Fix-It Friday - June 2024

[Crease]

Based on the recent musical selections/suggestions, I was not expecting this at all. Good show!

[peepeep]

I’m pretty catholic.

[muerte33]

Known1,
I was hoping you would join in on the fun!
I am tempted to purchase a V4 camera just to see if stuttering on playback occurs on it.
It does not happen on v2 cameras, v1 doorbells, or the doorbell Pro.
I have one battery cam pro, and it does NOT seem to stutter on event playback either,
but I have motion tagging on (I will turn that off and see if it smooths out).

UPDATE:
I went ahead and bit on the $27.80 (total with tax/shipping) V4 camera.
I will hook it up and see if it stutters on Cam Unlimited event playback with “record sound” turned off under advanced settings using an android 14 Pixel 6a/8.

UPDATE:
I received the new V4 today.
I set it up with a 128gb SD card and ran through installation.
It did a firmware update almost immediately.
I guess it went onto my Cam Unlimited because events are being recorded.
The Interface looks exactly like the V3 Pro in the Android app.
I will see if there is any stuttering on event playback with “record sound” turned off.
@Known1

[ssummerlin]

Please Re-fix Detection Zone malfunction.

I often had issues with the granular detection zones but managed to make it work.

Now, I see when I moved my cam from wifi 5 to wifi 6, the re-addition removed my granular capability. The one square method is not as granular and having multiple squares.

Please revert and fix.

[stephen7]

Yes, Sodcam said it a little too politely If I give a camera to someone I’m less likely to care that the footage is gone. If a camera is stolen, I 100% expect the footage to remain. These are not misinterpreted as “security” cameras, they are marketed as such.
Thank you both for keeping up with this!

@carverofchoice

@sodcam

RE-FIX things so that a user will not instantly lose all of their cloud videos should someone else acquire and register one of their cameras.

Apparently this was resolved, but it is now broken again.

I just want to emphasize the above statement as a clarification for this thread to make sure this counts as a “bug” and not dismissed as a “Feature request.”

Prevent deleted cloud footage with reset/stolen Wyze cam

And, just logically, it makes sense to do this if these are going to be used for security, there should be some protections in place to ensure we can recover footage if someone violates our home. You can even use this to encourage people to pay you a subscription by telling users that cloud events make it impossible for a criminal to remove evidence of their crime even if they take the cameras because the recordings are stored away from the house on a cloud server. This would be one of the biggest benefits to recommending people get your cloud subscription instead of just using the SD card.

Anyway, just wanted to make sure the above is very clear with appropriate Wyze documentation sources, even though it was already accurately stated by sodcam.

[Known1]

@stephen7

These are not misinterpreted as “security” cameras, they are marketed as such.

LOL, imagine what life would be like if everyone believed (or fell for) all product marketing. YIKES! Thanks for the good chuckle.

[stephen7]

@Known1

@stephen7

These are not misinterpreted as “security” cameras, they are marketed as such.

LOL, imagine what life would be like if everyone believed (or fell for) all product marketing. YIKES! Thanks for the good chuckle.

Wait, what? I guess you’re welcome.

[sodcam]

@Known1

@stephen7

These are not misinterpreted as “security” cameras, they are marketed as such.

LOL, imagine what life would be like if everyone believed (or fell for) all product marketing. YIKES!

I’m just feeling concerned for poor Scott and his HHC franchise that apparently replaced his “apparently professional grade” 13 cam ADT system that had some NVR issues with Wyze cams.

Or maybe he only replaced the 4 dining area cams - it was definitely vague, fast talking and aspirational.

( I’m completely agnostic on ADT by the way - have never used or worked with any of their stuff personally, but have heard more than enough, pro and con, horrible and wonderful, that I REALLY REALLY do NOT want to start discussing them here! )

What we all do seem to agree on though is that there’s a goodly list of concretely promised, or delivered-then-broken features that need to be addressed, and hopefully we are getting some attention from some of the deciders within Wyze who might get something done.

@Known1

Thanks for the nudge and reminder. It took WYZE 16 months to recognize this as a real problem for many (but not all) customers.

Like this

@ssummerlin

Crash and burn?

Why do the words, " FIRE! FIRE! FIRE! FIRE! " keep echoing in my head…?

[Crease]

@sodcam

Why do the words, " FIRE! FIRE! FIRE! FIRE! " keep echoing in my head…?

“The fire is shooting at us!”

[sodcam]

@stephen7

These are not misinterpreted as “security” cameras, they are marketed as such.

Agreed.

[unc0808]

The Doorbell V1 tilted 90 degrees on alerts is still happening for me also.

[WyzeJasonJ]

@carverofchoice

So, Wyze, please do not dismiss this as a “Feature request” as it was clearly already promised and is evidently a “Bug” that qualifies for Fix-it-Friday:

I have inquired with the team and I am not sure when but the change was made intentionally. I am sending feedback to show that users do want this feature, but since it was intentional. It does not qualify for Fix-It Friday, but rest assured I am sending the feedback up.

[sodcam]

@WyzeJasonJ

I have inquired with the team and I am not sure when but the change was made intentionally. I am sending feedback to show that users do want this feature, but since it was intentional. It does not qualify for Fix-It Friday,

Thank you for the very quick update!

But, wait, WHAT??

It was intentional that you instantly lose all of your 14 day cloud event clips for a camera, if that camera gets registered to a different Wyze account??

Was there a problem with people creating multiple accounts and moving cameras around or something?

I am not sure I understand this at all??

[Crease]

@sodcam

But, wait, WHAT??

I scratched my head about that, too, and I wonder what the rationale was. I also appreciate the update and wonder how transparent Wyze is able willing to be about those kinds of discussions. This feels like one of these situations:

#AMA2ASK @carverofchoice

[ssummerlin]

@WyzeJasonJ

I am sending feedback to show that users do want this feature, but since it was intentional. It does not qualify for Fix-It Friday,

Wow. Interesting news and a major turnabout.

Hope we can understand the reasoning. Unless determined why, I am sure many will be dissuaded from subscribing.

[habib]

@ssummerlin

Hope we can understand the reasoning. Unless determined why, I am sure many will be dissuaded from subscribing.

I would be the first one. This is ridiculous.

[habib]

Hey @WyzeMatt, as a Head of Subscription, what do you say about this horse s@#$t?

@WyzeJasonJ

I have inquired with the team and I am not sure when but the change was made intentionally. I am sending feedback to show that users do want this feature, but since it was intentional. It does not qualify for Fix-It Friday, but rest assured I am sending the feedback up.

What is the purpose of having a Cloud Subscription? Back up, right?

How is this a backup of my footage if someone walks away with my camera and assigns it to a different account? Why can’t I access my footage?

I subscribe to Apple’s iCloud. All my devices are being backed up to iCloud. All my photos and videos are being backed up to iCloud.

If someone steels my iPhone you think Apple would allow them to access or delete all my stuff from iCloud?

I would appreciate a reasonable feedback.

[ssummerlin]

Standing by for reply…

[sodcam]

@WyzeJasonJ

I have inquired with the team and I am not sure when but the change was made intentionally.

Presumably the team will be updating the status of this April 2019 wish from “Wishes Granted” to “Definitely Not”

Prevent deleted cloud footage with reset/stolen Wyze cam

If a Wyze cam gets stolen and reset, all cloud footage is lost. I know this isn’t meant to be a security camera but this could potentially I.D. an intruder/thief.

[MintyElder]

What a load of response.