Using the word “Constructive,” is a keyword to me. Criticism is actually a very positive and good thing that needs to be encouraged. It is really quite helpful when done right. I do plenty of criticism. Some of it publicly, lots of it behind the scenes, but I think there can be a big difference between constructive criticism and throwing an emotionally charged entitlement tantrum of aggressive attacks, belittling, exaggerations, generalizations, etc. I don’t really “vibe” with that. And I am not saying that all frustrated comments are up to that level, that is just a polarized example. I know I mostly avoid interacting with negatively charged emotional posts. I am not saying that Wyze doesn’t make efforts to listen to input like that as well (they do), but human nature is to dismiss or avoid things like that. It’s just basically psychology to avoid things that are charged with negative emotion. I kind of addressed my instinct and typical behavior on this a little bit here:
I love helping people, but I don’t want to get caught in the crossfire of someone who is currently emotionally venting, so I am careful and usually avoid getting involved. Contrastly, if someone is having a problem and sincerely seeking help or advice, I LOVE to be involved in those discussions because they feel a lot more constructive and “safe” to me. In some cases, the issue might be the exact same issue, but the way it is handled is totally different and inviting.
Issues and constructive criticism and frustration are encouraged to share, and honestly A LOT gets improved and updated and fixed from constructive criticism, so I would never say that shouldn’t be present. Just needs to be done constructively IMO.
Again, I’m not speaking for Wyze…those are just my personal preferences.