For the 2nd time in 6 months my wyze hub has gone offline… First time I didnt notice it right away and about a month later I noticed and it appeared too late. I ended up resetting it to factory defaults and adding all the devices back again. Taking hours and hours. I cant go through this again or every few months.
I am at wits end with wyze devices. Ive been a HUGE backer for years. Ive bought over 40 cameras now, the entire security suite, scales, watches etc… Things just continue to disconnect all the time.
Please help… When the sense hub is online, it actually works well, but if I cant trust it to remain online, I cant keep using it.
thanks
I’m guessing your sense hub is connected to the router wirelessly instead of plugged into it through an Ethernet cord?
This kind of behavior was seen in the past by some people when their routers were disconnecting the hub from them, and then the hub struggled to reconnect on its own until it was restarted. We haven’t seen this issue much in a long time though. So, if it is that issue then technically there are two issues at play here. One is that your router keeps disconnecting the HMS hub. Two is that the hub doesn’t automatically reconnect on its own like it should when the router disconnects it.
BTW, you shouldn’t have to reset It to factory settings and set everything back up from scratch again. Usually, in the past that has been resolved by a simple restart of the hub. If you hold the reset button in for around 10 seconds until the LEDs flash, then it will restart the hub and usually come right back up.
It could be work contacting support about this issue, at the very least so they get it logged that maybe it’s the same thing they used to have that started back up again for you for some reason.
If you’re using it wirelessly, you could try switching to connecting it to the router by the cord instead.
1 Like
Appreciate the advice… I have tried restarting it (10s) quite a few times… Ive tried connecting it to eth cable, no go there either… Ill prob open a case. thanks
1 Like
Yeah, hopefully they can swap it out or something. Mine hasn’t had this issue in a long time now, since Spring.
1 Like
Only if it’s still under warranty…
unfortunately if they cant help me out im getting completely out of wyze products… they are just too flaky, for years and years. thousands spent too 
simply re-adding the hub in (without resetting to defaults) seemed to do the trick.