They don’t have anyone dedicated to monitoring social media and the forums currently. Jason said in another thread that after Gwen left, he has had too many other responsibilities, doing the work of multiple people. They are working on hiring another community manager this fall/winter and then we’ll likely have more dedicated monitoring in here (as well as resume fix it friday and other things as we had in the past). Employees do still randomly come browse various things, particularly when they are recommended to view certain threads/posts as Crease said he did, but nobody is able to read every single post in here and it’s quite possible nobody has seen the comments in here YET since it’s the weekend, but they may have noticed a huge spike in support tickets about the issues. That is the official course of action if someone really wants this on their radar. So far, nobody is complaining about this release on Facebook, Reddit, Discord, etc. Only here. So it may not be actively on their radar yet if people aren’t contacting support to create official support tickets that will show high impact patterns.
Like a lot of app publishers, their typical response will likely simply be to publish a hotfix or update for it, which Google could also delay for up to a week on their end, particularly with it being the week before Thanksgiving.
It seems to me like the primary error we’re dealing with is that the advanced settings GUI is not matched up properly on a couple of camera models. Anyone want to make a bulletpoint list of which camera models have the Advanced settings GUI issues?
Maybe another bullet point list of exactly what issues there are? Is this accurate?
- Most of the advanced settings show the wrong status and won’t stay toggled.
- People forced onto SD card continuous recording and can’t switch to Events recording,
- There are duplicates of many of the settings…some people have 3 entries for Night Vision IR lights settings (on some doorbells).
- Some Fixed cameras have pan motor controls,
- App is crashing for some people,
- Doorbell is forcing VoIP even when toggled off,
What else did I miss?