I have outlet 1 for some lights and outlet 2 for fish filter. I put schedule on outlet one to turn on at 7PM off at 10PM every day, and schedule on outlet 2 to turn on at 5AM and off at 12AM every day (I want always on except from 12 to 5AM). But then next day I go out and light is on and fish is off. It seems like it swaps schedules for outlet 1 and 2! If I turn off outlet 2 schedule it seems to work properly. But then I set it again and everything messed up!
Also your new app update has WHITE TEXT ON WHITE BACKGROUND so I can’t see the times in the schedule. Pls test [Mod Edit]!
You may wish to consult this topic, which seems relevant to your issue:
In your situation, I’d also consider doing the following:
Submit a log from the Wyze app the next time you see the issue recur and then follow that with a ticket submission (to link the issue to the log you submitted).
Create the schedule you want as an Automations (formerly Rules) Schedule instead of the Local Schedule feature on the Plug Outdoor, if possible.
Note that Automations require an Internet connection to run (unlike Local Schedules, which I understand are stored on the Plug and run from that even if the Internet connection is interrupted), so this may or may not be a workable alternative in your situation, but it appears to be what others are doing according to the post I linked above, at least until Wyze offers a remediation.
You’re welcome. I’m not aware of an alternative at this time. I know this issue was raised in a previous fix-it-friday topic…
…but it seems like those have been somewhat neglected recently while focus has been on launching the new app version and releasing firmware updates for other products to squash existing bugs. I don’t see it on the July Update:
If they open a fix-it-friday topic for August, then perhaps someone could post it again and see if it’ll get some votes, though I imagine any new such topic is likely to be full of app v3.0 issues.
I am having this problem too. It is really sad to have to go through the hassle. Wyze needs to figure out why the schedules are not saving or executing properly on their Wifi Switches. I have several different brands of Wi-Fi switches, most I bought before getting any of the Wyze ones and the Kasa ones always work as expected. Wyze really needs to improve the QA processes
I have 6 outdoor plugs that have the same problem as the member above. When I first installed the plugs on the old app they worked fine, but the last couple of months plug #1 worked on the schedule I set up but plug #2 either did not turn on or shut off according to the schedule. I have tried everything but nothing works. This problem affects all of my outdoor plugs. I have 3 single indoor plugs that work just fine. Apparently the problem is with the app and not the plugs. Please fix!!! Very frustrating!!! Thanks
That’s frustrating that you’re experiencing this problem. Have you submitted a log to Wyze and then followed up with a Support ticket that includes the Log ID so that Wyze can track the issue and get a better idea of its extent?
Does that include creating a Schedule type Automation to control your Plug Outdoor outlets? That’s one work-around that some users are employing until Wyze directly addresses this specific issue.
What leads you to this conclusion? I understand that you wrote that you were having success with the Plug Outdoor using an earlier version of the app, but if you scroll to the second post in this topic and click or tap the other topic that’s linked there, you’ll see that other community members have been reporting problems with this since February if not sooner, and several app updates have been released since that time, so I’m more inclined to think it might be a Plug Outdoor firmware issue, but I’ve seen no official word from Wyze about it.
So mine was working fine also until it updated this Nov 24 when I put up holiday lights. I tried everything as mentioned in the previous posts. To no avail.
I just purchased another brand and schedule works as designed. Very disappointed that a function wasn’t tested by your developers before release.
Same problem here too. Socket 1 works fine on the schedule and socket 2 doesn’t. I only use socket 2 for holiday lights so this was just discovered. At first I thought it was just my plug. I’ve tried unplugging it, deleting the schedule and adding it back. Just got on the forum today to see if anyone else was having issues. Why hasn’t this been fixed? @carverofchoice@spamoni do either of you know anything about this?
Has there been any interest by Wyze to check into this?
I just discovered this on my iOS device on outdoor plug socket 2 not responding to schedules.
I’m trying the automation’s
I also just noticed that in app under devices it shows plug 1 is off in list, open plug 1 and it’s shows on, had to force close app to get list to update to plug 1 on, so something is wrong in app not updating
I would only be making educated guesses (so don’t shoot the messenger), but I do have a workaround for you at the end. As for Why, I believe it is because they’ve been desperately devoting their related resources to certain critical priorities that are way behind schedule, and this issue at least has a functional workaround in the meantime. So while I think everyone agrees it needs to be fixed, I’m guessing they categorize this as a lower priority since the same schedule utility can be achieved through using their Automation rules instead of the Plug’s internal scheduling feature.
Now, if enough people want to force them to change the priority level and urgency of the issue, then when Fix-it Friday resumes in January, we can try to get enough people on one of the 4 primary platforms to vote it in as the highest impact issue and then they raise the urgency and priority level with weekly updates/reports until it’s resolved. Unfortunately, Fix It Friday got suspended until they hire some more help for Jason, but Jason told us he expect that to happen by January.
That will be too late for your Holiday use-case this year, however, so in the meantime I would setup socket 2 to use an automation instead. on the home screen, hit the plus sign at the top right then select Automation, then select “Schedule” and choose your device and action and what days/time there. Hopefully that will at least help you get what you need right away while we wait for them to finish their major projects and have some spare resources to finally get around to resolving this built-in schedule feature. At least other people suggested to me that it was just the built in schedule not working and that automation schedules should still work (I didn’t personally try it myself yet).
Thanks for call-tagging me about this. I hope the workaround helps while we wait for other options to press them about this.
Yeah, this is what I’ve been suggesting as the work-around, as well, because it’s been reliable when I’ve set it up. Other alternatives (depending on a user’s environment) would be to do the automation/scheduling in Google Home (which is what I tend to do), Amazon Alexa, or other home automation ecosystem if Wyze is linked to it.
In the times that I’ve tried, I’ve been unable to replicate the problem with Local Schedules not working on a Plug Outdoor’s second socket. In my experience, they’ve worked as expected.
It’s people like you that actually want and are grateful for help that are the reason I enjoy coming here to help where I can. Thank you. Definitely let me know if that doesn’t work for some reason because if we don’t have a reasonable workaround for it, I will go light a fire under some feet about this issue needing to be escalated ASAP because there is no viable way to achieve critical use (without outside platforms).
That’s good. As for the 3rd parties, those are great workarounds too, and I love 3rd party solutions (I use Google, Alexa and Home Assistant A TON), but I would still yell at Wyze if their automation schedule rules didn’t work for something so basic.
I haven’t tried because there have been sufficient confirming reports that there is no way this can be dismissed as an edge case, so I felt my confirmation wasn’t needed, but that is interesting to hear that it works for you. That DOES make it harder to fix when the issue is 100% replicable 100% of the time. If/When Wyze starts asking for logs/help I will have to try helping/testing and sharing logs, etc too. I have frequently given my device MAC addresses to employees to try to help resolve issues when I’m able to replicate things and they can’t. Since I have a dozen of these outdoor plugs (and a couple new in box I haven’t installed yet), hopefully I could find at least 1 that will replicate it if it becomes necessary. I just saw so many reports of this that I assumed it was happening to everyone and more confirmation wasn’t needed. Interesting. Thanks for pointing out that point. That probably adds to the reason for the delay.
No sweat. I mentioned it a couple of times in a related topic, but it doesn’t hurt to spread the word, especially since this is probably the time of year when people are going to be heavy users of these things and expect them to work. (I have one hooked up outside right now, but I’m controlling its schedule with Google Home.)
Take this as a compliment, but sometimes when I see you’re already actively involved in a topic, I know it’s already in good hands so I will then just skim through it fast and not read everything 100% thoroughly or encode it to long term memory anything so I can devote my limited time elsewhere instead, so sometimes I will miss stuff.
BUT that’s not why I haven’t seen that thread before today. I apparently never even saw that thread for some reason. I assume it’s related to the issue I learned of within the last week where apparently the forum is hiding half of new posts from me (well, not hiding them, but not letting them show up as “unread”) and I can’t figure out why, so I have apparently been missing half the comments for years now.
So weird that it’s suppressing half of my unread posts including that entire thread. I’m glad you’ve been sharing these things when I"m absent.
