The Cam Plus Update Money Grab

I have only now just been made aware of Wyze’s “update” with which they BRICK your cameras unless you pay them more in the form of a subscription. My outdoor cam has worked for years without a subscription. Now it doesn’t work, and I was told I had to pay more to make it work again.

When I purchased my cameras, when Wyze got their money for them, they didn’t tell me that, at some point, those cameras would no longer work unless I forked over more money. Had they told me that when I bought the system, I wouldn’t have bought it.

This is really something that needs to be disclosed when you buy the product, not later. Imagine you buy, say, an electric car. You drive it for two years and then the manufacturer “updates” your car so that it will no longer drive unless you send them some more money. That’s what’s happened here.

Do you own another Wyze product? Scale? Vacuum? What now prevents Wyze from “updating” your vacuum so that it no longer turns on until you send them more money? Nothing does. They did it with the cameras - there is no reason why they shouldn’t try to get more money from the vacuum, scale, or any other Wyze product, that you bought.

I don’t blame them for making money. However, what’s super wrong is taking away a product’s basic functionality, a functionality that was a selling point for the product at the time of purchase, and then charging to get it back. They should have grandfathered in everyone who owned the affected products prior to the policy change and, going forward, applied the updated policy/charges to those who purchased the products AFTER then change.

In a chat, a Wyze rep has openly admitted to me that, at some point in the future, my scale might be updated to no longer work as a scale until I pay Wyze more money. Wow.

I know that there are more important things going on in the world, and subscribing to Cam Lite Plus isn’t a lot of money. It’s not the money involved here, it’s the principle. I wouldn’t expect any company to do this, and it’s particularly shocking to see Wyze do it because of how they present themselves as a customer-friendly company.

And while I’m only one customer and my money means nothing to Wyze in the big picture, I don’t see how I can justify buying another Wyze product (I had been looking at the doorbell) because I don’t wish to expose myself to another shakedown which, let’s be honest, is what this is.

I am not sure who you were chatting with or why that would be said. I am not a Wyze Employee just a community member like you. I have most of the Wyze products and have never had an issue with the devices not working unless you pay a subscription. A subscription to Cam Plus is optional and not mandatory but it does give you additional benefits. If you don’t want to Pay for Cam Plus, you could Subscribe to Cam Plus Lite and option for $0 per month

Can you provide more information as to what you are experiencing or what issues you are having. Please include the following so it can be looked into:

  • App Version
  • Device you are experiencing issues with
  • Device Firmware version
  • Plugin Version

Thanks

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If the Cam Plus Lite subscription can be obtained for free, that would be great, but the rep didn’t tell me that was possible, and did ask the price.

The reason she told me that it’s possible that the scale could be bricked until the user pays more money was because I asked her directly.

It can. Here is a link so you can see some of the plans. Notice at the bottom of Cam Plus Lite you can Name your Price. In addition, you can see the differences between plans

Cam Plus - Get 14-day Cloud Storage & Unlimited Video Recording - Wyze.

Scroll down a bit to Key Features

Scale has nothing to do with Cam Plus, which scale do you have? I have the Original and the X, both of which continue to function. The Scale Communicates Via Blue-tooth, so not sure what they are getting at.

EDIT

Did support happen to give you a ticket number?

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Gosh, I love this forum. Seems like every few days we start all over again. No one, or a least so few bother to read the content that has already been asked and answered. Here’s another form of this question asked and answered. And the answer was well done.

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Can’t fix … :wink:

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