I will answer you on this because I have long appreciated many of the things you share here. In fact of the hundreds of thousands of Forum accounts, I like your stuff the 6th most frequently of anyone on here. So I feel I can back up saying that I DO appreciate and like you here, and I even find a lot of your criticism to be helpful sometimes.
I can only speak for myself (not Wyze, or other mavens/mods). While I do love to help people who are looking for help, I also know that some people use the forums to vent. Sometimes when someone is venting, they don’t really want me, or any other maven/mod/employee to say anything. In fact, it’s very common for people who are venting to suddenly attack us as if we are responsible for their frustration. Some of them may try to start throwing around legal threats. This is particularly more common the more aggressive the wording is.
For me, this kind of wording tends to make me avoid getting involved in a conversation because when I do try to help or answer or whatever, it usually blows up in my face, escalating things more than helping (as helping was my intent):
That kind of wording blinks in my head as “Danger Zone…proceed with caution, maybe just avoid it entirely…they may be wanting to vent more than anything, and you might make it worse or become the target of their wrath,” or other similar instinctual feelings/thoughts.
Sometimes I might even verify things silently or pass things on behind the scenes, but not engage in public where I might cause more harm than good in various ways, including giving the wrong impression to a brand new person. For example, I originally came to the forums because of how they felt like a better, more helpful environment than I was seeing on Reddit, and more of what I was looking for in discussing ideas and discussing ways to use devices, etc that I wasn’t seeing on Reddit. I didn’t like all the aggression and disrespect that I was seeing there back when I was first excited about Wyze. I still check out the Wyze subreddit sometimes, but I made the forums my primary Wyze platform because I enjoyed the more helpful and positive environment I found here with more other people that had a similar love for Wyze as me. I’ve loved Discord a lot for that too.
Don’t misunderstand though, I do believe strongly that criticism and sharing negative experiences are REALLY critical and important! I support and encourage people to share such things. I post criticisms and weaknesses of devices A LOT…all the time, as well as suggestions for things that need to be fixed or changed, and I try to do it in a way that is constructive.
Some users may think that showing extreme anger or threats makes something get taken more seriously, but in my experience it makes most people want to avoid the situation entirely. The whole catch more with honey than with vinegar thing. I think people start to avoid and disengage the more angry someone becomes in a thread. Other users start to unsubscribe from threads/topics, or block/mute users, and it actually gets less support and less attention that way.
That’s not to say that I only interact with people who are happy or love Wyze. That would be rather boring and pointless. On the contrary, I LOVE to interact with people who indicate they need or want help, I even enjoy conversations with people who disagree with me. Customer is one of my favorite people to have discussions with and he contradicts or disagrees with me all the time, but I have come to know that he always shows me courtesy and never directs his emotions at me, and won’t make feel like I’m trapped in an emotionally volatile situation I just want to extricate myself from. I mostly come here to enjoy myself, and I don’t necessarily ENJOY when things have high emotional levels involved. In those cases, I will usually refer them to report the issue to support.
So, it’s not that I didn’t read this, or that I just ignored it…I just didn’t want to get involved in an emotionally volatile situation. You asked why there were no replies, and like I said, I can only speak for myself…but high emotional writing is a big caution/warning flag for me. All too often people will take their anger and frustration out on me, and I don’t like to purposely put myself in the line of fire when a situation is extremely emotionally charged and volatile and may be primarily a vent post. It is sometimes hard to know, especially when the conclusion seems to be already made that even if this issue gets resolved everything still sucks no matter what and even if I got this fixed somehow, it doesn’t help in any way because there is too much bad to make any difference for the user. In those cases, I almost feel like I am doing the person a disservice by interacting and giving them hope or reassuranceor whatever. If they already decided they hate everything about the company so badly, that no solution and nothing at all will help change that, then I worry that I would just be dragging out their pain/suffering with a small bandaid by telling them I am trying to help with this one issue…like giving the wrong medical treatment for something I can’t possibly cure, especially when I am not a physician.
Don’t misunderstand bryonhu, I LOVE interacting with you in lots of posts when emotions don’t seem as highly charged, and I love your posts about the things you’ve done with your cameras, and remote setups and you have amazing advice on so many things. In fact, if you look at your profile, As I already said above, of the hundreds of thousands of users in this forum, I am listed as liking your posts the 6 most of everyone! So I really DO appreciate you and I DO enjoy interacting with you and reading a lot of your stuff. Don’t doubt that. I don’t WANT you to leave or ditch your Wyze stuff. I even have some of your posts bookmarked because I want to do some setups like you did. You bring some great value here with many things you’ve shared.
It’s nothing personal if I don’t respond to one of your posts. Sometimes I might feel I have nothing noteworthy to contribute, and sometimes I might think you are mostly venting, and sometimes I might not be in the mood for high emotion, or I might want to avoid “arguing” or exacerbating a situation, plus, I’m not actually an employee or contractor or anything…I’m just a knowledgeable user who likes to use my knowledge to help people out. Severe impact issues should mostly be directed to Support. The more people who report something will show them a pattern of important things.
Hopefully that helps explain it. Basically, Honey vs Vinegar…I purposely limit my time on Reddit, and I don’t have Facebook partially because I don’t LIKE having too much contention/conflict in my life. I don’t come here for that. Mostly I come here as a break while working, and I LOVE being able to help people who I am confident I can help and want my help and will be grateful for it. I am somewhat of an introvert by nature, so friction/conflict/emotionally-charged situations just makes a voice in my head scream at me that I should move on to something that isn’t as likely to ruin my day and make it harder to get work done after my break.
As for the original post here…I did not realize before now that the group view only loads 10 cameras. If this is being discussed in another thread somewhere, it’s usually best to continue the conversation there, rather than start a new thread, because it loses all the following clout and makes the issue look like fewer people care or noticed it.
It sounds like you are saying this started just after 184.108.40.206?
I could look it up, but is that Android or iOS? And does anyone know if it happens in the other platform too?
I didn’t notice this, or I forgot about it because I’ve never tried to put more than 10 cams in a group, so it never affected me.
I don’t read every single post in here, though I do read more than most others. For this week I’m listed as reading 6th most amount of posts. I’m only 11th on ALL-time. 1st place has read 4 times as many posts as I have. So I’m not even close to reading everything.
It sounds like you’re saying it used to be able to show 16 in a group and now it’s been reduced to 10, is that a correct summary?
It sounds like we may have a good case for calling it a bug instead of an intentional feature change. Have you submitted logs or contact support with a support ticket?
What exactly happens when you update the app while having 16 cameras in there? Does it make some of them not show up suddenly? Does it kick them out of the group? What happens when you try to add more than 10 cameras in a group in the newer app versions? Does it give an error?
Help me understand what exactly is going on.