Sensor hub volume has decreased considerably after latest update

Yeah I can sleep through mine as well. With the fan on I can’t hear it in the next room, if it’s in the same room with me not a problem. So if they can send the alarm to satellite speakers, it would solve it.

If I trigger the alarm in the garage and don’t go inside and don’t have my phone on me I am greeted by police (potentially)

My hub has another issue too. It keeps defaulting back to medium volume. I figured it had done it after the latest firmware update and now the high was back and I had to change it to high and we would be back i business with high volume, However today it shows as medium again. It’s not holding the settings for high

I had noticed that, I had to set to high from the monitoring tab and also from the home tab. Mine seem to be staying on high for now. Originally medium was loud enough. (From my memory)

I am guessing that the folks at Wyze have written us(and this issue) off. They just keep ignoring the issue.

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I am just astonished that this issue is still going on. We must be in the super minority of people who have been affected by this bug, because I can’t see any company leaving things the way they have for us… which is broken.

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I have reported this issue as ongoing in today’s “Fix-it Friday”…if anyone is still experiencing concerns with this volume change, you may like the post I linked to below so that Wyze knows if it is still something you’d like addressed.

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The siren volume can only be heard if you are in the same room. They replaced my hub. ZERO difference. Trouble shooting for hours with customer service. I gave up months ago… without a fix, there is no way i will renew in April.

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Go vote on the issue in that link then. You are also welcome to comment your support so they are aware others still care about this.

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How do we exactly vote on your feedback in that thread ?

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Oh I read the OPs post, by hearting the post is essentially the vote.

Everyone who has contributed in this discussion should please go and vote for Carver’s post. If you read what the OP said, she said the top issues (like count) will supposedly get to the team for the next sit down.

Ironically, the OP has posted here once before. She said the Wyze team was aware of our issue. Unfortunately the issue has still not been resolved.

Replacement hub has made ZERO difference. Is ANYONE at Wyze listening? I was originally told that this issue would be resolved within 3 weeks…That was almost 1 YEAR AGO! I would be ecstatic if there was a way to trigger an external alarm siren (perhaps using a Wyze plug?)! I have almost given up on ever getting this resolved. Noonlight is the ONLY GOOD part of this system. ‘Cmon Wyze please resolve this!

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Just to follow up for those following this thread, this is the latest Wyze response on this issue:

You can read the full original response to the Fix-it-Friday issues here:

So we have an official answer that the hub volume is staying where it is currently set with as a maximum, but that there will be other options made available to help with this (such as allowing it to link to the chimes), and more info will be forthcoming in the future. I was also thinking/hoping that Wyze should allow it to work with the cameras’ siren function too (my suggestion/opinion). I would like if they also allowed the HMS to link Google or Alexa speakers, or if they came out with a separate smart siren that can be really loud. Wyze did mention looking into a siren during one of the AMA’s they did last year on Reddit:

I would totally get that if it is still something they plan to do.

I was just posting a link to the latest update for those who are interested. I promised to bring it up for you when I could, and when I saw this chance I followed through, and here is the official answer for you.

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Put me down for buying three. Maybe while they are working on this the could give us some rules for the hub too.

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Yes! I would love rules for the hub. I tried to find what has been said about this in past AMA’s, and found this related comment from Wyze:

I would recommend people vote for the following related wishlist items too:

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GOOD NEWS UPDATE:

Thought some of you would appreciate the heads up in here.

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Hopefully they will also address the connectivity issues created by the firmware update from 4/8 so those of us whose hubs were “Killed” by that update can get back on network…All 3 of my hubs will not longer connect after installing that update. (and you thought the update from March was bad…)

What’s the good news update ?

Firmware releasing today to Boost the Hub Volume:

4.32.9.249 (April 25, 2022)

  • Enhanced Wyze Sense Hub audio volume
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Thank you very much for the information.

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Preliminary findings of the 4/25 update ? I no longer own the unit but am still following along.