Fix-It Friday 9/2/22

Hi, everyone! :grinning:

It’s time for our next Fix-It Friday follow-up! Here’s what we’ve got for you:

Forum - Wyze Lock Bolt doesn’t auto-lock after a schedule ends until someone manually locks it again :lock: :nut_and_bolt:

We’ll probably take this one off of our update list unless we have another bit of information to share. So far, we’re still in the firmware building phase and still expecting this to release near the end of the year.

Discord - Wyze Video Doorbell Pro is ignoring set detection zones and reverting sensitivity settings

We have a new log and are looking for more! If you’re experiencing this, could you please submit a log if this happens again to you and post the log number here? Here are the log instructions:

Recreate the issue then open up Account > Wyze Support > Submit a Log. Select your device from the dropdown menu, write a description of the problem with the date, time, and time zone that it occurred, and then make sure that the Send Log option is selected. Send that log to us and post the log number here as a reply, please!

Let’s Take a Look at Some Previous Submissions

Forum - Wyze Plugs have disappeared as trigger and action options in Alexa Routines :electric_plug:

We’re still waiting for a response from the Alexa team.

Core - Lamp socket is set to only come on with motion at night but also turns on during the day :bulb:

This is still the most recent update: We partially fixed this with an update a few weeks ago. But we have another component of the fix in the works that will go out with a future Wyze Cam v3 firmware update. We’ll keep you informed about progress!

Reddit - Some notifications are getting pinned and highlighted with a green color and do not clear by swiping :green_square:

No further update for this one. We’re waiting for dev resources for this one but we’ll keep you posted!

Discord - Wyze Home Monitoring keypad shows low battery even after the batteries have been replaced :low_battery:

We haven’t been hearing much from beta testers about this one. Is the 2.35 update behaving better with the keypad battery level?

Forum - Wyze Air Purifier Insights graph is not updating when expected :chart_with_upwards_trend:

The 2.35 app release is coming out in the next couple of weeks. This change will be in the 2.36 app release that will come after it! We’re still on track.

Reddit - Wyze Video Doorbell is getting stuck on 3/3 instead of displaying the live stream :three:

We don’t have an update for this one because the code merge is still needing to happen later this year.

Reddit - Audio out of sync on saved videos

We’re starting the release of firmware that addresses this bug! We’ll be releasing it gradually over the next several weeks so we’ll keep this entry updating until we have sent update access to all of our customers.

Core - Cameras appear offline in the app, though they are online and viewable

This issue also is improved in the firmware we’re gradually releasing! We’ll continue to keep you posted about the update progress.

Thanks for your attention! Have an awesome rest of your week and we’ll be back next week with more updates.

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