5/3/22 9:19 PM PT - We’ll be keeping an eye on things tonight but our services are restored to normal levels. Thank you and have a good night.
5/3/22 8:47 PM PT - We are seeing recovery from the AWS side and are continuing to watch our metrics. Reports of full recovery for customers are coming in. We’ll keep you posted about changes.
5/3/22 8:25 PM PT - We are seeing improvement in our metrics and some people are reporting that they can log back into the app, view live streams, and use Cam Plus. Changing settings such as turning on or off devices is still not expected to work correctly. We are continuing to work on our systems and appreciate your patience.
8:18 PM PT - We are experiencing a cloud outage that is impacting parts of our service such as logging in, using cloud-stored settings such as turning on or off devices, refreshing the device list, or using integrated services such as Alexa, Google Assistant, or IFTTT. We are working to stabilize our systems while AWS works to resolve the issue from their end. Please do not reset your devices or do other troubleshooting that would be frustrating to undo. We apologize for the trouble.
You can watch for updates in our Service Advisory page here: