Mine only work sporadically this past week. Sometimes they show livestream, and sometimes they don’t. They must be working on something in the background. I don’t have any issues with Internet service or VPN but still having the same issues as others.
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I had issues with a couple of my cams after installing the XB8, 1 of which being a V3 P/T.
Delete both cams from the App, then close the App.
Unplug the cam, wait 1min, restore power and let it restart.
Open the App, select add a Camera and reinstall it While On Cellular Only.
Turn WiFi off in your Settings prior to adding the cam.
That process worked for me.
It’s worth trying.
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@IMRIPNITUP - Isn’t this contrary to standard procedure in which you have to assign an app detected 2.4ghz network? When you got to that screen in the setup, what did you assign as the wifi network? Why hasn’t Wyze put this out as an alternative nerwork option?
I’ve got a feeling you are going to experience issues in the future. I could be wrong.
Yea same here.
After the first day when everything worked as intended, the performance became inconsistent from the second day onwards. It’s now hit and miss with all the cameras—you never know which one will not work when you open the app. Sometimes refreshing the camera group helps, but other times it requires a reboot for individual camera. Despite this, it’s still a significant improvement compared to before, when there was a 99.9% failure rate in connections.
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Same as with me. I have totally given up on the dependability of Wyze and this forum. I have friends that have Blink and Nest cameras. Never a problem.
Sorry to hear that you’re still having problems.
I had my wife add 2 more cameras on Friday, another V3P/T as well as a V4.
Both, as well as the other 5 are still working great on Data from here in LA.
Quick comment on the V4.
2K on both daylight and night vision is a significant and welcome upgrade.
To anyone who has endured WYZE’s handling (or lack of) of this issue up until now and is thinking of abandoning their WYZE equipment:
I was ready to throw in the towel and go to another Mfgr’s gear.
SOOO Glad I didn’t.
After seeing the improvements brought to market by the V3P/T & the V4, WYZE is still far and away the best bang for your buck.
Up until this issue began to plague them, never a bad word or any competition offering the same features at that price point
Knowing how Long it takes for a product development from early design to market, I’m quite interested to see what their next gen line looks like as they’ve used this one to rollout and Beta some new features.
If you’re in a position to give them a bit more time to resolve this issue and possibly make some improvements to their App(Hint Hint WYZE!!!) I believe you’ll be happy you stuck with your original investment and finding yourself adding new products as they become available.
A month ago I would have bet the farm that those words would never been spoken by me….
Best of Luck to all.
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All posts from the 1st post yesterday forward have been removed as off-topic. Please do not divert a topic by changing it midstream.
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@carverofchoice I have a Wyze Battery Cam Pro and it is the only one that still works with the Live Stream. I have issues with the live stream with all the other camera versions I have: Cam v3 Pro, Cam Pan v3 and Cam Outdoor.
@IMRIPNITUP I just called Comcast trying to get the FREE upgrade from XB7 to XB8 and it didn’t worked 
They said the system doesnt allow them to send out the XB8 if I do not upgrade to 1GB. I have 500 Mbps and the operator said the only gateway they can send is XB7. She offered to send me another XB7, but she said the system doesn’t allow her to send the XB8. When I said that I would like to talk to the retention team, she said “This is the retention team”. When I said that I would like to cancel the Xfinity account since this setup is not working for me, she said “Sure. What date would you like to disconnect?” … I had to back up and say that I need to think about this…
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Compare the cost of upgrading to XB8 vs the cost of getting your own WiFi6 router. You might find extra monthly rate increase is enough to pay off the new router in a few months.
If you’re reasonably tech-savvy, you can do a lot more with your own router.
You should purchase your own modem/router and save yourself some money and your brain.
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Is buying your own router out of the question? Cable Company routers are terrible (as this whole thread is showing). Buy this:
or get the Wyze Mesh Pro WiFI or EERO or NEST.
STOP! I am not buying anything else, not upgrading nor troubleshooting. Wyze is clearly aware of this problem and just refuses to fix it. You can do their job for them if you like as long as it ends with them fixing their problem.
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Are you mike.smith?
I will clarify…
@mike.smith - Is buying your own router out of the question? Cable Company routers are terrible (as this whole thread is showing). Buy this:
or get the Wyze Mesh Pro WiFI or EERO or NEST.
And, I will say that besides the “Wyze” issue of the XB7… the cable company routers are terrible for a lot of other reasons. Your whole house would receive the benefit (TV’s, Xbox’s, phones, computers, iPads) from getting a quality Wi-Fi setup.
It’s an all-around win IMO.
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Spectrum tried this on me. I said give me a month. I switched to cheaper and faster area ISP.
Now they’re sending snail/junk/promotion cards daily to have me come back. My plan is to ping-pong between the two of them so I always have the into rates. Having my own router makes this possible; my network situation is the same (downstream of the modem) no matter the ISP.
@Earl.Automation buying my own router is not out of the question. I was trying to get the XB8 gateway so I can fix my live stream issue without spending any more money.
But since that plan didnt work out, I will have to buy my own router. I am not waiting on Wyze to figure out and fix this issue. They should have done this by now. Obviously, this is over their heads, which is a shame.
I appreciate the advise with the TP-Link router.
@mike.smith - The thing with routers is that Wyze can’t circumvent security rules within a network device. The router is the firewall. If it is set to stop some form of traffic, there is nothing they can do about it because that’s how network security works. No device should be able to go around your firewall/router rules, otherwise; what’s the point of the firewall?
Admittedly; I don’t know what the real issue is with the XB7. I just assume it’s got a network rule that is stopping traffic that is necessary for Wyze camera’s to operate. Or maybe it has a unique network rule that if Wyze did something else in their network code, it could compensate for it. I don’t know.
My guess is that the router is just configured poorly because this whole thread is talking about 1 single router type out of 100’s in the wild. It would seem that if Wyze’s network code was so terrible, there would be other instances of folks identifying other router models that have the same issue. If that was happening, then it would be easy to point at Wyze and say their network code was bad.
But since it’s a single router model that Wyze camera’s have an issue with, I’m pointing my finger at xFininity for this.
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We are aware of the issue and we have found multiple issues contributing to the problem. The app fix is coming, currently being internally tested. I am not sure of the exact issue around the XB7 router but I do know we are talking to Xfinity/Comcast to see if they will work with us on a resolution.
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That’s awesome. I hope everyone that is on this thread sees this and gives credit where credit is due. Network issues are notoriously hard to fix sometimes. Especially if you have to rely on another group to work with you and give a good faith effort in troubleshooting.
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