I know there is a page that tracks known issues, but it seems things take quite a bit to get onto that page, perhaps a forum where once 2 or 3 users report the same issue, a mod or maven can log it in that forum? That way people can be directed to it (or find it on their own) and perhaps it can be reviewed in the “fix it friday” or whatever and added to the true “Known Issues” page once support confirms it?
An example would be SD card not found on my pan cam - #59 by dave27
Now that I think about it, I don’t believe there has been a Fix-It-Friday since July of this year. I hope @WyzeJasonJ can bring it back.
Yeah, I miss Fix-it-Friday. It would have fit the need being asked about in here to get an issue to have priority based on what the community feels is the highest impact issue. Other issues reported to Fix It Friday were also passed on to the appropriate teams. It was a great and organized way of keeping track of such public-facing known issues.
I never really understood why so many users on all the platforms were opposed to it. It seriously got a ton of things resolved that would have otherwise not made it on Wyze’s priority radar. I think having the added accountability of a weekly report on progress was among the BEST reasons to have and keep Fix It Friday. For the life of me I can’t imagine why people wouldn’t want transparency and accountability on issue progression, but surprisingly a lot of people thought Wyze should get rid of Fix-it-Friday, and now we’ve had a few months without it and it certainly hasn’t been better without it.
I would mostly want to see Fix-it-Friday return…even if it is less often than monthly submissions and weekly updates. I’d settle for bi-monthly submissions and updates less often than weekly…but it’s rough losing it all together.
Maybe they can replace it with something else like Dave suggests. With a first post holding tentative reports and a link to one or more of the main threads discussing the issue, then maybe move those to a second post when they are no longer actively reported?
IDK Hard to suggest doing something that will cause MODS more work/headache. They already have plenty on their plate that people don’t see…but there are a lot of things not really getting on Wyze’s radar or getting resolved lately since Fix-it-Friday has been suspended for a few months while they work on app issues.
I get the feeling Wyze has spread themselves a bit too thin lately with new products and the new app. Before 4-5 months ago I never saw any major issues but then there was the OG detection zone issue, and the official firmware that fixes that appears to remove event icons from the timeline. Seem to be some other pretty common issues with other products (that haven’t really had an impact on me but I’ve been able to replicate them).
The 3.0 app has been very buggy too and they’ve made progress on some aspects but still some pretty major deficiencies.
I don’t think new [physical] products are affecting them that much, and have never agreed with people who suggest they should stop releasing new products. They have actually slowed the pace on that exponentially from the glory days of several products every month. This year has been insanely slow for product releases by comparison. I actually wish they would increase their new product release rates because there is an insanely high correlation between smart home companies that stop releasing new products and them quickly going out of business completely soon after that. Few can survive doing that, and I will not get on board that train as it would tell me they’re about to collapse and I should sell everything and look elsewhere ASAP before it all stops working. As long as they are regularly releasing new products, I feel a lot safer overall. I actually think they’re going slower than is optimal for my preference.
I think they mostly slowed down on the Fix it Friday stuff because of the digital things taking up all their resources: the recent App revamping efforts that introduced a lot of bugs or missing functionality, the race for new AI services, and the new subscription service they’ve been advertising all year which hasn’t been released yet. All of those are getting priority.
Well they aren’t designing and building these products as we know, but my thinking is integrating those products into the app, web view, subscription, etc is what is bogging things down, along with the major new app release.
Or maybe they’ve laid off staff in order to cut costs and make themselves more attractive for a buyout. Let’s be honest, most people who create a company are looking to sell it eventually. Maybe their subscriber numbers are high enough that they have some outside interest.
I sort of generally agree with Dave on this one.
I don’t go to a Steak restaurant to eat seafood. (Thanks Dad!)
I don’t know Wyze’s organizational structure. Are they pulling resounces away from camera work?
I just don’t see a vacuum cleaner as a security device. But we all have opinions.
Well, maybe if they teamed up with BattleBots?
Just to clarify, that is not accurate [anymore]. They stated publicly recently, I think it was in the last AMA, that a lot of their products have been all designed and built by them from start to finish lately. In the early days they did a lot of white-labeling and ODM products and now they do a lot more. The V4, for example isn’t white-label/ODM at all. they came up with the idea, the design all the way to market, then worked with a manufacturer to mass produce it (and other products of theirs), but the V4, and others, are now their intellectual property. People keep saying that Wyze doesn’t make their own products because of how a couple of them were ODM’d like the V1, V2, Pan V1, WRV, and a bunch of (but not all) stuff in 2022, but I believe the majority of their stuff since 2022 has been 100% theirs, or using “Contract Manufacturing” where they hire a supplier to mass-produce it, but they were the ones who thought it up, designed and created it all such as in the case of the V4 (and others).
I don’t see this happening anytime soon. I met the founders in person and CEO in particular strongly indicated otherwise. I’m not saying they will never sell or never go public, but I don’t think it’s realistically in their near-term ambitions. They just barely went cashflow positive this year for the first time too and are excited to not need anymore investor money. It would be wise for them to prove stability for a while. I would say it’s unlikely in the next 4+years. Who knows about after that, things can change, I just highly doubt it would happen any sooner than that (if at all). That’s not to say that they won’t continually do things to make their P&L statement attractive. In the end, they are still a for-profit company, and that’s the whole point of it, otherwise they’d file as a different organizational structure.
Not surprising that some stuff is being designed in house, but they’re not developing their own image sensor, wifi SOC, drivers, etc. Whether white labeling a pre-built product or designing a case to hold pre-made components, well I guess that’s debatable how much of a difference there is. This isn’t an accusatory or negative statement, just that IOT devices are an assembly of off the shelf parts in 99% of cases.
I mean do we really think the birdfeeder was designed from scratch? It looks nearly identical to several of the other ones that popped up after Bird Buddy and Birdify came out. I doubt they designed the vacuums inhouse either.
Time will tell. Mint Mobile founders were saying that right up until the day they announced the T-Mobile sale. They followed a similar pattern, aggressive subscriber growth at all costs, followed by a period of cutting back on promotions and support suffering, then the buyout. Generally with tech companies, the day they go revenue positive is they day they’re for sale for the right price (heck some even before that). I’m not saying that’s what is at play here, just that it is one possible reason for a drop off in quality in the last 6 months or so.
Ah yes, this is an absolutely FANTASTIC point!
No, I know they didn’t design those. They are part of the 2022 release fever, which had a TON of ODM stuff coming out constantly (I actually really enjoyed that…it was so exciting).
Absolutely true. Amazing opportunities and proposals can easily change things in an instant. I understand the mint mobile situation and example very well as I have a decent ownership share in a private cell phone company that will be publicly available in the near future (not to be confused with publicly owned). I won’t elaborate much on all the similarities or longterm plans due to Confidentiality stuff, but I do agree that even if selling isn’t on the nearterm deadline, I can’t say we wouldn’t even consider it if we received astonishing offers. I’m just saying that in discussing things with some of the founders, I don’t think that is something they are currently intent on. For example, I don’t think they’d be wasting resources on their upcoming “Chore Robot” they’ve talked about launching in 5 years if they don’t plan to be around for that. They wouldn’t reap the rewards of all that wasted R&D and resources before they sold out…it would be smarter to instead not use any resources on things 5 years out so their Profit and Loss statement looks incredible and forces a valuation to be way higher. They’re not making smart decisions if their plan and intent is to sell for as high as possible in the near future, and I can tell you those guys are generally pretty intelligent. I just can’t reconcile what I know with them selling out any time soon. But I do agree that variables can change fast with opportunity. But I think they’d do better to clean up their reputation first. They had a rough year as far as their reputations goes. It would be crazy to sell it right now or any time soon when waiting a while will put much of that in the past and become irrelevant as long as there aren’t any repeats which will then demonstrate positive change.
Not as rough as when there was mass hysteria over the cams connecting to Chinese Military servers 
They’ve at least done a good job of shedding the “Chinese company” stigma.
I think if people who like tracking could track the employees who have willingly left and why we might have an indication of something.
I can think of two, Frederik and Gwen, whose departure made me wonder if they had questioned the mission.
It will come back. It went on hiatus so we could get some urgent bugs fixed in the 3.0 app and some other big bugs. I still take bugs and push them to get fixed internally. The other reason for its hiatus is I am the only Community Manager currently. Fix-It Friday is completely done by the Community Managers (other than the actual bug fixing). When Gwen and I split the work on it and split the communities we were barely able to keep up. Doing it myself I was able to keep up for awhile, but ended up having to pause it. My intention is to bring it back in January when I will hopefully have some help by then. If not, everything should have slowed down enough that I can get it running again.
Jason, thanks for the update and thanks for everything you do for the Wyze community.
Sweet. I was going to start asking about Fix It Friday after Wyze Week, but now we know the new ETA is January. 
I’m glad it’s still coming back.
Great. I recently got interested in Fix-It-Friday.
Would still be nice to have an easy way to log issues that have been observed by multiple forum users without each one having to go through support and hope they get tied together and make it to the right people…
A couple examples I’ve seen recently:
OG firmware 1.0.84 makes the event icons disappear from SD card view (this firmware supposedly just fixed the detection zone issue like 1.0.83 did, but introduced this new bug that wasn’t present in 1.0.83). ****CORRECTION this seems to be related to the latest 3.x app update and not the firmware.
Panv3 (and seems regular v3 also) trying to view SD card event from the “events” tab results in either “cannot read from SD card” or “no SD card inserted”, but works fine when going to an event from the cam’s live view screen.
Purple hue when in color night vision mode on v3 (not caused by stuck IR filter).
One of the floodlight cams records continuously to SD card even when event only is selected
Panv3 and others not streaming live on the home/favorites screen of the v3 app and often in cam groups also.
Just some that come to mind, I’m sure there are others.
Speaking of Wyze Week 2024, have you heard any details? I saw this mention in an email but can not find any details on Wyze Week.
They haven’t publicly released any information anywhere yet, but if we go based on past years, they typically do similar things.
They will probably have a bunch of different steep discounts (usually best deals of the year) on different days related to different product lines and they often won’t announce them until the morning of each day. Some discounts will have a coupon code posted in each platform that is different in each platform (Facebook, Forums, Discord, Reddit…maybe TikTok now too).
They will likely have some scheduled events. In the past they have had different events on Youtube, the website video, TikTok, Reddit, Discord, etc., including launch events with the Product manager(s) of any new product or service they end up launching during that week. They will have an AMA event where we can post questions and get answers from Employees.
They will have various giveaways throughout the week, including through the Website raffle, and often on Discord fireside, and maybe elsewhere. I think they often do them daily.
They will probably give us some more teasers in the next few days leading up to it.
It’s hard to know what all will be the same or different though. But they don’t generally announce everything until the day of, besides a few scheduled events, etc. and those haven’t been released yet to my knowledge, so I am just saying what they’ve generally done the previous 4 years.
