I have one V3 camera that is not working and 4 others that have been fine since they came back yesterday. I have unplugged and plugged the non-working camera back in multiple times.
It will not connect to the app at all and says the firmware version on that specific is 1.0.0.5. That is definitely NOT the firmware that was on it before it went down bc I keep my cameras updated.
You may wish to read this topic: V3 remains offline after 2024/02/16 outage - Device Info reports Wyze Cam Floodlight firmware
I am seeing a few reports of cams that have not come online yet and have been sending them over to the team. I will send your report over also. I wish I had some better answer to offer but you have tried the things I would try. The only thing you have not tried that I could recommend is manually flashing the firmware but that depends on how easy the camera is to access.
Thanks for this - hard reboot (holding setup for 20 seconds plus) got my camera up and running again after being down all morning and several attempts to get help from wyze directly.
Thank you for the update, I will also let the team know this worked for you.
@WyzeJasonJ
The only way we have found to get the V3 camera back online is to perform a factory reset. One must press and hold the setup button for a good 20 seconds or so. The camera will restart itself, keep holding the button, and then prompts âready to connectâ. At that point let go of the button and proceed with setup. This is mentioned in the other thread I started as well.
Thanks and have a great day.
Known1
I have passed this info to the team. Thank you for this, and I do apologize again for all the frustration caused by this outage.
I wish this was told me yesterday when I was chatting with three different reps one of which told me itâs the camera and I should get a replacement so I deleted the camera and tried to reconnect was not working so I ordered a brand new camera came here this morning and saw this and it worked. Ughh why doesnât Wyze have this on trouble shooting. This is so annoying and I have return the new camera and wait for my refund from Amazon thanks Wyze ughh
it has now been 24 hours that my wzye hub says its offline. Iâve tried everything they told me to do and nothing has worked. The hub shows a solid blue light but everything is off-line on the app and none of the sensor are working. Any suggestions?
I apologize for this experience,
I have passed this troubleshooting info over to the support team so it is being recommended by them now. I do know that does not help you since you had already contacted them and purchased a replacement.
Have you tried a reset on the hub? What I mean by a reset is pressing the button on the back for approximately 10 seconds, you will notice the lights change, at that point let go of the button as doing it longer will perform an entire Factory Reset requiring you to set up the sensors again. If you stop around 10 seconds when the lights change hopefully it will reconnect and the sensors will stay in tact.
Just wanted to give you an update. I can access both my battery cam pros in live stream. Event recordings are very very rare. Its more miss than hit. Even showing the motion tracking it still doesnât record. I can update later tonight if it even records anything at night. Im right at the top of a T with a street lamp. So plenty of lighting.
So whatâs the latest consensus now on recovering devices that have not come back? Should we be calling support now?
At home, Iâve got a a few v3/v3pro, a wyze bulb, and a couple of indoor wyze plugs that refuse to come back despite power cycling, rebooting router and restarting app and phone (and of course most of them are in places not easily reachable in the snow/cold). And at a remote location iâve got one v2 camera that is still offline even though another v2 at that same location did come back (and of course i wonât be able to get out to that location until next week some time).
I saw the reference to the other thread on v3s reporting incorrect firmware not coming back. Mine seem to still be showing what looks like a valid firmware so not sure if the holding the setup button would work for those (I canât get the ladder out to try one until maybe tomorrow).
Iâve always been a Wyze fan, but having to get on a ladder in ice and snow to do a ton of resets when the supposed problem was an AWS outage is beyond frustrating.
Thanks for any suggestions folks!
My hub and sensors was shown as offline, I was still getting alerts about open/close etc⌠once I got home to bring out my hammerâŚ
I pulled the plug on it, mine is POE powered, I pulled the power, but the battery kicks in, and then replugged the ethernet, no change⌠I hit the button, as in pushed it and realased it, I did NOT HOLD IT, on the back, it said âready to connectâ so I just drug out the tablet, and hit add device, I DID NOT DELETE IT OR THE SENSORS BEFORE THIS! and readded the hub⌠Everything came back on line after that. Good thing, as my hammer is still on standby.
If these were suggested, and tried, I am afraid I donât have much more to offer on it⌠Like I said, luckily I got it to come back with only readding. The hub needs a way to disable the battery, as I think a FULL POWER CYCLE would have likely brought back on line. The reset cycle goes further in this thank I think is necessary to reboot it.
That and pulling the one plug that was âofflineâ and replugging brought it backâŚ
Hopefully this will assist you.
What is going wrong with wyze. I havenât been able to check my event for 2 days now. When is this going to be fixed. Very lame.
I am a Forum Volunteer and donât work for Wyze.
I am sure Wyze is working to make sure everything is available and secure after the AWS outage.
@WyzeJasonJ may be able to provide additional information.
Service is still down, regardless of what Wyze
says
This started way before Feb 16th. My wyze battery cam pro has not been connecting last weekend. Tell me why I have to log in to wyze website to find out thereâs an outage?
No one in the whole wyze organization thought it was a good idea to alert the affected users in the app! I created a return ticket, not knowing I wasnât the only one. I bought a wifi extender thinking my signal was poor!
Iâm disappointed, this is not the first time wyze had problems with AWS! My camera is only about 3 months old.
Their customer service bots are useless!
Well something magically happened in the last 6hrs or so. I didnât do anything but I just checked and now all my cameras at my primarily location appear online and are reachable (earlier today some were up, but most were offline and not reachable). That just leaves my v2 at a remote location that Iâm hoping will come back on a power cycle.