Fix-It Friday 3/3/2023

I am not sure why it was intentional but I will try to find out for you.


FYI multiple brand new Wyze Cam Pan V3s (Wyze replaced one and that doesn’t work either) totally going dead. Have to manually unplug the power and reboot. I have multiple locations with these new Cam Pan V3s having same issue (totally unique ISPs / networks + all other Wyze cams working normally - So I know it’s something pertaining Pan V3 firmware).

Hello, hello! :grinning:

We’re here for another round of Fix-It Friday! Thanks for being here. We have a bunch of topics for today so let’s get started:

Discord - Special characters not allowed in Wyze Mesh Router Pro SSID or password :frowning_face:

We’re going to remove this from the update list but we did hear a question about why apostrophes specifically are not valid characters for the SSID and password. This is due to how our code is designed and we currently don’t have plans to adjust the code.

Reddit - Wyze Cam v3 Pro and Wyze Cam Pan v3 30-second forward and back Playback buttons skip random hours :thinking:

No further updates here yet. We have confirmed a fix for this issue and we’re working on adding it to the 2.41 app. We’ll keep you posted as we progress.

Core - Wyze Cam Pan v3 detection zones not working :face_holding_back_tears:

We spoke with the person who submitted this and they also think this is related to the motor drift issue. We have an improvement in beta now but we’re still collecting more data to find the optimal tolerance level for the devices. Once we have that sorted out, we’ll release the firmware to the public. We’re also working on new processes in manufacturing to prevent this problem from occurring for future cameras. We’ll keep you updated about the beta progress.

Forum - Alexa Person Detection Triggers on some Wyze Cam v3s with Cam Plus Lite have disappeared for new activations for some users. They are still present for some people or those who previously set them up :construction:

We’re still looking into this from our side! Stay tuned!

- Let’s Take a Look at Some Previous Submissions -

Reddit - Event recordings are skipping/stuttering :face_with_raised_eyebrow:

Our new round of beta has been released! If you’re a beta tester, please check it out and give us feedback!

Discord - Wyze Cam v3 Pro spotlight will not turn off after first motion detection at night. Resetting fixes it but becomes an issue again about a month later :waxing_gibbous_moon:

No further update on this one this week. We’d like to have more logs from people that have set up Wyze Rules to turn on the spotlight for X minutes instead of just to turn them on, if you don’t mind! Here are the log instructions:

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it in the Fix-It Friday topic so we can get it to the right folks.

Reddit - Wyze Cam Pan v3 does not return to set home position :house:

The beta still looks promising but we’re still collecting more data to find the optimal tolerance level for the devices. Once we have that sorted out, we’ll release the firmware to the public. We’re also working on new processes in manufacturing to prevent this problem from occurring for future cameras. We’ll keep the updates coming!

Core - Playback stutters when selected for the first few seconds of Playback from the microSD card :frowning_face:

We have verified that this issue is fixed on future firmware. We’re currently testing what we hope will be the final round for the build in beta. This fix is on the firmware after the upcoming release.

Core - Cameras appear offline in the app, though they are online and viewable :face_with_thermometer:

No further updates on this one yet. Here’s the info from before: We’ve gone through all the submitted logs! Some of them don’t have information because the log was created after the camera was power cycled or rebooted. But we did find that all the useful logs showed that the firmware keeps trying to reconnect IoT but cannot get the IP address and cannot connect to the internet.

If your internet connection was solid at the time, we think that there was probably a crash on the Wi-Fi driver not related to the firmware. We’re working on adding a health check function to recover devices in similar states. The cloud side is already in place and next we’ll work on firmware.

Forum - Wyze Cam v3 microSD card Playback is skipping the first minute of every hour (excluding midnight) :clock12:

We don’t have a new update for this yet because the fix is moved into the firmware build following the one currently in beta.

- Updates For Dormant Topics -

The Alexa Routines trigger "IF clear for ‘X’ time” wasn’t executing when using a Wyze Sense Hub and a Wyze Sense v2 Motion Sensor :mantelpiece_clock:

This isn’t something we’re able to replicate anymore. Is this still a problem for people? We’ll leave this open for a bit to see if anyone is still experiencing this problem. If we don’t hear back, we’ll close it. We have reason to believe that this has been addressed already.

Slow Alexa announcements of Person Detection from outdoor cameras :walking_man:

Is this still a problem for anyone? If so, how long does it take for an announcement to happen after the Event Video is triggered? This will be removed from the update list if we don’t hear back from folks within a couple of weeks.

Greater control over marketing popups in the Wyze app :thinking:

No further update for this one yet. We’re working on a toggle for improving control over marketing messages in the Wyze app. We’re also working on auditing what we send and when as well as a duplicate data cleanup initiative that will help ensure that messages sent to folks are more relevant to them. We’ll provide more information as we move forward.

Wyze Cam Pan v2 siren not able to be selected as an action in Rules when it was previously available :face_with_thermometer:

Is this still a problem for folks? We’re looking into it but could use some confirmation from all of you. If we don’t hear back from this in a couple of weeks, we’ll take it off of the update list.

Moving object detection :red_car:

We are testing out a prototype. It’s possible that this will be released to cameras in the future but we can’t promise it yet. We need to see how it performs first. We’re going to remove this from the update list for now since folks have had a chance to see it and we don’t expect updates for this one for a while.

Wyze Sense Hub Events not showing the correct time :mantelpiece_clock:

No further updates on this one yet! We are aiming to work on the Wyze Sense Hub time sync in the next firmware release but this isn’t final yet. We’re aligning on a solution and will provide updates when we have them.

Thanks for your time! We’ll see you next time for Fix-It Friday!


With due respect that is a terrible position for them to take. (Not my issue, but still.)

Thank you for the running updates.

1 Like