Where are you guys finding the update?
It’s still not available le to me.
It’s the beta
Registered Beta tester…
I am in day 3 of no issues. Also noticed playback does seem smother as well.
My v3 are fixed, but there wasn’t an update for v2 so still experiencing the issue.
It does not appear Wyze is currently Beta testing firmware for the regular v2. See post #1 from WyzeAndy.
Log ID Numbers - 928759, 928760, 928763, 928764, 928767, 928769, 928771, 928775
All five of my v3 cameras.
Same issue with my V3 camera. Log ID 937655. Camera video stops at 4 seconds and resumes at around 11 seconds. Happens for every recorded video. Has been happening for weeks.
See above… current beta that is out for testing appears to have resolved this issue and also provides smother playback as well.
All of my cameras freeze in the same manner: When a subject appears in the center of the screen, the green square “targets” them, the camera freezes for 1-3 seconds, then the subject is GONE, and those seconds of video are lost! LOG ID # 938089
Ditto. Freezes every time. Log 939109
What is really strange about the V3, pause, skip, jerky motion is where I had twp V3 camera’s covering the same area for comparison of a camera with camplus subscription and one without. The camera that does not have subscription of course only plays 12 second but there was never a pause, skip or jerky motion recorded event, WELL guess what has happened since I mentioned that I could not post the comparison events due to being a new person to here. The camera without camplus subscription plays a few seconds then error code (3001) comes up every time and says to contact customer support, so this camera is not USLESS.
The jerky video problem does still exist on recorded events for sure for me.
Cam v3 is at 4.36.10.3406 - 12 of those
Cam Pan Zoom v2 is at 4.49.1.47 - 6 of those
Cam Pan Zoom v1 is at 4.10.9.1851 - 4 of those
Cam OG is at 1.0.59 - 4 of those
Cam Outdoor v1 is at 4.17.4.418 - 4 of those
Cam Outdoor Base v1 is at 4.16.4.452 - 4 of those
No problem with plugs, outdoor plugs, watches, scales, vaccums, locks, lock gateways, bulb white, LED strips, or bulb color. Many of those.
Will share logs later.
All firmwares report ‘up to date’.
Wyze released new Beta firmware today for the Pan v2 and v3. Hopefully, fixes for the jerky video is being addressed in the new Beta firmware.
I saw they released a new one @StevenA - I don’t install beta software, though, and my wifi is definitely not open - very complex passwords. Open means no password required.
I had the same issue… I learned that when I restart the camera… the issue resolves for a day or so before refreezing again. So I set up a rule so that every day at 1AM my camera restarts… This fixed the issue and I haven’t had again.
Brilliant idea.
I have had more trouble rebooting cameras and restoring internet access, so I don’t love rebooting cameras. My cameras are thousands of miles away, and I don’t want to risk one not coming back online.
For example, I have 5 at one house, and one of them stopped working shortly after it recorded me leaving the house. Checked at the airport and could not access the camera. Hasn’t recorded since. Can’t view live either. No one there to unplug it, and because it seems to be offline, I cannot access settings to reboot it.
I have 4 v3 cams. My two outdoor cams are no longer recognizing events. The two window mounted cams are working good. Restarted all cams yesterday but will try a reset when I get home from work tonight.
Check your camp+ subscriptions? Maybe they expired? Ensure they are assigned to cameras? Just grasping at straws here – don’t actually know.