@mmletzko
I apologize to everyone who is still experiencing this issue. Here is the latest update on that from today.
Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream
Alright, we have a build that has gone through internal QA and we found a pretty important bug on it. We’re working on fixing that bug and will send it to beta when it’s ready. We apologize for the delay and appreciate your patience with this.
Thanks for the update WyzeJasonJ!
That is great news!
At least we know a beta is coming soon!
I am having that problem and I am using Android
As a new WYZE Doorbell, Floodlight, and V3 owner I am having the stuck at “Authenticating 3 out of 3” issue, after reviewing the forums, it looks as if WYZE has been aware of this issue since late April (over 60 days at this point) and is caused by a “bug” in the most recent firmware.
My recommendation at this point is that all recent purchasers return all of their affected WYZE products, and place an appropriate review on their retailers site linking to this thread, be sure to point out the lack of a timely fix and that as of the current state of the build, WYZE “security” products in no way lends to any form of “Security”, at home, work, or anywhere.
The recommendation of selecting “Night Vision”, power-cycling, etc are truly unacceptable. There are many other competing options available that “work”; i.e. Bing, Arlo, Nest, Ring, and Simplisafe. With the upcoming Amazon Prime Days, I’m sure I’ll find a better option.
Unfortunately this doesn’t help those of us who cannot return our cameras. I’ve had mine for over a year.
Could you please list the steps used to create this rule. I’m getting a little lost trying to do it on my own as I find some of the Rule steps unintuitive.
(Maybe until they get this freeze fixed auto-restart may help me stop having to throw out weekly frozen food deliveries that sit out in the hot sun due to no notification from my Wyze DoorBell v1.)
Even with all these added rules, 480p resolution, night vision mode ON, I still get the 3of3 often!
I only can advise on how to do it via the Android app only (not IOS).
Open the Wyze App.
Click the “+” sign in the upper left.
Click “Add Rule”.
Click the “>” next to “Schedule”.
Click the “+” sign next to “Name”, and give it a name like “Restart Doorbell at Sunrise” then click “Save”.
Click “Start Time” and select “Sunrise” or “Sunset” (may have to press “Set Location”), or whatever time you want, then click “Save”.
Leave “End Time” alone (“Not set”).
Repeats: (I let it do it every day, but you can select what day(s) you want).
Now click the “+” sign next to “Add Action” .
Press the “>” sign next to the Doorbell camera.
Tick the box next to “Restart the Camera” then click “Save”.
Now click “Save”.
To view all saved rules, just click the “Edit Rules” button at the top of the screen under the Wyze logo.
Good Luck
Though I switched to a different brand doorbell, it’s baffling to me that this has not been solved yet. They will need to offer some type of side loading method to install any new firmware since connectivity is a big problem on this doorbell.
Excellent Instructions!
Thank you very much.
Worth a try.
As a long time cheerleader and believer in Wyze, I’m hoping things get worked out soon but if not may I ask what you switched to and how it compares to the Wyze DoorBell you previously had?
I’m staring at the $85 Eufy local storage doorbell as a possible parachute if I feel I have to bail. Throwing away spoiled Hello Fresh deliveries is starting to get expensive, and at my age I don’t feel like sitting out on the porch for hours in this heat waiting for the FedEx guy who refuses to knock.
I cant say I favor whatever rules your engineering department goes by regarding releasing a bad firmware update, but when you have so many complaints about the same thing, post a firmware release, you roll it back to the firmware version prior to the incident until whatever your fix is gets thoroughly tested and launched.
When a company releases software, sure bugs usually go out and can be quickly corrected. However, with firmware, the live blood of a device, it goes out and you can brick stuff.
I work in the industry and have worked along side engineering staff. This shouldnt be amatuer hour.
Hey so I switched to Blink with the module option. Its the not the best but it works lol. Wyze overall has a great features like the night color feature and Blink does not. Blink is only battery powered which hasnt been an issue yet. They all have their pros and cons but right now Wyze is super unreliable so I’ll suck it up for now but at least I can see whats going on at the door. It just works.
Did you get that Blink with or without the $3mo. subscription? If with/without, how is that working out for you compared with your Wyze VDB?
Still on the trial but with the module you can use a thumb drive to record into it locally.
I’m having the stuck on 3 of 3 authenticating problem also…. and there appears to be hundreds of others with this same problem that have posted in the last 3 or 4 months. No help from customer service either.
Wyze must be aware of this problem but is in no hurry, or are unable to fix it. Any recommendations on other Non-Wyze video doorbells?
Wyze is aware of the situation caused by updates .042 and .060
They are currently working on an updated FW, however the last efforts at a Beta candidate failed internal testing. It is proving to be a difficult solution, probably because the doorbell is quite different than all other Wyze cams and integration into other areas of the app and cloud platforms takes special coding.
I placed a V3 to coincide with the doorbell until they get it fixed, then I can move the V3 elsewhere when it is.
Thanks again. I followed your excellent instructions and set up my Wyze DoorBell v1 to restart daily at sunrise. The good news is that Restart does overcome the “Stuck at 3 of 3” curse and restores the Live View and gets the DB working again but, as you warned it becomes stuck again a few hours later and I have to manually use Restart again, no predicting how many times and the odds of it being offline when someone comes to the door with a delivery or whatever is still significant. Restart certainly is more convenient than needing to continually pull it off the wall etc. but I am getting discouraged and wary about whether replacing it with the Wyze DB Pro will be any different or better, aside from giving me back Echo Show display.
Debating whether I should back it up with putting a Wyze v3 out on the porch too, I instead just hit the Amazon button for that $50 Blink DB package with the local module as insurance against this “3 of 3” curse dragging on, as for all practical purposes it causes my present Wyze DB to be totally unreliable to function when and as needed.
I am sad about this.
I don’t blame you for trying another solution. If they ever get the Wyze original DB working, I will probably unplug my Yeoman one. I hate having multiple apps on my phone to do basically the same thing.
Anyone else find it funny that Wyze is now having a flash sale on their doorbells? They can’t get it to work right so mark them on sale and get rid of them!
Just came on here to comment, I saw the same exact thing, Been dealing with a doorbell that is virtually useless since day 1, constant freezes, stuck on step 3 of 3, all the stuff in this thread. I’ve been on 3 different routers, apple extreme, eero pro and now linksys velop. All the same, results with 12’ feet of space between router and device. Many other devices farther away (also wyze) that work fine.
I hope they fix the issue as it sure seems like it’s firmware on their end and it’d be nice if if worked the way it is supposed to. I’d buy another if it worked, but no more of my money if they don’t end up coming through.