Also, keep in mind there is a difference between EOL and out-of-warranty due to using a device beyond it’s rated time. Electronics do wear out over time. I have had phones get corrupted or stop working, even from things as simple as a security update/patch but the phone manufacturer and phone company won’t replace it if I had it beyond the warranty timeframe (which can vary from 90 days to 2 years depending on the company), even if the phone is not EOL. Same with computers. I have had Windows updates brick my computers and require me to reinstall Windows from scratch. This is the case with almost any electronic, particularly those that have firmware/software associated with them. Not being EOL does not mean they haven’t worn out past their warranty guarantee.
But for what it’s worth, I have a Cam Pan V1 that updated fine, so I know this model device is capable of working with this firmware.
If all the other standard troubleshooting with support has not worked, then I think you will need to get a 32GB SD card like I mentioned to you earlier and was moved to this thread:
Here are the instructions again so you can attempt the fix:
If resetting to factory settings and then subsequently going through setup again isn’t working for you, then it probably means you have a corrupted firmware installation and need to flash the firmware to correct it. This is similar to when a computer gets an OS or BIOS Firmware update and gets seemingly “bricked” from the firmware/software update. It sometimes happens with electronics, especially well-used ones. In those cases a person needs to do the same thing…flash the firmware or reinstall the software, often by booting to a flash drive. Flashing the firmware with an SD card is the same thing. It is usually a last resort, but since you’ve gone through everything else with support, it sounds like it is likely the only thing that will work for recovering your device at this point. I don’t think it can be fixed Over the air or with the server. If your firmware didn’t install properly on yours like it did on mine, it means it’s probably corrupted and needs to be flashed. If that is the case, then nobody can do that remotely. If you don’t have an SD card, maybe you know someone who will temporarily lend one to you? If not, you can get them pretty cheap.
However, if your warranty is long expired due to long use of the device, I am guessing those are the only options left at this point:
- Flash the firmware back to functionality.
- Leave it non-functional.
I don’t think there is anything anyone can do remotely now if you’ve otherwise done everything support would walk through.