Fix-It Friday - May 2024

Fix-It Friday Callout

Well my Forum friends, we made it to Friday! :grinning:

If this is your first Fix-It Friday, welcome! For background, while our communities are not designed to be a replacement for Wyze Support , our community members and community managers do our best to help you out here. As our communities scale up, we want to make sure that any outstanding bugs or issues that you folks are facing are on our internal radar and that we’re transparent in our process of working on them.

Here’s how this works:

  • We’ll make a post on the first Friday of the month in every community (Core Community on Facebook, Forums, Reddit, and Discord).
  • Check the comments. If you see any other comments with issues that you’re facing, vote for them with a like (the heart button at the bottom of their reply)
  • Got something new? Reply to our post with the top issue that you’re facing this week with your Wyze products to help loop us in.
  • We’ll grab the top comment from each community and make a follow-up post on Monday to detail what those issues are and how we plan to fix them. If we need more info from the community to help figure out what’s going on, we’ll let you know on Monday - so please make sure to take a look!
  • The following Mondays in the month, we’ll be posting updates about our progress on Fix-It Friday submissions.
  • Sometimes Mondays are actually Tuesdays if we don’t get all the info we need on time for posting on Monday. Our apologies! :sweat_smile:
  • Remember, this is for existing things that aren’t working right. If you are looking for a new feature or for us to add functionality that’s not already available, please use our Wishlist instead!

We’re constantly working on improvements for everyone. But we hope that this process will both help us prioritize issues that are important to our communities and help you feel more in the loop.

Got a request for something new or an additional feature? Check our Wishlist to see if it’s in the works or has been requested. :slightly_smiling_face:

If you want to see how this works, you can check this previous Fix-It Friday post:

1 Like

Duplicate Notifications from Cameras on Watch 47

2 Likes

Cameras Stuck in Camera as Chime Mode

1 Like

Stretch Reminders for Watch 47 Break if End Time is Next Day

The Stretch Reminder feature for Watch 47 works as expected if I enable it and set (for example)

  • Start Time :point_right: 07:00
  • End Time :point_right: 23:59

If I set the second parameter at or after midnight, then the display changes to reflect that the Wyze app recognizes it’s not the same day:

  • Start Time :point_right: 07:00
  • End Time :point_right: Next day 00:00

Unfortunately, that seems to break the Stretch Reminder, because I never receive any such reminders from the Watch with these settings.

1 Like

:boy: Dad! @Crease keeps hogging the first three posts again! Make him stop! :sob:

:man: Son, we cannot fault Crease for being Johnny-on-the-spot. He is setting a standard of alertness and alacrity you must simply strive to beat. Everyone stands to benefit by that.

1 Like

Detection Zone Won’t Save - Cam v2

Possible descendant of:

2 Likes

There is a growing thread here, Outdoor plugs, schedule works on 1 plug and not the 2nd plug - #36 by mginster about the outdoor plug schedule not being followed. Running into the issue myself.

I don’t know about that; however, I appreciate the “vote” of confidence. Sometimes I feel like I’m the only one really using the Watch regularly and wanting to see it improved (including one from last month that I intend to re-post). I’m posting and voting for things that have the potential to benefit me-ME-MEEE!!!

@Letsgowize, I haven’t experienced that issue, myself, but I’ll read the topic and see what happens when I dig into it. If I can replicate the issue myself, I’ll be happy to give this one a :heart:. (Unfortunately, I don’t have any Cam v2s to be in @peepeep’s boat, though I certainly commiserate with the frustration.)

1 Like

Wyze App for Android is Still Telling Me About iOS

This persists into the latest Android app update, v2.50.5 (449), which finally became available in Google Play Store today.

If you’re going to be making actual functional changes to the app from time to time, then adding some grammatical/cosmetic (minor) changes shouldn’t be a problem. Just put 'em on the list, including this (if it hasn’t already been done):

You and the others are doing a great job. It’s good to see the forum so lively.
Thank you.

1 Like

Ok, hope no one else has written about this.
(Android App user here)

I have above avg sized hand.
I can “Palm” a BB, but the ball feels too small, when trying, to shoot it).

My phone is pocket sized.
Now I’ve been seeing cams turned off, in the app.

Can we have a “Dbl Tap” option, on the app. to prevent this.

I accidentally turned off my driveway cam, last night. After a “car headlight induced”, late night motion alert ".

The In/Off “Cam” button (on the app) must have been touched. Prior to the screen timing out (30 sec).

This time, I had a rental in the driveway, on my own insurance (yikes). Hopefully it ok (should be).

This is not the first time this year, that this has happened.

***When clicking on microSD from the Event Tab it says there is no microSD installed

The engineers are looking into this. If this is happening to you, can you submit a log and let me know the log number?

In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

I wanted to make sure this got moved from the April to May Fix It Friday so it is still on the Wyze Engineering Team’s radar.

5 Likes

Wyze Doorbell V2 not notifying anymore after updating to 4.51.1.9341, details:

10 Likes

That’s not really a bug (the focus of this topic), but it definitely seems germane to a current Wishlist item:

You could go vote for that!

1 Like

I’ve seen this a lot,
with my ODBCP (Outdoor battery Cam Pro)

I am in line (maybe not near the front, but still) for an Edge Case Badge. Nobody knows the troubles I’ve seen. :slight_smile:

1 Like

Duplicate Skype Notifications on Watch 47

This has been an annoyance for as long as I’ve used the Watch, but the only mention of it I’ve found so far is here:

When I receive a regular SMS message on my phone, the Watch that’s paired to it shows a notification that I can glance at to see the content of the text message. This is the expected and desired behavior. :+1:

When I receive a Skype IM on my phone, the Watch shows two notifications in rapid succession:

  1. a notification with the text content of that message, followed immediately by…
  2. a second notification with the meaningful information being only the sender’s name.

In experience, it looks something like this:

:speech_balloon: Others
[Message Sender]
[Message Text]

…immediately followed/overridden by…

:speech_balloon: Others
1 new conversation
Last message: [Message Sender]

That second notification overtakes the message that I actually want to see. If I want to read the actual message on my Watch, then I have to swipe this second notification away, swipe down to show the notifications, possibly scroll to the notification with the message text in it, and then tap to select that previous notification. This behavior is neither expected nor desired. :-1:

I believe this issue is distinct from the duplicate camera notifications issue with the Watch.

I’m fully aware that what I’m reporting and asking to be fixed isn’t where Wyze’s focus is right now, but I do wear this thing almost all the time and interact with it multiple times per day. I’d hate to think that at this point it’s become a piece of abandonware—or abandonwear, as the case may be—and I’d like to see this very useful little gadget get some :heart: love, too! I’ll keep my :crossed_fingers: that someone will want to bundle up a bunch of Watch fixes at some point and release a firmware version that doesn’t start with zero (and, yes, I’m fully aware that different developers use different versioning schemes, but something that’s v0.xx.xx still leaves me with a pre-beta feel).

1 Like

See, @peepeep? I waited to post that one! :point_up:

I believe that I am also in line for a badge. :crossed_fingers::wink:

My favorite word lately is ‘persist.’ I’m pretty old. One would think I’d gotten over that by now. :slight_smile:

1 Like