This makes no sense. The whold point of these ssytems is the ability to control and observe from afar. Bluetooth only? On their highest featured lock?
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That makes it usless! I expected full connectivity when I purchased the Lock Bold, not just bluetooth. The frustration when my son texted me to let him in the house and I found out it could see the lock in the app, but not have control, was just off scale. I can’t even see status from my home office. THIS NEEDS A SOLUTION!
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I cannot fathom how unbelievably ridiculous your explanation is!
And the product you offer to solve this issue is a keypadless ludd that requires a separate battery powered keypad.
Get serious guys! WHy not offer a whole-house, fully compatible solution? Or are you just adapting unrelated pieces of outsourced hardware?
Doesn’t help that Seapup just likes to tell people they are stupid for not understanding how the lock works.
It’s a little sneaky to suggest you can pair the lock with the doorbell pro, Yeah, you can pair it to unlock it, but that’s it. Nothing else. GARBAGE.
@billajohnson - This is not the company’s fault. Your responsibility as a consumer is to read what the company said about the product. They didn’t bait and switch here, it’s been clear from Day 1.
@jack.williams78 - I don’t feel like Seapup is ever rude to anyone and says they are stupid (that’s more my job). As I said to @billajohnson, do you not have any responsibility as a consumer to do your research and understand how the product works? The Wyze Lock can be unlocked with GeoFencing or the App or the (OPTIONAL) keypad. And you can do it from anywhere because it’s WIFI as advertised.
Tell me how this is the company’s fault again? Do you usually just buy things without reading anything in the technology world?
Ridiculous.
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Forum Moderators and Maven’s are not Wyze employees. We are volunteer users that help educate the community and help operate the forum.
It is mentioned numerous times on the product page that this is a Bluetooth only device and has no Wi-Fi connectivity.
If this happens again, just use the one-time code feature. If you are away from home, go into the device and find the one-time code menu. Once you click this it’ll give you a screen with a numbered code that you can give your son and he can type that in and get into the house, no need for connectivity here.
Or you can give him the code, or make him his own user and create his own code. That way when you connect to the Bolt with the app you can see his code use history if needed. To do these last steps youll need to be connected via Bluetooth to the Bolt.
It’s two different devices for slightly different use cases. Here is a Support knowledge article that explains the differences.
I personally use the Bolt over the other because I don’t want internet connectivity for that device, want the fingerprint reader function and prefer the more secure keypad. If I wanted to keep my existing keyway in place for my deadbolt then I would have maybe gone with the latter. I compared both and the Bolts features and functions fit my use case, wants and needs more.
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The marketing could be more explicit on the function of the WYZE Bolt. TO say you can pair it an unlock it remotely doesn’t make clear that you cannot control the device remotely.
All of these products are about 75% complete.
Wyze Lock needs an exiting deadbolt to function, but it’s wifi enabled.
WYZE Bolt needs no existing lock, but doesn’t have wifi. So you can have fingerprint access but not wifi control?
Why is there not lock that has wifi, fingerprint, and keypad? WHy is there no fully-featured solution?
Wyze Wired Doorbell needs an existing chime to ring (Why? And no option to pair with WYZE chime?)
Wyze Doorbell Pro will unlock Wyze Bolt but not do anything else? Why only one function?
It’s like no one took a look at the overall product portfolio and said “what makes sense and what works together?”
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Correct, that is how its currently designed.
there are multiple Wishlist topics that are requesting all this that you can comment and vote on to show support.
Wyze Video Doorbell v1 does not, it has its own accessory chime. Wyze Video Doorbell v2 does use an existing legacy chime to ring. Wyze Video Doorbell Pro does not, as it has a chime that acts as its “gateway” or connection to the internet (just like the Base Station works for the WCO cameras).
Because the Doorbell Pro connects to the Bolt via Bluetooth in the Pro’s chime device, as stated here in this Support knowledge article.:
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I do not understand why you constantly defend the choices WYZE has made.
My point is that the choices they make do not make sense.
Is this just a page for fanboys?
@jack.williams78 - Name calling and not acknowledging ANYTHING anyone has referenced. Classic entitled internet user.
This forum has many viewpoints on the Wyze EcoSystem. All of us have tried to share what has been said about this but you keep saying Wyze “should”.
What about what you “SHOULD” do as a consumer? If you just want to sit back, not read, and click the “pay now” button on the internet. That’s on you.
This is a useless thread. Evidence and documentation has been provided in ABUNDANCE and you aren’t acknowledging ANY of it. Useless.
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I posted what I think should be included in the product line.
Telling me why it isn’t available doesn’t invalidate the opinion.
Look in the Wish List section and find your needs listed and vote for it or post an item with your desired functionality.
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I am not saying there isn’t a need for this product the way that it is. I am advocating for a product that has full functionality.
For example, with this product line, if I want fingerprint access I cannot have Wifi.
If I want an integrated deadbolt and not a retrofit product, again no wifi.
It seems odd to me that the available feature set is different for the wifi vs the bluetooth locks.
I have upvoted every instance I could find in the wish list section.
I still use the locks, just wish they had the features I want. The product line seems incomplete.
My issue is not with how it works - I get how it works. My issue is with the decisions made by Wyze in the first place.
Why do you not have wifi access if you want to use a fingerprint?
Why do you not have wifi access if you have an integrated deadbolt?
Why does the retrofit deadbolt only come in silver?
The designs for wifi vs bluetooth clocks are completely different, with different features. Several people have commented to me with - essentially- “it just does not do that.” I understand the functions, just not the choices on the part of Wyze.
You are ignoring my initial post title.
I questioned why they (WYZE) does not offer the product with a full feature set.
I understand how the lock works, and why it does not do what I want it to do. But why would they not offer with with a connected option?
Seems odd to me that to get a wifi lock you must buy a retrofit product.
This is a user to user forum. Why Wyze decides on which features will be added or what products will be provided would not be known by the community members.
Everyone has an idea of what is needed and what is not. I have seen many posts where individuals does not want all of their products web enabled. Possibly this was in a response to that. There have also been requests to create a gateway for the lock itself.
With all that said, I find both the lock and lock bolt to be decent products and both have been effective in my house. I have not seen anything I could not do with either with the exception of controlling the lock bolt from the cloud, which i seldom need to.
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I absolutely agree.
I have the Wyze lock at my house, paired with the separate keypad, and a video doorbell.
A while back, my Mother fell and broke her hip.
I had very little time to secure her house, and decided to just buy the Wyze Lock Bolt, as it was just easier to replace the whole thing instead of installing a separate pad. Also, I figured the fingerprint part would be easier for her and some of her closer friends.
Bad, bad idea.
Sure, on the product page it mentions Bluetooth. What it doesn’t mention is that this device is utterly useless remotely.
Utterly.
I wish I had never purchased three of the blasted things. The Wyze lock would have been a better product.
Now, I’ve got to live with that bad decision. Sure, you can blame me for not noticing “Bluetooth” but between the hospital and trying to work remotely I didn’t peruse the thing with a fine toothed comb.
I just assumed it would work similarly to the current Wyze lock. As an engineer, it’s a lot easier to design one circuit board than two separate products. Removing WiFi and adding Bluetooth would be more work, more software, more firmware, more circuitry and a more complicated supply chain. I just don’t get why they went that way. Bluetooth only is bizarre.
By the way - I purchased from Amazon, and it only mentions bluetooth to look at history - it doesn’t say anything about having to use bluetooth to add users, change pass codes, and the like.
Nowhere on the Amazon description page says “No WiFi” so that wasn’t exactly obvious. Sure, it does say “*bluetooth connection required” but that’s easy to miss.
I’d return all 3 of them if I could.
It’s also a PITA to setup three deadbolts. I had 7 caregiver codes to put in. No, I’m not going to have them call me every time they have to get in for a one time code.
Pretty niche product, frankly. The only time it’s really functional is if you are so close to just walk over and open the door yourself.
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Sounds, like that’s your fault for not reading about what the lock actually does. It seems that you just assumed it had wifi. That’s not logical in the slightest bit. It’s pure foolishness and ignorance. You saw that it never mentioned wifi. Why would you assume it has it anyway? Help me make that make sense. Because it does not.
That’s not their fault you bought it without knowing what you were buying. They make it clear it doesn’t connect to wifi. The fact that you ignored that and assumed it had features not listed is ALL ON YOU. That’s your own fault. The only person to be mad at is yourself.
How are you gonna get upset with them because you bought something that doesn’t fit your needs? That isn’t their fault. It’s yours.
Why didn’t they offer it with a full feature set?
It was never their intention. That’s why. They already had a Wifi smart lock with a full feature set.
Why have 2 totally separate products that do the exact same thing? That’s wasting time, money, resources, etc…for no gain.