There are many, many people on these forums expressing frustration that their video doorbells (hardwired) are not “connecting” to their Wyze app, rendering them useless. I am creating this separate thread to specifically implore Wyze to please fix this issue; from the perspective of a top 1% of Wyze…

In the meantime while we wait for a fix, here is the workaround that I found and let Wyze know about: When your LIVE feed gets to “Step3: Getting video data” and gets stuck, press the gear to go to ‘settings’, select ‘Advanced Settings’, select Night Vision ‘On’ and then ‘Off’, then press the ‘<’ k…

Same here. I’ve been a loyal Wyze customer for many years so am extremely unhappy with the lack of response on the VD issues. I have 2 of them installed for almost 6 months now and they are totally useless to me. If I have notifications turned on I get a rash of alerts every time a branch moves bu…

I’m personally not sure it’s software. I’ve had THREE Wyze Video Doorbells. The first bought in early 2021, right on the release… It lasted three weeks. The replacement Wyze sent worked for about a year, then stopped connecting to WiFi. It would still power on, still connect to the chime, but n…

We got back from doing groceries today and both of our doorbells are offline and will not reconnect.

I echo the frustration that everyone has with the video doorbell. I have intermittent connection problems where it retries the connection multiple times and then fails. This has been going on since I installed it. Some days it works fine and other days it won’t connect at all. My latest problem …

The detection issue seems to have resolved itself. No more false alerts for vehicles. The detection zone seems to be functioning correctly. If you did something to correct it, thanks.

I’ve encountered same connection issues and the only way to configure the router and set up the firewall correctly would be to obtain and set port forwarding on router. What are the ports used by the door bell cam?

I’ve sent the logs but doubt that anyone analysed the logs without me having to call in and tell a person what the logs are for and that takes 1.5 hours based on my previous and only time I’ve contacted support.

With all the issues listed here being true, in comparison to my previous vivint cam experience, I absolutely appreciate the wyze cam trying it’s best and sufficiently alerting me of activities.

Hello Wyze; please fix connection problems with hard-wired video doorbell

Cameras

IEatBeans September 30, 2022, 5:43pm 10

Hey, Wyze is currently trying to fix the detection zone issue. Can you elaborate a bit more and submit a log for the doorbell in the devices settings > Wyze support > submit a log. Please post the log number in this linked thread:

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Hello Wyze; please fix connection problems with hard-wired video doorbell

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