Here are my current troubleshooting steps to try to remediate outdoor cams utilizing a base station that freeze every 20 seconds then reconnects.
This has been happening the last few weeks. Good Luck this appears to be firmware related. #1 All firmware updates are up to date on all 3 cams and the base has been updated and rebooted. All firmware says its current in the app. #2 The cams are fully charged #3 The base station has been repowered 3 times and moved right next to the cams. #4 I have also connected an ethernet cable directly to the base station and have the same issue. #5 I have cleared the cache and rebooted #6 I have 3 bars on all the cams at all times #7 I have formatted the sd card on the cams
8 I have rebooted the wireless router and the cable modem numerous times
9 I have turned off 1 of the outdoor cams and whichever cam is used has the same issue.
#10 I have read numerous posts that suggests this is a known issue #11 I have turned off all motion detection on the cams #12 detects motion turned off #13 turned off notifications #14 advanced settings = night vision mode = Auto
15 I do have an older cam wyze cam 3 that does not use the Wyze outdoor cams controller that seems to show live events without disconnecting every 20 seconds.
16 Pinging wyze.com shows 16 -19 ms from a computer. which is only relevant from the fact that my broadband/ISP latency is minimal.
#17 The base station firmware is up to date. #18 Yes I do have an open support case with WYZE
I have the same problem with the wireless camera freezing every 20 seconds!! I’m somewhat glad that I’m not the only one! Hopefully they fix the problem!!! Currently I have the camera on my lap shut off not knowing what else to try!!! So glad I came in here. I’ll just leave it alone for now!
They have acknowledged there is an issue here is the reply from WYZE.
I understand how crucial it is for your outdoor cameras to function seamlessly, and I want to assure you that our team is actively working on addressing this concern through a firmware update. We acknowledge that this issue is on our radar, and we have a comprehensive list of trending issues scheduled for resolution in the upcoming firmware update.
Applied a new firmware update for my outdoor camera’s this morning.
Rebooted each one .
Appears that both outdoor cams are streaming at 57kb-140kb with no disconnects.
One clarification in this post…this is not IOS - My phone is android.
I believe it was just the actual outdoor cam firmware that was updated. When you choose the camera it says there’s a new version of firmware available, do you want to update ? I said yes and it updated both of my cameras, I rebooted both cameras just to be sure the patch was applied correctly and nothing resident in cache and it’s been working all morning.
I don’t know what firmware you were on before but the cam firmware was last updated on 6 November 2023. The base has a new firmware which I installed today. Are you using a Beta firmware?
Latest WCO v1 firmware is 126.96.36.1997
latest WCO v2 firmware is 188.8.131.527