Why Can’t I switch cameras from CamPlus to CamPlus Lite?

Sorry for me delay in answering this. It does in fact seem they did design it so that if you had Cam Plus Unlimited all your cams would be moved over to that. They thought this was a helpful move. There are discussions now on changing that back as I have brought different use cases on why you would not want all your cameras on CPU.

Some of these reasons are ones I have seen here where maybe the user does not want one recording. Another reason I have run into is users who beta test would remove one to also test the experience outside of Cam Plus Unlimited and they have lost the ability to test those things.

As it currently sits if you have CPU all your cams get transferred to CPU and there is no way to switch one off, but this may change.

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This could be generalized as well; Wyze shouldn’t be unilaterally changing significant app features no matter how it “seems helpful”. There should be at the minimum, an announcement in advance. There’s an existing installed base.

My reason for wanting to choose which cameras are on Cam Plus is that when I put a camera on Cam Plus or Cam Plus Lite, it stops pushing notifications to my phone. So, there’s that.

(Please don’t ask me to create a ticket or send logs. I tried that for almost a year. Wyze closed ticket after ticket promising that it would be fixed, and it never was.)

If it is going to stay that way, I’ll probably cancel my CamPlus Unlimited. I don’t like being forced into it and I don’t really need it anyway. I can use the subscription to buy more Amcrest cameras. At least with them, I have greater control and no subscription fees.

Wyze is no longer refunding unused Cam+ months :neutral_face:

Don’t care…mine expires in September. If I cancel, it simply won’t renew. Subscription will continue to function until end date.

I vote for changing it back because it should be user controlled

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Sorry…I didn’t realize we get a vote. Thought it was all Wyze.

:face_with_symbols_over_mouth:

You have already let your opinion be known so I guess you kind of voted :smiley:

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My main reason is that I don’t want non-stop unlimited recording on all my cameras, but I still want the “rate-limited” recordings of max one event clip of 12 seconds every 6 or so minutes which the Cam Plus Lite provides as that gets most of the significant events that I am interested in. If someone is standing on my porch for half an hour, I don’t want 30 minutes of recorded events which I then have to scroll through looking for other significant events.

And it is not only because of the scrolling - it’s also because I don’t want to be wasting that much of my internet bandwidth uploading videos that I don’t care about, and I don’t want that much unnecessary video to be stored in the cloud.

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With the rollout of Cam Unlimited I still can’t assign any cameras to CamPlus Lite. Is this the way Wyze is going to kill off Lite?

No, they said they’re still going to support it (video set to the exact time where they talk about Cam Plus Lite):

So I just setup my grandmother with the V4 and I noticed that I was only able to assign cam+ to the camera on the website and not in the app since I had her buy it through the website

Probably was mentioned in this thread already but I might as well throw in my two sense.

They’ll continue to support it on the old cameras but not on new cameras, such as the Cam v4. That’s how they’ll kill off Lite.

Sure, though Cam Plus Lite will eventually get to a point where hardly anyone will use it anymore due to it not being on new hardware. They have told us for a long time it’s not going to support newer cameras. There are COUNTLESS similar examples in business and particularly the tech industry though. This is absolutely normal and common:

  • Mobile Phone Carriers Plans: A lot of Phone companies stop offering old plans on new hardware even if the new stuff can technically use the old plans or old services (older, cheaper plans, some with or without data caps or limitations including difference on hotspot usage, and 2g, vs 3g vs 4g vs 5g internet, and many other differences). This is very common/normal. Wyze does the same thing with their new cameras. Phone carriers often even take this a step further and FORCE people on old phones and grandfathered plans to switch to new plans. Wyze isn’t doing that, but it is something that is very normal/common in the tech industry.
  • Internet Service Provider “Juno” and others used to, and still do offer several hours of free internet for people on old hardware that connects you to the internet through a phone line using a modem, but they don’t continue to offer free internet when you upgrade to newer hardware using Cable, DSL, or Fiber, the old plan is only supported on the old hardware. Even today you can still get free hours of internet from Juno if you want to use that old hardware. But they won’t give it to you on any new stuff. This is similar to what Wyze is doing. They will allow you to keep having the old service on the old hardware for free, but they won’t expand it to newer stuff.
  • Software companies will commonly offer perpetual licenses for older versions of their software, but these licenses often don’t include updates,
  • Game consoles sometimes have online gaming services for older consoles that are discontinued when newer ones are released even if the older ones still function.
  • Cable providers often don’t allow people to continue to get grandfathered services with various changes such when they upgraded to hardware that supported HD channels or on demand content, some providers wouldn’t allow people get the “basic” cable packages with limited channels even though their new fancy hardware supports a basic cable package with limited channels, the company wouldn’t allow that old grandfathered plan on the new hardware. That is similar to what Wyze is doing, particularly now that they are going hard into 2K+ cameras. The new cameras COULD support doing basic 12 second even videos in 1080p resolution like all the cam plus lite cameras, but they don’t. Very similar example.
  • Security system companies might offer grandfathered monitoring plans for people who use older alarm systems, but those plans might not be allowed on newer hardware even if the newer hardware technically COULD support it. Again, same thing here.

At least Wyze isn’t taking it away from devices that have been able to use it. They are not removing something free and changing the functionality on something that used to work like some bad greedy companies do (COUGH - IFTTT - myQ - COUGH COUGH). With Wyze, everyone who has ever had CPUnlimited working free on a device, gets to continue using that device with cloud events free for the foreseeable future. No CPLite functionality is taken away from any device that has ever had that functionality.

I cannot add any of my V2, V3 or Pan V1s to CamPlus Lite. It is simply not an option.

I see the point you are making, but I see this differently because it’s a known temporary glitch/oversight that Wyze has confirmed they are working on fixing related to CPUnlimited, not an intentional termination. And from my understanding, technically you can still use CPLite if you remove Cam Plus Unlimited.

From my understanding, Wyze did not think someone with unlimited licenses to unlimited cloud and AI detections would want anything other than the best service they have unlimited of, so they didn’t consider allowing people to use their worse option until we started giving them use-case examples, and now they said they’re going to enable it.

Imagine someone who has unlimited (no monthly data cap) 1gbps fiber internet complaining to their ISP that they no longer have access to dial-up like they used to. That is an unfathomable rare desire that 99.99999 of ISPs can’t ever imaging someone wanting to use dial-up when they already get unlimited high speed for every device. It just wouldn’t make sense to consider or offer. Yet, Wyze said they’re going to go fix it so people can use still use both if they want even if they have unlimited with more options already.

Note/remember that I have been one of the biggest advocators for fixing that for you and getting it onto Fix-it-Friday :wink: So I am not disagreeing that it needs to be fixed. :slight_smile: I am totally supportive. Just pointing out how it’s not quite the same as purposely taking away functionality in the same line as the rest of my post.

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This is what I see when I go to manage services on my.wyze.com:

That looks like Wyze trying to kill LITE.

Shouldn’t be either/or…what if I have new and old cams?