When I first installed my Wyze V2 video doorbell, I loved it and it worked just fine. Added it to my CamPlus. After some time, it started going offline for a few days and then would suddenly work again. Then it started happening more often. I called Wyze and since it was past the warranty, the guy just said “Buy a new one”. Yeah, right. I began to do the total reset where you hold the reset button in for 30 seconds and start over. Cool. It worked for a couple of days and went offline again. But I can’t reconnect manually unless I totally delete the camera from my app and start over from scratch. I have to do this every 1 to 3 days and I’m getting sick of it. My router is fine, everything else is fine, I have no trouble connecting any other devices at all. I even moved the router to within 6 feet of the doorbell camera and it still does it. This has been going on for weeks and weeks and I’m just about to throw the damn thing in the trash. Buy a new one? I was thinking that if I went to a new V3, it might work just fine. But I’m seeing posts about the same thing happening to V3. I really do love my regular Wyze cameras, but the video doorbell sucks. Oh, and the software is up to date, too. Come on, Wyze, don’t just tell me to buy a new one. That’s not good business. If it’s me, tell me something that works. If it’s you, please fix it. I haven’t tossed it yet because I guess I’m having a hard time letting go of Hope. I have to go now because I need to go start over with the camera. Pain in the butt.
I am sorry this is happening, by chance can you tell me what firmware your device has on it?
Welcome to the Forum, @jlb52! 
Unfortunately, Video Doorbell v2 is known to have connectivity issues for a number of users. This was supposed to be addressed with a recent firmware update; however, some users are still reporting problems with their doorbells not reconnecting if they lose their Wi-Fi connections, and I have not yet seen firmware version 4.51.2.0578 offered to me in the Wyze app: It’s still showing me only version 4.51.2.0379, which I mentioned in the announcement topic that I linked (
). (Even if it was offered to me, though, I’m not sure if/when I’d install it, mostly because I’m uncertain whether the notification issues have been resolved, which is why I’m still using firmware version 4.51.1.8444 on my Video Doorbell v2.)
When you talked to Wyze Support, did they ask you about your transformer? I’ve read of some users having problems with their Doorbells because of inadequate power delivery, so ensuring that your transformer meets the Doorbell’s requirements is one way to eliminate a potential failure point.
I was confused about this part of your post:
Here are you talking about Cam v3 (a regular Wyze Cam and not a Video Doorbell)? I’m not aware of a new Doorbell version, so this kind of threw me. On the other hand, I’ve also read of other users supplementing their Doorbell camera’s coverage with a regular Wyze Cam, like a Cam OG. I’ve actually considered doing that on my porch because I haven’t been completely satisfied with the downward view coverage of the Video Doorbell v2 (though I’ve somewhat mitigated that with an angled mount that I built).
I can sympathize with your frustration, because there are certainly things about my experiences with some Wyze products that frustrate me. You’re not alone, and the Forum offers a lot of constructive criticism as well as good advice from people who genuinely want to be helpful. On that note, I’d make this suggestion: I was going to suggest re-tagging your post from cam-outdoor-v2 to video-doorbell-v2, but it appears that @WyzeJasonJ has already done that. 
Turns out this firmware was momentarily paused while we fix an issue on the cloud, it should be resumed soon. That is most likely why you have not seen it yet and why I asked the OP what firmware version he is using. The new one should fix the offline issues, I will do some digging on the notification issues.
I appreciate the reply! I was wondering if this was some sort of phased roll-out like with the v3.0 app (which finally became available to me in Google Play Store this morning, so I’ve installed it and am about to try it out for the first time) or if there was some other error with getting it pushed to a server for download availability. Thanks!
4.51.2.0578
MY BAD!!! There isn’t a video doorbell V3. I misread the list of devices. So sorry! And sorry for posting in the wrong place, too. I’m just so frustrated that I wanted to vent right away and didn’t pay attention. Thank you for your kindness! And thank you to @WyzeJasonJ for retagging my original post. We double-checked the transformer when we first installed the V2. It meets the requirements.
I do have a Wyze camera in the front of our house and it does include the front porch. It, however, isn’t close enough to have the close up coverage that the video doorbell can give me. Hope the update helps with your issue! 
I appreciate the sentiment, but no apology is necessary. I just wanted to make sure I was tracking with you.
You’re welcome! Like I said, I certainly understand the frustration, and I’ve expressed my own here many times.
Thank you for answering the transformer question, too. I’m glad you can check that off your list of possible problems. 
Thank you! We’ll see how it goes whenever I decide to do that. I’ve been eager to get a newer firmware version that supports Wide Dynamic Range to see if that can improve the washed-out view my Doorbell gives me on sunny days, but I haven’t wanted to risk losing notifications just to get that potential reward. Unfortunately this particular product has seemed to have a number of issues related to firmware, but I’m trying to be optimistic that they’ll eventually squash most of the bugs. 
Can you submit a log for this device and post the log number here?
Hey Jason. Any chance you can look at 1516009 and see if there’s anything in there of value? Do they get wiped every time the camera is reset? It may have been online for a half hour - hour after the reset when I sent it.
My BD2 stayed connected for about 18 hours and then dropped off. If they do get wiped upon reset, can they be pulled manually? (I’m a very seasoned support analyst during the day, so I’m willing to use my superpowers for the cause )
Sorry, Jason, I have no idea what or where a log for my Wyze video doorbell is. Give me a little time to try and find out what I need to do. I started the video doorbell over from scratch and will look for info tomorrow! Thanks so much for trying to help! I will get back to you!
You can generate it in the app:
The app will give you a Log ID (a number) at the end of the process, and Wyze’s system will also generate an e-mail message to you so you have a record of the Log ID. That’s the number Jason can use as a reference when communicating with engineers to investigate a problem.
I personally can’t make heads or tails of a log but I can get it to someone who can.
We are also asking anyone who is having this issue to help us by providing the MAC address of the device. If you could DM the device MAC address to me (@WyzeJasonJ) or @WyzeBaohua. That would be greatly apprexiated.
You can find the MAC address in the Settings for the Doorbell v2 under Device Info.
Just sent it to you. Thanks!!!
Doesn’t everyone have a screwdriver strapped to the transformer for the less that automatic reconnection process for these doorstops? By far the least reliable Wyze product I’ve owned.
I just got a replacement camera for this issue. New camera seems to be having the same issue. Mac address is 80482C32E1A9
Anyone having this issue, please read this thread started by a Wyze Employee:
I originally never had a single problem, but my last ver 2 went offline, I ordered a new one and it went offline in 18hrs. This makes three different homes that I maintain and they all now have the problem. These are seperate wifi networks across different towns so it’s not a wifi issue. I’ve tried updating them, tried not allowing them to update and same results. This is a broad problem for many users and I am surprised it’s still going on.
My WYZEDoorBell v2will not stay connected. This week ((Monday 8/12/24) we had a power outage and the camera reconnected by itself.
Here is my device info:
MAC : D03F27B71BAA
Firmware Version 4.51.2.0578
ATT internet service
Signal Strength 2 bars out of 5
Activation date 12/26/2023
Plug in Version 3.0.9
Roy Moore