I know the information has been posted somewhere on the forum but I can’t find it. My hub is offline this morning and I want to reboot it to see if that fixes the problem. What are the steps to reboot?
Found the information on the support site: hold reset button for 10 seconds to power cycle the hub, but that didn’t seem to work. Will try again.
Okay, must not have held it long enough the first time. Hub rebooted and seems to have reconnected.
Enjoying the irony here since @WildBill was the first person to teach us how to do the reboot way back when the hub first launched and we were having lock up issues from the v1 sensor bug way back when.
It works both ways. If it is powered, then you can just do a simple reboot by holding for 10 seconds and releasing when it starts to flash.
If you unplug the power, then you can hold it down for like 30 seconds until it totally powers off. Then it will stay suspended until you plug it back into power, at which point it will power back on.
I think you taught me both of those. They work almost the same way in the end, so it’s totally understandable how there could be confusion when you remember something about both of them but it not quite sounding right. Makes perfect sense. But in the end you were actually right about both…you can do it with the adapter (10 seconds) or without the adapter (30 seconds). So either way you were right!
Thanks. I had frequent reboot / offline issues with my original hub that was already updated to 264 so I finally deleted Hub/HMS and reinstalled everything on a brand new Hub. So far, so good. But the old one tended to drop offline 2-3 days after a power cycle add re-add. Hopefully this new one on the new firmware stays online