There are many, many people on these forums expressing frustration that their video doorbells (hardwired) are not “connecting” to their Wyze app, rendering them useless. I am creating this separate thread to specifically implore Wyze to please fix this issue; from the perspective of a top 1% of Wyze user.
I have purchased more than 50 wyze items. This includes two headphones, a scale, three outdoor cams, three solar panels, 5 panning cameras, 4 original wyze cameras, 12 V3 cameras, 3 sets of door sensors, three lamp socket adapters, and a bunch of other stuff I’ve forgotten (I operate a dog kennel on my property so a bunch of the cameras are for that). I cleary am invested in Wyze being a successful company and have evangelized their products to my friends and family.
But like many others, My video doorbells simply are not working. Because of my unique situation (I have TWO video doorbells operating on different doors) I can say that it is almost certainly a software issue.
Of all my wyze products, the video doorbell on the front of my kennel is definitely my most important. But it simply will not connect. Here’s the brief rundown of what is happening with it and my other doorbell.
When opening the app and clicking on the doorbell, it gets stuck on authenticating. Sometimes it’s “step 1 of 3” but more often its at “step 3 of 3.” I have called Wyze support and they stepped me through all of the things I have tried multiple times. I have reset the doorbells mulitple times; which works for a few minutes. Just this morning I reset my front doorbell; worked great for 10 minutes. Now stuck at “step 1 of 3”.
I actually bought a THIRD doorbell a few weeks ago and decided to replace the wzye doorbell at my kennel yesterday. Worked great! for 15 minutes. Then nothing; stopped working for the rest of the day. Sometime in the middle of the night it started working again; and right now it’s still working. EDIT: spoke too soon. Just checked and it’s showing “Step 3 of 3: authenticating” again.
Yesterday when I talked with wyze support, they clearly were unaware that multiple people were having this same issue. Ultimately they decided to send me out two new doorbells.
This, of course. will likely solve nothing consider I just went ahead and replaced one of them yesterday with a brand new doorbell and it still had identical issues.
So I have a request of wzye: PLEASE MAKE FIXING THIS A PRIORTY. PLEASE!!!
And instead of sending me two brand new hard wired doorbells, maybe allow me and others to simply get the doorbell pro (happy to pay the difference in price). I’ve already paid 150 bucks or so for three non-functioning doorbells. Doesn’t seem right I should have to pay another 200 dollars for two more that likely will work.
If others would like to encourage Wyze to focus on this issue immediately, give me a hell yeah in the comments.