, there is basically no way they would then reverse this en masse. It would cause more problems, including payment disputes, risky allegations of the intent, etc. From a business standpoint, once it’s canceled, IMO, it’s safest/best to make the customer re-subscribe to prove they still want it (want it back).
Since it only allows doing this when they are in stock, I don’t think there is currently any way to do the subscription. I agree this is not an optimal way to do the subscription though. I think people should be allowed to sign up for the subscription even if it is currently out of stock.
And yet I can’t get back in with my subscription because they are always sold out! And even if I was able to get back in, it wouldn’t happen until 3 months down the road. This is no way to conduct a business! And certainly no way to treat long term customers that have spent a lot of money buying their products. The fact that Wyze hasn’t even let us know what’s going on, says it all.
That’s why I bought 2 filters now. When I reinstated my subscription, it said my next shipment will be in July. Yes, it’s frustrating I had to pay the full price but still cheaper than having to get them on Amazon. My four rent filter won’t make it till July. I purchased w, one for now and one for a backup in case we’re in this same mess in July.
I purchased them Friday and received an order confirmation but no shipping confirmation yet. Still holding my breath to see if I actually them. I still believe they are releasing a certain amount of them daily and sometime around 3:30 pm est.
I initially 2 filters when I first setup my subscription but then changed it to 6 filters because they kept going out of stock, then dropped it to 4 filters because I didn’t want to be too greedy. But then Wyze didn’t honor my subscription and sold to non subscribers, and cancelled my subscription. Now I can’t setup my subscription again because they are out of stock. I won’t buy the Wyze branded filters from Amazon because I’m so pissed at Wyze and just ordered some aftermarket filters instead. What bugs me the most is that Wyze has not explained anything as to why they didn’t fulfill subscription orders first and why they then cancelled the subscriptions when they went out of stock. Not even so much as an apology. This is not how a company should treat customers who have purchased many product from them!
I told visualping (free service) to automatically check it everyday around 1:00 p.m., and send me a notification if a particular area of a certain web page changes. So if this item goes from out of stock to in stock it sends me a notification now.
