Outdoor plugs, schedule works on 1 plug and not the 2nd plug

I know this doesn’t show anything really, but I have 2 outdoor plugs that will not respond to the schedules I’ve set. They each have 2 plugs, and each is seperately controlled. The number 1 plug works as scheduled, no problem, been working for a long time. I’ve also used the 2nd plug and had those scheduled too and they worked fine. Well, now they don’t, and I can’t figure out why. It’s 2 seperate plugs doing this too. I can schedule outlet 1 on both and it works. But when I schedule the 2nd outlet on each, they won’t turn on or off automatically at all. Only works manually.
Anyone else ever have this happen? There’s no other rules or anything that are controlling those specific plugs either, only the schedules I’ve set on each individual plug.

Any recent firmware updates???

I don’t recall there being any recently, but may have been in December. It’s weird because I have others scheduled and they work fine, but the 2nd outlet on these 2 seperate plugs won’t “do” what I schedule them to do. I ended up taking the 3 plugs and setting a rule for all 3 to just follow and that worked tonight.

I’m experiencing very similar behavior. However, when I schedule socket #2, socket #1 operates using its own schedule and also uses the schedule for socket #2.

Socket #2 does not come on automatically at all, but does still work manually.

I started a ticket today, and per chat with Nove updated the app on my phone. I am now testing the outdoor plug to see if the app update changes anything


Sounds like about the same issue I’m having. I guess I’ll wait till the next firmware update and see what that does. Seems like about every other update is to fix the crap that got screwed up by the previous update!

The best course of action when you think you’ve found a bug or somethings just not working as intended is to create an app log as soon as the abnormality occurs, then contact support and provide them with your experience and app log number so that it can be forwarded onto the engineers and developers for investigation.

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I just got the Outdoor plug this week, and the same happens to me. The 2nd socket does not always turn on or off automatically but the 1st socket always has worked.
Both work manually. I even created a rule to turn it on or off just in case it didn’t work.
I am ready to return it. Frustrating!!

For tonight I removed the schedule’s and created a rule to turn them both on at same time, and another rule to turn them both off. They both came on tonight. So the issue is with the schedules potentially.

I am having the exact same issue on 3 existing plugs that have worked flawlessly for a couple of years. Already did the phone update, made no difference. Is there a way to undo the last plug update from a couple of weeks ago?