I have what I think is a Wyze Cam Pan v2 that I’ve been using for a couple of years. I have to repeat the set up process occasionally, but otherwise it’s been working fine. A couple of months ago I got the “off line” message but I haven’t been able to get it to connect. I’ve rebooted the router, closed and reopened the app, unplugged and replugged the camera, and double checked my wifi password. No luck.
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Can you look at DHCP listing in your DHCP server (usually your router) to determine if the camera is getting an IP address? That will at least confirm that the camera is or is not connecting to your WiFi.
I have a similar situation right after updating to the January firmware update. It’s only affecting some cameras that I updated. Even power cycling didn’t get them back. Just sits there with a red and blue blinking light
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Same here. All three v3 cameras were working yesterday. This morning I cannot live-stream. New events are showing up in the app and I’m able to view. Cameras are showing offline.
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All my wyzecam v3’s are now long longer streaming, have restet and re-added, no joy.
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After the update I have seven cameras not working all V3 some Pan some not, We need a fix asap.
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I just noticed that if I go to the Wyze Web Live site that my cameras that are showing offline in the App are showing online and streaming. The site has always had issues with streaming, sometimes the camera’s will randomly “Web Connection Failed” but then a few moments later the camera will be online. So I take the status with a grain of salt.
There is mention that the update will only work with a app version of 2.48 so I checked and I do have that version installed. Just to make sure I uninstalled and re-installed but no change.
I did try deleting and adding the camera back but it still just sits there and blinks blue.
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Yea, verified and reverified everything. This is not on my network end or the devices, please fix asap.
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After deleting the camera and “Successfully connecting” but still has a blinking blue light. after a few minutes said “Connection timed out, please re-scan”
I’m leaning to a problem with the app
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I can confirm that my camera is online and streaming as well on the Wyse Web Portal but not streaming within the app.
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I downloaded the update and now most of my cameras are offline. Rebooting does nothing. Please fis this asap or tell me how I can download and replace the updqate.
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Apologies @chrisgates99 for hijacking your post. I created a different one.
As for your condition, have you tried using the SD Card to flash a newer version of firmware on your Pan V2? https://support.wyze.com/hc/en-us/articles/360041605111-Webcam-Firmware-Instructions
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Cameras can’t connect after 4.36.11.8391 (January 16, 2024) update
I think that Wyze is intentionally bricking older versions of the Pan Cam. I have had this happen to all 4 I have. But no problems with the WyzeCPan 3 !
As I said in another thread on the same topic, I am tired of a technology company that knows so little about it’s own tech. I am moving away from Wyze, enough is enough
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Please just fix the update!!!
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my v2 cams no longer connect “your device has lost its connection”. Both were fine yesterday before update.
and yes I turned off/on, plugged/unplugged…
UPDATE * both cameras just came back on. (I have different cams and doorbell, all were working cept the v2)
I’m having the same issue after upgrading to the latest Pan Cam V2 firmware 4.49.11.8391. I also verified I have the latest android wyze app 2.48 installed. I also tried a manual firmware upgrade via sd card and factory reset and re-add to the app. In all cases the camera results in a flashing blue led light. I also confirmed the camera is connected to my wifi network and does respond to a restart via the wyze app. I just do not receive a video stream via the wyze app. At this point I’m am confident it’s an issue with the latest firmware 4.49.11.8391 and wyze app. Hopefully they will fix this issue soon!
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I gave a real problem with this company. I use to advocate gor tgem and praise their products and hiw dmary tgey were ti just find the best tech and sell it. Obviously, this approach doesnt work and the cracks start dhowing when you cant support the products because YOU DONT KNOW ANYTHING ABOUT THEM. Reading thru these forums only convinces me. The wyze community forum exists ti address Wyze’s tech support problem. Its “fingers crossed somebody out there will be able to answer that”. So wyze community, take care cause youre on your own
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The exact things happen with me on the last beta update I had to install the previous version of firmware using an SD card. Took 3 minutes maybe